Hotel Ritz Capital

Hotel is located on first and second floor. Ground floor door is open all times. Elevator did not work. Reception and room was full of mosquitoes. Plus the carpet was dirty. Disgusting smell. We did not stay and lost the payment.

I've booked on 15th of May Ritz Capital Luanda Angola for 3 nights from 25-28 May on **********, paid 187 euro, the hotel confirmed the booking. On the 25th of May we arrived at the hotel and they refused to give us a room because they allegedly terminated contract with ********** on the 19th of May. We've argued for 4-5 hours, The Ritz Capital hotel managment even admitted that they could see that we paid already but they wouldn't give us a room to stay. We used random guests to translate, called the police etc., it didn't help, no room. Attached find the letter of Ritz Capital where they instruct their recepcionist not to give room to those who paid for ********** or other platforms. We had to go and find an other hotel middle of the night with all our luggages, of course it was more expensive, and we can consider ourseves lucky to had one for the 3 nights we paid already ...