Ouis NamKhan Place House Reviews

Not the quietest place. A bit of a weird welcome. Breakfast very basic.

Very good prices and service from the male staff in charge. Even though he speaks English, I can speak enough to understand a bit. Take care very well.

Clean, comfortable (slightly hard bed and pillow but normal for Asia) and spacious room. Had a fridge and TV and the lounge area outside the room on the terrace was nice. The star of the hotel is the biggest smiles and welcoming nature of the staff. So wonderful to see him everyday! Easy to walk to all spots within Luang Prabang too.

When we arrived, the manager asked us to pay in advance without having seen the room. We refused and then understood why: it is not a room but a cellar! After trying to find a solution, we asked to shorten our stay but the manager refused. He came knocking at our door at 11 p.m. to check that we hadn't left. The hotel manager harassed us on whatsapp until midnight to cancel our reservation so that we couldn't leave comments on booking . The room is barely worth one star: small (double bed pushed against the wall on one side), very dated bathroom without shower (just a shower head next to the toilet). The false windows face a wall 5cm away. There are vents at the top of the walls so you can hear the noise from the neighbors behind, the air conditioning in the other rooms, the neighbors in the room above and everything that happens in the entrance to the hotel as well as the dining room. breakfast. The manager did not accept any other proposal: give us another room (and yet there were some available on booking), modify our reservation to stay only one night, lower the price of the room which was expensive for Laos (46€). And what's more, once the reservation was canceled he immediately deleted all his messages on WhatsApp so as not to leave any trace. The next day the manager made us pay for the night without any reduction and without even removing the booking commission which he did not pay since he forced us to cancel the reservation.

The windows of our room charged $46 still faced a wall. The cramped room did not allow for room to pass on both sides of the bed. As for the bathroom, it was all in one: tiny sink without shelf with a shower head hanging on the wall above the toilet without separation. The soundproofing was non-existent: we could hear every conversation in the neighboring rooms, not to mention the footsteps echoing on the parquet floor above. When the upstairs neighbor flushed the toilet it felt like a waterfall was going to fall onto my pillow. In the morning, there was no electricity throughout the hotel, which made it difficult to pack in a room without outside light. The worst remains the deplorable welcome from the receptionist who was at the crossroads of bad faith and incompetence. We asked for a room upstairs for the next day (with a view and without the noise). Nothing was done even though there was some on booking. From then on, the receptionist harassed us with messages until midnight asking us to cancel our reservation on Booking in order to avoid any bad comments. Worse, he comes knocking on the door at 11 p.m. to force us to do it and then immediately deletes all his messages once we finally accept. The departure was chaotic. This is the only and worst experience we have had in this country. Absolutely avoid.