Luoyang Marriott Hotel

The facilities at Luoyang Marriott Hotel are brand new, ingeniously blending ancient Tang and Song dynasty aesthetics with modern design. Located in the heart of Luolong, the hotel offers convenient transportation and is surrounded by a mature commercial district. The executive lounge and dining services are highly praised, especially the lounge. It's essentially top-tier among Marriott properties of its caliber in China. There's a good selection of substantial dishes, and the taste is not perfunctory. Ms. Cheryl Hu, a staff member, is professional and enthusiastic. Marriott elites, come give it a try! The overall hotel experience is comfortable, making it a high-quality accommodation option in Luoyang.

The hotel boasts an excellent location, directly across from a mall, making dining incredibly convenient. The rooms are well-equipped, and both the front desk and room service staff are attentive, friendly, and professional. The Chinese restaurant on the third floor was surprisingly delicious, and the afternoon tea at the ground floor cafe offers fantastic value for money.

First time in Luoyang, and I decisively chose Marriott. It's just two subway stops from the high-speed rail station, which is super convenient. The environment is comfortable, and the facilities are exquisite – a truly pleasant stay. I even tried their buffet; hotel guests get a discount, and it was a great experience.

The hotel's location is super convenient, just a 15-minute drive from both Longmen Grottoes and the museum, which was perfect for summer. We had a fantastic Sichuan-style buffet lunch at the hotel with a great variety of dishes. The Chinese restaurant for dinner was also delicious, and the service was excellent. I'll definitely choose this hotel again next time I'm in Luoyang.

The hotel service was excellent, and the facilities were very complete. The staff were also very attentive.

Title: Professional and Efficient Service, Special Thanks to Manager Li Manli During our recent trip to Luoyang, we stayed at the Luoyang Marriott, and the overall impression of the hotel was one of grandeur and elegance. The public areas were clean and well-maintained, and the in-room amenities were excellent, making for a very comfortable stay. However, what truly stood out during our visit was the exceptional service provided by Manager Li Manli. Her professionalism and problem-solving skills were outstanding. She was incredibly responsive to guest requests, handling issues swiftly and decisively. Her communication was always polite and appropriate, and her efficiency was remarkable. She demonstrated a proactive and thoughtful approach, consistently putting herself in the guests' shoes and resolving problems with meticulous attention to detail. She truly possesses the comprehensive qualities of an excellent manager. Her dedication not only upheld the hotel's reputation but also significantly enhanced our positive perception of the Marriott brand. Employees like her, who are highly responsible, service-oriented, and efficient, are invaluable assets to any hotel. We sincerely hope the hotel recognizes her hard work and dedication with due commendation and acknowledgment. When we return to Luoyang in the future, we will undoubtedly choose the Luoyang Marriott again.

Our stay at the Luoyang Marriott Hotel was fantastic, and I have to give a huge shout-out to the concierge team. Not only did they upgrade us to a lake-view room for free, which really brightened our trip, but they also thoughtfully helped us print our child's homework at no charge – a lifesaver when traveling with kids. What was even more impressive was when we accidentally left something behind after checking out; the concierge found it and promptly mailed it back to us. This kind of meticulous and responsible service truly made us feel valued. We'll definitely choose this hotel again next time we're in Luoyang.

The hotel boasts an excellent location with convenient transport links and its own parking lot. It's flanked by two large shopping malls, one on each side. In front, there's Kaiyuan Lake, perfect for a morning workout, and the subway station is just a 3-5 minute walk behind the hotel. The service at this hotel is exceptionally attentive. The staff at the entrance proactively offered to help with our luggage, and the front desk ladies were friendly and welcoming. They even called us beforehand to ask about our needs and had our room prepared in advance – truly commendable! This excellent service prompted us to extend our stay by two days. The rooms are clean and tidy, and the layout is well-suited for both family travelers and business guests. I'll definitely choose Luoyang Marriott again next time.

I stayed in Luoyang for a night over the weekend and had to switch rooms five times. Although the front desk staff were very friendly, it was truly exhausting because the facilities were just terrible. I arrived in the afternoon and was told I'd received an upgrade. However, I found that the headboard and door were on the same side, the bathroom was almost as big as the room itself, and neither the sofa nor the bed faced the TV. After sitting for a bit and feeling uncomfortable, I called the front desk to switch rooms. The new key card was delivered by a robot. The second room was the standard type I had booked, but the window was tiny, and the room was incredibly dim during the peak afternoon sun. It looked nothing like the pictures, which was very frustrating, so I went downstairs to change again. For the third room, I was upgraded to a lake-view room. As soon as I walked in, there was a strong, industrial smell, like new building materials. I initially thought it wasn't too bad, but after a short while, my nose became completely blocked. I suspect it was due to excessive formaldehyde and benzene, which triggered my rhinitis. So, I went downstairs to the front desk to switch rooms again. The fourth room was also a lake-view, and it had a damp, plant-like smell, but at least no renovation odor. I asked housekeeping to open the windows and then went out to get some food. When I returned, because the windows were open, I turned on the lights and saw a lot of bugs on the bed. When I looked up, the ceiling light strip was covered in them. Housekeeping came to look but couldn't fix it, so I had to go downstairs to switch rooms again. To be fair, this wasn't entirely the hotel's fault since I had opened the windows and turned on the lights myself, but I never expected so many bugs to fly up to the 18th floor. For the fifth room, they directly upgraded me to a suite. I guess the front desk staff were probably at their wits' end. Because the suite had sealed windows and fewer people stay in them, it still had a renovation smell. The toilet wasn't smart, and the toilet seat kept sliding around. Sigh, I really didn't want to bother anymore, so I just put up with it for the night and left the next day. I really don't recommend this hotel; it's honestly the worst Marriott I've ever stayed in. The TV doesn't even support screen mirroring. Last year, I stayed at the Mercure just across the street for less than 200 at the same time of year, and this 600-700 Marriott is not even as good as that. The value for money is extremely low.