Orange Hotel properties in Lushan City

The room itself was fine. I've stayed at Orange Hotels before, and they're generally consistent. What really stood out, though, was the incredibly poor service at this particular location. I travel frequently and stay at all sorts of brands and price points, but this is the first time I've encountered a front desk attendant actively looking for trouble with a guest. As soon as I arrived, instead of checking me in, she immediately tried to sell me a 99 RMB membership for three breakfast vouchers. When I declined, she suddenly couldn't hear my phone number clearly, and once she finally got it, she typed it in incorrectly. After that, it was a ridiculously slow and unprofessional process. For example, my booking platform stated that shuttle service was included for one round trip (to and from the hotel), but she insisted it was only a one-way trip, even after I clarified multiple times. It took several minutes just to check in. Another staff member came over to help, mentioning that the first attendant was new. This second person then added me on WeChat, pretending to send me travel tips (which she never did, it was clearly just to diffuse the awkward situation). I remarked that it seemed like a bit of a struggle, and from that point on, the initial attendant's attitude completely soured. Her bad mood continued until the next morning, around 7:50 AM, when I asked her about the complimentary shuttle service and where it could take me. She responded with a look of disdain and a cold smirk. (The hotel manager later confirmed this after reviewing surveillance footage during our phone conversation.) The day before, I had enjoyed a drop-off at Zhengjie Street (the hotel said they usually don't go there, only to the operations center, which I wasn't aware of and hadn't seen mentioned anywhere. My booking platform just said 'shuttle service to and from scenic spots' without specifying locations or mentioning restrictions on early/late pick-ups). I figured another drop-off the next morning would be fine. At this point, another staff member chimed in, saying the driver hadn't started yet and they'd check. (Later, we got into the hotel shuttle, and the driver confirmed he had actually come in early that day and had already taken a group of tourists down the mountain. So, the driver was indeed working, and the staff knew it, but they clearly just wanted to make things difficult for me.) It's ridiculous to have to try and guess what the hotel staff are thinking and walk on eggshells around them. I won't go into more detail, this is already long enough and pointless. The hotel manager did call later to discuss solutions, acknowledging that the staff's attitude was indeed problematic, that they were throwing tantrums, and that their training was poor. They also offered me compensation, but I declined as I didn't need it. The staff member who added me on WeChat, promising travel tips, finally messaged me once I had left Lushan for my next city, offering various perks. Ultimately, I didn't need any of it. I'm just putting this out there; it was just a one-night stay, nothing special. How boring.