Luxury Hotels in Taipei

"The service, food, hot spring tub were excellent and the staff was very attentive. The only thing I wish could have been better is the outlets to plug my phone into. We couldn’t find one in the bedroom/sleep quarters (Japanese tatami). So make sure to bring a portable charger if you don’t want to be away from your phone. Another advice would be more of a treat if they provided a face mask and sleep wear. The reason I’d suggest this is because another competitor hotel of theirs provided very considerate toiletries for the ladies and I think that was a HUGE plus for me considering we spent a lot of money for one night. Anyways, overall villa 32 is great if you just want to spend a few hours to relax. "

"Service was top tier! Every single personnel or staff in this hotel were very accommodating and friendly. The amenities were more than what we needed. And we got upgraded into Fabulous room and the view was beautiful. The interior of the room is my favorite. I loved my time here in W. The pool though honestly was a bit cold for me. They probably dont use their pool heater much but i enjoyed more in their sauna, jacuzzi and steam room."

"The room was clean and comfortable, and the staff were friendly and helpful throughout my stay. I especially appreciated [mention something specific — e.g., the beautiful view, excellent breakfast, or quick check-in service]. Overall, I had a very pleasant stay and would happily recommend your hotel to others. Thank you again for your hospitality — I look forward to visiting again in the future."

"The hotel just opened this year, and the rooms still have a lingering smell of renovation. I recommend waiting one to two years before visiting. Service is lacking since it's newly opened. When I arrived at the hotel at 6:30 PM, there was no greeter or staff to assist me. I checked in on the 14th floor, but the room there had a strong renovation smell, so I moved to the 16th floor. The hallway on the 16th floor also smelled strongly of renovation, so I knew it was pointless to complain further. They added a deodorizing and dehumidifying machine to my room. Non-alcoholic beverages and some snacks are complimentary in the in-room refrigerator. The room's decor is understated yet luxurious, and the bedding is Italian frette. Disposable toiletries need to be requested from the hotel. Free parking is available for hotel guests, and the breakfast selection is quite extensive."

"We were on a family trip with our kids. Upon checking in on the first day, the air conditioning couldn't be set higher; it was stuck at a constant 20.8 degrees Celsius. The room felt incredibly cold. Worried our kids might get sick, we asked hotel staff to check it at midnight. The front desk quickly dispatched a technician. However, the temperature couldn't be adjusted higher even by morning. After we reported it to the front desk again, they promptly arranged a room change for us. We took the kids out to explore the city center while they sorted out the issue. Upon returning, we were informed they had upgraded us to a different room type. The kids were absolutely thrilled when we entered the new room, and the A/C worked perfectly. A big thank you to every staff member at Le Méridien Taipei who helped us. We will definitely choose to stay here again on our next trip to Taiwan!"

"1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention."

"the hotel resort was amazing! service was so good and the room was sooo cozy. amazing for couples who want a peaceful getaway! we stayed for 1 night and felt so sad that it ended so quickly. but it was the last night of our trip and it was a great way to end our taiwan trip. will definitely want to be back again for 2 nights next time to have more time to explore the city area and also to make use of more amenities."

"The staff were incredibly welcoming and attentive. Our room was spotless and came with complimentary drinks, fresh fruit, and cake. The hotel also offers a free shuttle bus directly to Beitou MRT station, making it super convenient to explore and try local delicacies. The semi-buffet breakfast was a delightful surprise! The main courses were exquisitely presented, clearly demonstrating the chef's dedication and skill. What's more, unlimited refills of udon and Mexican wraps were available – definitely a highlight! However, there's one important point to note: If you have mobility challenges, this property might not be ideal. Both the women's hot spring bath and the reception area for check-in require navigating stairs."

"The place is very clean and well maintained, which makes the whole experience comfortable and enjoyable. The environment feels neat and welcoming, and it’s clear that hygiene is taken seriously. The view is also a big highlight — it’s pleasant, relaxing, and adds to the overall atmosphere. On top of that, the pricing is very reasonable for what you get. The quality and experience easily match the cost, making it great value for money. Overall, it’s a good choice if you’re looking for a clean place with a nice view at a fair price."

"Taipei Caesar Metro Hotel is a great choice for travelers looking for convenience and comfort in a quieter area of Taipei. The hotel is located very close to both the MRT and TRA stations, making transportation extremely easy. It’s also just one stop away from Ximen, which is perfect for shopping, food, and sightseeing. There is a supermarket and a night market nearby, making it very convenient for meals, snacks, and daily essentials. The hotel itself is clean, comfortable, and well-maintained. Considering the price, it offers very good value for money, especially if you prefer staying somewhere more peaceful while still being well-connected to the city. Overall, a clean, comfortable, and convenient hotel that I would highly recommend."