Ibis Styles Luzern City

The location makes it easy to get around in town on foot. The réception Mr Shahroux, was friendly, kind and hospitable which was a great welcome after a long day of travelling. The breakfast was correct but always the same fare for the 3 nights I was there.

Location is central and near a small mall but the property entrance is in a quiet alley and there were some rowdy youths in the area at night on at least one occasion. We arrived at about 10am, and the friendly reception staff allowed us to leave our luggage in storage which was nice. However, there was no chance of even a slightly early check in so we had to wait till after 3pm which was tiring as we had just been on a long train ride. Room size was decent for 3 guests and it's bright. Not much of a view, though - just the side of an art building. See the photo. The table in the room was crowded with a lamp, tea making facilities, bottle of water, phone, charging port, etc hence leaving little counter space for placing hot teacups, write a note, etc. The electric kettle caused a power outage in the room. That was a lifetime first in all my hotel stays. According to the male staff who came to rectify the issue, it was because there was water on the base. It was definitely not visible to the naked eye. It's kind of hard for the base to be 100% dry when you have to fill the kettle using the small sink in the bathroom. Didn't like the guy's manner of speech which makes you feel like you did something wrong. One of the first things he said upon entering the room was "whatever you plugged into the charging point, don't charge it" which was rude and accusing as our appliances certainly did not cause the issue!! I've used electric kettles in hotels across other parts of Europe, Australia, Asia, North Africa but this is the first time experiencing such a thing. Are electric kettles and other appliances in Switzerland really that 'sensitive' as claimed by this staff? If yes, there would be power outages ALL the time. This left a poor impression on the first day of our 3-day stay but we tried not to let it affect us. The bathroom is old and the sink had a crack plus the tap looked really old and weathered. The small and thin floor mat was insufficient to keep the floor dry during a shower so we had to ask for another one. Brighter bathroom lighting would be good. Breakfast was okay - eggs, pancake, bread, fruit, salad, hot chocolate, cereal, multifruit juice etc - and guests have to clear their own food trays. There's only one elevator, which is tiny but since my room was on a lower floor, I was happy to use the stairs - only when I didn't have luggage and wasn't exhausted.

Room is good size. Staff were very nice and helpful with my questions.

Location was OK and near Löwendenkmal, Museggmauer, Kapellbrücke & old town. Room and services were OK. Breakfast was very good.

Value for money Good for family Location a bit far

The hotel location is fine and the room is quite good. However, the check in was delayed and the receptionist tried to impose a higher city tax on me.