The Hotel Lucerne, Autograph Collection
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Lucerne

The Hotel Lucerne, Autograph Collection

Health Protected
No. 3 of Top Premium Hotels in Lucerne
Sempacherstrasse 14, Lucerne, Canton of Lucerne, 6002, Switzerland
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The Hotel Luzern, Autograph Collection is in the heart of Lucerne, within a 10-minute walk of Museum Sammlung Rosengart and Chapel Bridge. This luxury hotel is 12.1 mi (19.5 km) from Burgenstock and 0.4 mi (0.6 km) from Jesuit Church.Show More
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hotel overview picture
4.4/5Very Good·Cleanliness: 4.4
All 37 Reviews
Amenities
SkiingCasinoPublic ParkingCar Charging Facilities24-Hour Front DeskWi-Fi in Public AreasFree
All Amenities
Surroundings
Airport: Buochs Airport
(17.4km)
Train: Rigi Kulm
(23.1km)
Landmarks: Jesuit Church, Lucerne
(366m)
Map

Rooms

Guest Reviews

Policies

Services & Amenities

Corner Junior King Suite
5

Corner Junior King Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
TV
Room Details
Check Availability
Penthouse Deluxe Junior Suite
7

Penthouse Deluxe Junior Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
TV
Room Details
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Garden and Park Loft King Suite
7

Garden and Park Loft King Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
TV
Room Details
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Deluxe Twin Studio
1

Deluxe Twin Studio

2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
TV
Room Details
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Standard King Room
2

Standard King Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
TV
Room Details
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Standard Twin Room
3

Standard Twin Room

2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
TV
Room Details
Check Availability
Penthouse Junior Suite
6

Penthouse Junior Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
TV
Room Details
Check Availability
Deluxe King Studio
4

Deluxe King Studio

1 King bed
Has window
Non-smoking
Air Conditioning
Private Bath
TV
Daily Housekeeping
Room Details
Check Availability
Deluxe Studio

Deluxe Studio

1 King bed or 2 Single bed
Has window
Non-smoking
Private Bath
TV
Daily Housekeeping
Cleaning Tools
Room Details
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Guest Reviews(37)

4.4/5
Very Good
Verified Reviews
  • Cleanliness4.4
  • Amenities4.4
  • Location4.4
  • Service4.4
Daqing
September 7, 2023
Great location. Small hotel and over priced. Room is OK. Very interesting room decoration.
Guest User
July 17, 2023
It is more convenient to leave Huaqiao
Original TextTranslation provided by Google
Guest User
July 30, 2023
very personal small hotel
Original TextTranslation provided by Google
Guest User
January 21, 2024
I prefer to write positive reviews but unfortunately, I cannot for this hotel. I hope the feedback can be taken as constructive so improvements can be made for future guests. The people at the front desk were friendly and helpful but the room was poorly designed. The designer was touted as a selling feature of the hotel unfortunately the design did not incorporate features that would make the room comfortable for guests. The lighting was so dim we routinely used the flashlight from our iPhones. The desk chair was too low for the desk and not adjustable. The chair was heavy and not on wheels so it could not be moved readily. There was not a USB port by the desk. The outlet near the desk was near the floor so not convenient for plugging in a laptop. The picture on the website showed a separation between the sleeping area and working area but this was not the way the room was arranged during our stay. They did not have their own wifi for guests. They use a Luzerne wide wifi which seems less safe to me.
Guest User
December 24, 2023
Great service from Mara. From the minute we walked in until we left she made us feel special. The location is good. The room was large but dark. The only thing that was disappointing was the gentleman on the front desk that told us to go downstairs to the restaurant for dinner. Not sure why he would suggest it. It was full of gnats and we could not eat because they were everywhere. I asked him if he knew afterwards and he said yes. Still don’t understand sending us there knowing we would have issues with all the gnats.
Guest User
December 18, 2023
Stayed two nights the staff was very friendly and the location is in a quiet neighborhood about 10 minutes from the train station. Short walk over to old town Room was very large and well appointed. The only bad thing was the lighting as not very good and the windows did not have blinds or drapes which made light at night a little bit of an issue Overall great location and staff with a large room with some quirks
Guest User
December 17, 2023
The management has no integrity. Due to a verified death in my family, we requested a refund; they were the ONLY management that absolutely refused. When I attempted to reschedule for a week later, they claimed they had no availability; this was a blatant untruth. I went on the app and booked a room; when I informed them of their inaccuracy, they claimed that I had been lucky (verbatim). They got the last laugh when they charged me 1900 francs (yes 1900) for my final night when other adjacent properties were charging 400 francs. Lastly - importantly - they have no fitness center ( you have to go down the street to one of the hotels that charge less). Further, their restaurant is in the basement; it has no view and no ambience whatsoever. Horrendous.
Guest User
September 25, 2023
Their advertisement on the Marriott web site said TOP Floor. The room was NOT on the top floor. Breakfast was a 2 star out of 5 with Poor service. The shower flooded. The floor in the shower was slippery (very dangerous). Simon on the front desk was very helpful. The location is very good. It's too bad they mislead Loyal long term Marriott guests. You should find a better place to stay where they do not lie about their rooms. And they admit they lied.
Guest User
September 24, 2023
Deceptive business practice to add more cost to the final bill. Initially, I asked about the higher price and they mentioned a 45 CHF per person city tax. I asked for the printed bill and found that was not true by they included an "Arrangement" fee of 100 CHF. I booked a room for 3 adults and was already expecting to pay a 120 CHF for an additional bed but they decided to add on top another 100CHF. I expected after booking through the Marriott App the total amount printed as the "Total for Stay" was the actual total for the room but the hotel chose to add an additional amount on top. What the heck is an "Arrangement Fee" anyhow? After talking to Karina she blamed the system and said she can't do anything about "their" website. Wait a minute, aren't I talking to Marriott or is this some independent Hotel using Marriott as a 3rd party? She won't even look at me when talking to me until I pointed this out. The 35 CHF per person breakfast is not worth it. You'll get better value at any breakfast place around the area. The cook could not cook eggs over easy (came out well done with the yolk broken). That was the first sign. The second were the abundance of fruit flies just about everywhere. We spent the time swatting the fruit flies away while trying to have breakfast. I even found a fruit fly in the middle of a muffin I had grabbed. The neighboring table also complained about the fruit flies. I grab a mixed fruit dish that was in a glass container with a lid as to avoid the fruit flies and it had bubbles in the liquid. I gave the benefit of the doubt and thought maybe it was champagne but after smelling it, it was clearly fermented. I pointed this out and they opened up two different plastic containers in the back and one package was clearly bubbly while the fresher package was not. They seemed puzzled and gave me a bowl from the fresh package. I thought the fruit was freshly prepared but apparently it was store bought pre-prepared fruit presented in nice glass containers. It was very clear that the restaurant staff is inexperienced and did not know how to properly run a kitchen. The waiting staff was friendly but fairly new. All in all, the front desk management was indifferent about both issues. They will charge what they wanted and suggested that I contact Marriott. They blamed the restaurant and did not accept responsibility for the breakfast. They appear to be more concerned about the bottom-line and less concerned about hospitality. I think Marriott should reassess the management of this hotel as it gives Marriott a bad reputation. The Management here also runs the Renaissance hotel down the street. I would not stay here again.

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Child Policies
Children of all ages are welcome at this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
TypeContinental, Gluten-free, Vegetarian
StyleBuffet
Opening hours [Mon - Fri] 06:30-10:30 Open [Sat - Sun] 07:00-11:00 Open
AgeFee
Children 2 years old and under
Free
Children 3–11 years old
CHF 20.00 (approx. $22.12) per person
Children 12–17 years old
CHF 35.00 (approx. $38.71) per person
Adult
CHF 35.00 (approx. $38.71) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

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Health Protected

Quite Clean
  • 4.4/5
Health & safety measures
  • Hand sanitizers available in common areas
  • Thermometers available
Cleaning & disinfecting
  • Cleaning services provided by a professional company
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Property Description

  • Opened: 2000
  • Renovated: 2022
  • Number of Rooms: 30
The Hotel Luzern, Autograph Collection is in the heart of Lucerne, within a 10-minute walk of Museum Sammlung Rosengart and Chapel Bridge. This luxury hotel is 12.1 mi (19.5 km) from Burgenstock and 0.4 mi (0.6 km) from Jesuit Church.

Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services.

Take advantage of the hotel's room service (during limited hours). Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee.

Featured amenities include limo/town car service, dry cleaning/laundry services, and a 24-hour front desk. Limited parking is available onsite.

Make yourself at home in one of the 30 air-conditioned rooms featuring espresso makers. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Services & Amenities

Restaurant
Restaurant
No additional info available
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Frequently Asked Questions

How much does it cost to stay at The Hotel Lucerne, Autograph Collection?

Prices at The Hotel Lucerne, Autograph Collection are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What is the closest airport to The Hotel Lucerne, Autograph Collection?

The closest airport is Buochs Airport. It is 17.37km from the hotel and approximately a 18minutes journey by taxi.

What are the check-in and check-out times at The Hotel Lucerne, Autograph Collection?

The check-in time is after 15:00 and the check-out time is before 12:00.

Does The Hotel Lucerne, Autograph Collection provide airport transfer services?

No, the The Hotel Lucerne, Autograph Collection doesn't provide airport transfer services.

What amenities and services does The Hotel Lucerne, Autograph Collection have?

The Hotel Lucerne, Autograph Collection has the following amenities and services: Pets allowed (additional fee), Skiing, Hiking.

Does The Hotel Lucerne, Autograph Collection have a swimming pool?

No, The Hotel Lucerne, Autograph Collection doesn't have a pool.

Does The Hotel Lucerne, Autograph Collection have fitness amenities?

No, The Hotel Lucerne, Autograph Collection doesn't have fitness amenities.

Does The Hotel Lucerne, Autograph Collection provide Wi-Fi?

Yes, the hotel provides Wi-Fi.

Does The Hotel Lucerne, Autograph Collection have non-smoking rooms?

Yes, The Hotel Lucerne, Autograph Collection has non-smoking rooms. Please view the hotel listing for details.

Does The Hotel Lucerne, Autograph Collection provide breakfast?

Yes, The Hotel Lucerne, Autograph Collection provides breakfast.

About This Property

Nearest AirportBuochs Airport
Distance to Airport17.37KM
Nearest Train StationRigi Kulm
Distance to Train Station23.14KM
Average Price FromUSD598
Hotel Star Rating5