I rated as fair due to lack of real people on site. The staff that I interacted with remotely were very helpful and courteous. This hotel was very close to the Lynchburg Baseball Stadium, which is why I was staying in Lynchburg. The door to lobby was locked when I arrived so I followed instructions to pick up red phone and wait for someone to answer. I tried 3 times and each time got a recorded message that there was no one available at the extension. Finally a person's image popped up on the check in screen, which I could see from the door. I could hear that she was saying something. Then the door lock clicked and I could get inside to actually check in via video screen. The connection was poor and I had difficulty understanding the person. But, it all worked out. Just frustrating at night after 9:00 PM. Also, I requested an accommodation room and was assigned to one, but the only accommodation was one hand bar to use to step into the regular bath tub. No hand hand bar near the toilet. Recommend that more detail be given regarding after 9:00 check-in, and a description of accommodation in handicapped room. Also, I would like to know if anyone is onsite overnight. I've never stayed in a hotel where there was no real person on site to check me in, even after hours. The only options at the free breakfast was carbohydrates, but there was a good selection of breads and cereals.
