La Quinta Inn & Suites by Wyndham Lynchburg at Liberty Univ.

After driving 8 hours, I arrived expecting a clean room but was met with serious cleanliness issues. The AC vent was dirty, the headboard was dusty, and most concerning, the pillowcase had blood stains. I reported this to the night shift front desk associate, who promised to help but never came. After waiting 30 minutes, I called back and was told she had already left for the day without resolving my complaint. When another front desk associate came to my room, we discovered the pillow underneath was heavily stained with blood, along with multiple other blood-stained pillows. The bed sheets also had an unpleasant odor. She was shocked by the condition and sincerely apologized. The bedside phone also didn't work because it wasn't connected. The hotel upgraded me to a suite, which I appreciated. Unfortunately, the second room had many of the same issues: blood-stained pillowcases, an unclean toilet, and blood on the shower curtain. This was one of the worst hotel experiences I've ever had. While the staff who assisted me afterward were professional, kind, and accommodating, the housekeeping standards were completely unacceptable. Management needs to address these sanitation issues and the lack of follow-through by the initial front desk associate.

The first night of our stay we had no cable, not the biggest deal in the world but it’s nice to be able to relax after a long drive and watch tv (like I would have liked to) and it is listed as an amenity. The cable being out was apparently an issue at the hotel before we arrived and was never mentioned to us during our check in. The second day of our stay we asked for toilet paper and towels because there was only one roll in the room and 3 towels (which we have used at this point) for a family of 4. When we asked for towels and toilet paper the front desk told us they couldn’t do anything about it because they didn’t have access to them and no housekeeping is on site. We again went to the desk the next morning for them and still nothing available. This was at 1130 am. We never had anything until that afternoon around 330. We were tired of asking.

The room was very clean except the shower there was hair allover the shower and back of bathroom door

Arrived at 3pm, the stated check in time, and the room wasn’t ready. Waited in the lobby for 45 minutes before finally getting a room. The room provided was the wrong room type. Had to go back to them desk to get another room. The entire floor smelled like ****, inside the room and out. Not a great experience.

Room was cleaned check in was delayed do to no internet service in the entire area no cable service due to the same reason. Breakfast area was packed had to wait in line but we was totally okay with waiting looks like the hotel was full

I had a horrible experience with the staff and I had the insurance and needed to jus exchange the date due to me being hospitalized due to a life threatening infection that kept me overnight and caused me to be a day and a half late checking in, not to mention I purchased the insurance when I booked the reservation and trust and believe I did not intend to have a hole/crater/ulcer in my leg that is swollen and painful and hurts to walk on. Well the general manager told me that all I had to do is get the agency to call and ask for a refund and she would let me stay in the same room and switch the date if the agency refunded the money and rebooked it for the new date so that I would still have a place to recouperate. Well welhen they called she had lied to me she denied the refund and told me they had to refund me when they paid them with a prepaid card for that date and I had insurance and I had to rebook . Then they approved me for the late check out and that was/or should have been complimentary for making a cancer patient with a very serious infection and documents and pictures of the hole in my leg, well 20 minutes later they called the room after approving me and told me I had to bring another card . Then I had a stopped up toilet and

Overall a good experience, room was clean and the staff was nice and helpful. I would stay at this location again.

Hello, our room was nice, but my daughter found a spider in her bed. That was upsetting, other than that it was ok. Thanks.

My room didn’t have any hot water. It was too late in the evening to want to change rooms. I informed the staff the next morning and overheard another guest stating that their room also didn’t have hot water.