Park Inn By Radisson Clark Reviews

Response from Property: Dear Valued Guest,Thank you very much for sharing your wonderful feedback with us! We are delighted to know that you found your room clean and tidy and enjoyed our convenient location, with SM City Clark just a short walk away.We’re happy that being so close to the mall made it easy for you to enjoy a variety of dining, shopping, and entertainment options during your stay. It is always our goal to make your visit comfortable, convenient, and truly enjoyable.Thank you for choosing Park Inn by Radisson Clark. We look forward to welcoming you back again for another pleasant and feel-good stay!Kind regards,Mark Anthony BragadoAssistant Front Office ManagerPark Inn by Radisson Clark

Response from Property: Dear Valued Guest,Warm greetings from Park Inn by Radisson Clark!Thank you very much for sharing your wonderful feedback about your stay at Park Inn by Radisson Clark.We are delighted to know that you enjoyed our convenient location beside SM City Clark, as well as the cleanliness of your room and the assistance provided by our team. We are especially pleased that our staff and management were able to assist with your travel transfer and make your stay more convenient and hassle-free.Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering warm, attentive, and responsive service to all our guests.We look forward to welcoming you back to Park Inn by Radisson Clark for another enjoyable and worthwhile stay.Warm regards,Mark Anthony BragadoAssistant Front Office ManagerPark Inn by Radisson Clark

Response from Property: Dear Valued Guest,Warm greetings from Park Inn by Radisson Clark!Thank you for choosing to stay at Park Inn by Radisson Clark and for taking the time to share your feedback.We are delighted to know that you enjoyed the cleanliness and spaciousness of your room, as well as our convenient location. Being connected to SM City Clark provides easy access to shopping, dining, entertainment, and other amenities.We are also pleased that you enjoyed our breakfast selection. We appreciate your feedback regarding the limited variety of fruits and vegetables, and we will share your comments with our Food & Beverage team as we continuously look for ways to improve our breakfast offerings.Thank you once again for your valuable feedback. We look forward to welcoming you back and providing you with another enjoyable stay.Warm regards, Mark Anthony Bragado Assistant Front Office Manager Park Inn by Radisson Clark

Response from Property: Dear Valued Guest,Warm Greetings from Park Inn by Radisson Clark!Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We truly appreciate both your kind compliments and your constructive comments, as they help us continue improving the experience we provide to all our guests.We are delighted to know that our team's friendliness, courtesy, and professionalism made such a wonderful first impression from the moment you arrived. Delivering genuine hospitality is something we take great pride in, and it is rewarding to learn that our efforts contributed positively to your stay.On behalf of the team, I would also like to sincerely thank you for your kind recognition. It was my pleasure to personally assist you when you reported the paint odor in your room. While we regret the inconvenience this unexpected situation caused, I am pleased that we were able to arrange a room change promptly and ensure you were more comfortable for the remainder of your stay. Your appreciation is truly encouraging and will be shared with our entire team, as it inspires us to continue responding to our guests' needs with urgency, care, and professionalism.At the same time, I would like to extend our sincerest apologies for the discomfort caused by the paint smell you experienced. We understand that this can be particularly unpleasant, especially for guests who are sensitive to odors. As part of our continuous efforts to maintain and improve our facilities, certain maintenance works are occasionally necessary. However, we recognize that these should never compromise our guests' comfort. Please be assured that your feedback has been shared with our Engineering and Housekeeping teams, and we are reviewing our maintenance scheduling and ventilation procedures to better minimize the impact of ongoing improvements on occupied guest rooms and surrounding areas.Your comments are invaluable to us, as they help identify opportunities to enhance both our facilities and the overall guest experience. We sincerely appreciate your understanding and patience during your stay.Thank you once again for choosing Park Inn by Radisson Clark. It was our pleasure to have you as our guest, and we look forward to welcoming you back soon for a stay that is seamless, comfortable, and deserving of your complete satisfaction.Kind regards,Mark Anthony BragadoAssistant Front Office ManagerPark Inn by Radisson Clark

Response from Property: Dear Donla,Warm Greetings from Park Inn by Radisson Clark!Thank you for taking the time to share your wonderful feedback. We are delighted to know that you enjoyed our pleasant ambiance and found our location near SMX Convention Center convenient for your work. It's also great to hear that you appreciated the variety of food options available during your stay.Your kind words mean a lot to our team and inspire us to continue providing exceptional experiences for our guests. We look forward to welcoming you back on your next visit.Kind regards,Mark Anthony BragadoAssistant Front Office ManagerPark Inn by Radisson Clark

Response from Property: Dear Valued Guest,Warm greetings from Park Inn by Radisson Clark!Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. We regret to learn that you found the room dusty and that the housekeeping service was not up to the standard we strive to provide. We also apologize for the delay in service you experienced.Your comments have been shared with our Housekeeping team for immediate review and corrective action to ensure better attention to cleanliness and efficiency. We truly value your feedback as it helps us improve the quality of our service.We appreciate your stay and hope you will give us another opportunity to provide you with a much better experience in the future.Warm regards, Mark Anthony Bragado Assistant Front Office Manager Park Inn by Radisson Clark

Response from Property: Dear Jelene, Warm greetings from Park Inn by Radisson Clark!Thank you for choosing Park Inn By Radisson Clark and for sharing your thoughtful feedback. We are pleased to know that our location was a highlight of your stay and that you found the hotel conveniently close to the surrounding attractions, with the mall just across from us. We also appreciate your noting the travel time to the casino, as this is useful information for future guests planning their visit. Your comments are valuable to us, and we are grateful for your recognition of the convenience our location offers. We sincerely look forward to welcoming you back for another comfortable and enjoyable stay in Clark.Warm regards, Mark Anthony Bragado Assistant Front Office Manager Park Inn by Radisson Clark

Response from Property: Dear Valued Guest,Dear [Guest Name],Thank you so much for taking the time to share your fantastic review!I am absolutely thrilled to hear that you loved our exceptional location. Being so close to the airport definitely adds a layer of convenience to traveling, and it is wonderful to know you enjoyed the unique bonus of watching the planes take off and landing right from your window! It really is a special view for aviation lovers and travelers alike.It is also great to hear that our close, walking-distance proximity to SM City Clark made finding dining options, shopping, and drinks completely seamless and convenient for you during your stay.I am especially delighted by your high praise for our 24-hour bar on the ground floor! We designed that space to be a vibrant, welcoming, and accessible spot for our guests to unwind, grab a refreshing drink, or enjoy a bite to eat at absolutely any hour of the day or night. Knowing it was a highlight of your visit truly means the world to our food and beverage team.Thank you once again for your incredible support. We look forward to welcoming you back to Park Inn by Radisson Clark for another fantastic, convenient, and memorable stay in the near future!Warm regards,Alain HerreraFront Office Manager

Response from Property: Dear Valued Guest,Thank you for sharing such a wonderful review of your recent stay.We are thrilled to hear that your room was spotless, the amenities were fully complete, and that the comfort of our bed provided you with a quiet, restful night's sleep. Providing a relaxing sanctuary for our guests is always our goal. It is also great to know that our close proximity to the mall added extra convenience to your trip, making it easy for you to step out for food and essentials.Thank you for choosing us, and we look forward to welcoming you back for another seamless and comfortable stay in the near future.Warm regards,Alain HerreraFront Office Manager

Response from Property: Dear Valued Guest,Thank you for clarifying the details of your reservation. I understand that because this was a last-minute booking, the standard non-refundable policy was automatically applied, which limits our system's ability to issue a direct refund.However, we completely realize how frustrating it is to accidentally pay twice for the same stay due to a double booking. While the policy stands for standard cancellations, we always want to treat our guests with fairness and look for reasonable solutions when an honest mistake happens.I would still like to review the specific details of your two reservations to see if we can offer an alternative solution, such as a future stay credit or a waiver, depending on how the duplicate booking was processed.Warm regards,Alain HerreraFront Office Manager

Response from Property: Dear Valued Guest,Warm greetings from Park Inn by Radisson Clark!Thank you for your wonderful review! We’re delighted to hear that you enjoyed your stay and that you were able to take advantage of our discounted spa offer. It's great to know you had a relaxing experience.We truly appreciate your recommendation and look forward to welcoming you back to Park Inn by Radisson Clark for another enjoyable and refreshing stay.Warm regards, Mark Anthony Bragado Assistant Front Office Manager Park Inn by Radisson Clark

Response from Property: Dear Valued Guest,Warm Greetings from Park Inn by Radisson Clark!Thank you for taking the time to share your feedback following your recent stay with us.We are delighted to know that you enjoyed our convenient location, with direct access to the shopping mall, as well as the modern, clean, and well-maintained facilities. We are also pleased that you found the surrounding area comfortable and appreciated the nearby dining options.We appreciate your comments regarding the room size. While our room layouts are designed to maximize comfort and functionality, we understand that space preferences may vary. Your feedback is valuable and will be shared with the relevant team as we continuously look for ways to enhance our guests' experience.Thank you once again for choosing Park Inn by Radisson Clark. We look forward to welcoming you back for another enjoyable stay in the near future.Kind regards,Mark Anthony BragadoAssistant Front Office ManagerPark Inn by Radisson Clark

Response from Property: Dear Valued Guest, Warm greetings from Park Inn by Radisson Clark!Thank you for choosing Park Inn By Radisson Clark and for taking the time to share your feedback. We sincerely regret to learn that the motorcycle noise during the late-night and early-morning hours, from11:00 PM to5:00 AM, affected your rest and made it difficult for you to fall asleep. We fully understand how important a quiet environment is to every traveler, and we are truly sorry that your stay did not meet this expectation. Your comments are important to us, and we will treat them with the seriousness they deserve as we continue to improve the overall guest experience. We appreciate your candid feedback and hope to have the opportunity to welcome you again under more comfortable circumstances.Warm regards, Mark Anthony Bragado Assistant Front Office Manager Park Inn by Radisson Clark

Response from Property: Dear Valued Guest,Warm greetings from Park Inn by Radisson Clark!Thank you for sharing your wonderful feedback. We are delighted to know that you enjoyed our convenient location adjacent to SM City Clark and experienced great service from our team.We are especially pleased that Ivan made a positive impression during your stay. We will be sure to share your kind recognition with him.We truly appreciate your support and look forward to welcoming you back for another enjoyable stay!Kind regards,Mark Anthony BragadoAssistant Front Office ManagerPark Inn by Radisson Clark