YOHO Treasure Island Hotel - Rivage Continental

Hygiene and Cleanliness: ⭐️⭐️⭐️⭐️ (4/5) The overall cleanliness of the room was acceptable, and the environment was reasonably comfortable. Value for Money & Decor: ⭐️⭐️⭐️ (3/5) Considering the standard of the room decor by the European-style riverside, the pricing is on the high side, making the value for money relatively average. Highlight Feature (Pool): ⭐️⭐️⭐️⭐️⭐️ (5/5) The most satisfying aspect of the entire stay! The hotel's infinity pool offers excellent views and an expansive panorama, making it a perfect spot for photos and social media check-ins. 🛎️ Service & Hospitality (Birthday Experience & Communication) Front Desk Reception & Flexibility: ⭐️⭐️ (2/5) Late checkout denied: I requested a complimentary late checkout until 1:00 PM because I had a bungee jumping activity early the next day, but it was denied by the front desk, showing a lack of flexibility. Communication gap: During check-in, I proactively asked about birthday amenities, and the front desk verbally stated that the "room had already been specially decorated." Customer Service Responsiveness & Crisis Management: ⭐️ (1/5) Broken promise: Upon checking in, I found that the room had absolutely no decorations. Passing the buck and insensitive remarks: When I called customer service to inquire, they first claimed it was an "oversight," and then blurted out: "It's so late now, you wouldn't need decorations, would you?" After I confirmed that I did, they bluntly stated they were understaffed and "couldn't do anything." Compensation: Ultimately, I only received a supermarket voucher worth 30 MOP as compensation, which felt very insincere and left the birthday celebrant quite disappointed. 💡 Summary and Recommendation Pros: The room hygiene is good, and the infinity pool is outstanding. Cons: The room's hardware and decor do not match the high price; the hotel's arrangements for celebrations/birthdays are chaotic, with inconsistent information from the front desk and customer service. Their responsiveness and customer service attitude need significant improvement. Overall review: If you're coming for the infinity pool, it won't disappoint you; however, if you expect excellent celebration services and flexible, considerate hospitality, the hotel's performance in these areas is regrettable.

The hotel experience was just acceptable overall. The location is right by the sea, so the views are great, and the pool view is top-notch. There weren't many people at the pool, making it really nice for photos. However, the room view was just average, likely due to the room type. I booked a triple room, so I only got a partial, angled sea view. There is a decent supermarket inside the hotel, which is quite nice! Walking to the Ruins of St. Paul's takes about 15-20 minutes. As long as it's not the middle of the day, I think it's quite manageable.

Very convenient, comfortable room, easy transportation. Everything you need—food, shopping, accommodation, and a cinema—is right inside.

Both the environment and service were satisfactory. The staff were very polite and eager to help.

The room was nice with a pool view. Unfortunately, I accidentally booked a twin room instead of a king bed, and when I asked the hotel, they said it couldn't be changed. That was the only regret, but overall the experience was very good. The hotel provides a shuttle bus to the Hong Kong-Zhuhai-Macao Bridge to catch the Golden Bus, which is very convenient. Considering the price, this hotel offers great value for money, and I would definitely book it again given the chance.

I think the value for money is excellent, and it's also very clean and hygienic. I mainly prefer new hotels.

With this location and this view, what more could you ask for, seriously? Haha! We even got to watch a drone show from our room. The hotel also has a cinema, pharmacy, restaurant, cafe, and supermarket.

I'd say the value for money is extremely low. The hotel's location and view are good. That's its only advantage. However, the overall quality is mediocre, including but not limited to: 1. The sink in the bathroom doesn't drain well. 2. There is a shuttle bus to the Border Gate, but the front desk never informed us of the specific times. Apart from an inconspicuous notice board by the main entrance, there were no other signs or instructions in the hotel. It's easy to miss the shuttle to Gongbei Port. 3. When checking out in the morning, whether due to staff shortage or some other reason, there was no one at the front desk of "Continental Lakefront," nor any instructions for luggage storage. Many guests were standing there, looking around confused. 4. The in-room phone went unanswered at night. The room was just so-so. I still recommend prioritizing hotels with casinos.