MGM Cotai

Nice and clean hotel. Room is not so big. But I guess we will come back and stay again.

It was very nice to be at MGM Cotai for our anniversary. The hotel is of good quality for both facilities and services and accesses a convenient location. Definitely worth a recommendation and will come back again.

excellent service by the staff of MGM Cotai, from the reception to the front desk. Very well service by the individual restaurants staff , including the Chinese catering 淳， and 好煱。Very helpful and nice service staff, not only rendering appropriate seats and recommending delicious but suitable dishes, according to the needs of the customers. It was difficult to obtain transportation means in the morning, but the staff , namely Richard Liu of the main lobby, has spent extra efforts to call a taxi for our aged patients. Many thanks to this gentleman and his fellow workers.

Check in computer system has error. We are told to go out for sightseeing for a moment. When we come back at 5pm. The system is not fixed. So we went to have dinner in hotel. Then when we come back at 7pm, the system has still not fixed, and we need to line up for 1 hour to check in!! The line management is awful and not professional. They even don’t have a contingency plan. I didn’t expect a 5 star international hotel will have such a problem! We originally plan to enjoy their swimming pool in the afternoon and we ended up enter the room at 8pm that the pool already closed.

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