We were upgraded to the Eiffel Tower view suite and the staff there was really helpful and friendly. We arrived at 12 pm and the room was available. Because it was the Mid-Autumn Festival that day, we were given a box of mooncakes which was really pretty. Conrad also offered us late check out at 2 pm and gave us a free shuttle to the pier when we left.
We went down to the pool to chill in the afternoon, but I had to say, the pools were a bit small because they separated them into small pools, other than that, it was a nice experience - we had free sugar cane drinks and a snack as welcome drinks. When I came back to the room that night, there was a plate of Portuguese egg tart and fruits for us. The next morning, we had a bath with bath salts provided. I brought my own one-time bath cover for hygiene purposes. We were thrilled with the service provided and would recommend anyone to stay.