Hotel Okura Macau Reviews

Our stay was incredibly satisfying, with exceptional and proactive personalized service! Before check-in, they even provided beautiful drawing toys for my child. The front desk staff also kindly upgraded us to a pool view room and thoughtfully set up a tent for the little one. Every night, the turndown service was full of pleasant surprises, including delicious local cookies. We had some trouble with the TV casting, and the hotel's housekeeping staff helped us multiple times. One of the managers even noticed my child and kindly gave them a small doll, which made my kid incredibly happy! They also paid special attention to potential bumps and proactively placed protective corners on every piece of furniture in the room – a huge plus! Many luxury five-star hotels don't go this extra mile. During every encounter with the concierge service, staff members would proactively ask if we needed help with a taxi or if we needed reservations for restaurants. Upon check-out, another detail left a lasting impression: the staff member proactively mentioned that we could continue to use the hotel's swimming pool and children's play area even after checking out. This truly showed their thoughtfulness and sincerity. The newly renovated room was excellent, and the bedding was incredibly comfortable, clean, and hygienic. Having stayed at many luxury hotels, I feel it's truly rare to find a hotel where every department consistently delivers such an outstanding service experience!

We stayed at this wonderful hotel in early May. We were pleasantly surprised by the attentive service from the entire staff, especially the manager Yuri, who was happy to help with any questions. We stayed at three different 5-star hotels in Macau, but this one stands out. Clean rooms, excellent cleaning, personalized service – every phone cord is neatly folded, your cosmetics will be neatly laid out, slippers and a robe are provided especially for the child, and soft toys and little tasty treats will make every child happy and their parents loyal. Excellent outdoor wave pool and beach with cocktails. Unfortunately, they don't offer rooms with breakfast, they would surely have been just as perfect, but there are plenty of cafes nearby for every taste, so you definitely won't go hungry. We will definitely return to this hotel again! From Russia with love!

Consistently great! Check-in was super fast, and they set up the kids' tent for me quickly, which made for a very comfortable night's sleep. The little one had a blast too! The only downside was the weather those two days, but I'll definitely be back!

Only one word can describe it: excellent. Absolutely fantastic, staying at Hotel Okura is a must when in Macau.

From the moment I checked in, I experienced thoughtful and attentive service. A special shout-out to Val for the warm welcome; they helped me with my luggage to the room and gave a detailed introduction to all the room's amenities. The room itself was clean and tidy. It was a truly memorable stay.

Still my beloved Okura. This hotel is incredibly clean, and I'm surprised how new the facilities still feel after all these years. I love the Okura.

Beautiful room and excellent services looking forward to visiting again

Extremely satisfied! The hotel environment is comfortable and very clean. The staff are well-trained, warm, and attentive. A special shout-out to Tel at the front desk who helped me with my luggage to my room. Knowing I like to drink tea and Coke, they immediately had a staff member bring me drinking water and Coke. A five-star hotel with first-class service!

Very friendly and helpful staff. Very clean and newly-furnished room. I and my family enjoyed staying here a lot. We definitely will consider this hotel again when we visit Macao next time.

A very nice hotel, and the bathtub is huge, much bigger than bathtubs in other hotels.

Clean and tidy, very spacious. Special thanks to Jaypee for being very accomadating and making our stay comfortable and worth it. Surely will comeback again next time. 👍👍

Excellent service! 👍 The environment and hygiene are very clean! 👍👍

This was my first stay at Hotel Okura Macau, and my initial impression was how clean and tidy everything was, which made me feel very comfortable and at ease. My second impression was how proactive and enthusiastic the staff were. The Okura also has a clear advantage in its location, making getting around extremely convenient.

Had a good stay overall. They were able to arrange our rooms together, which was nice. A bit disappointed there was no breakfast, but the rooms were comfortable and the view was good.