Holiday Inn MACAU by IHG

Let's start with the conclusion, then the review. Overall, no major issues, but no big surprises either. The hotel's location is excellent, about a 12-minute walk from Grand Lisboa. There's a 7-Eleven, McDonald's, and various restaurants nearby. Many bus routes stop right outside, making it convenient to get around. However, the in-room facilities are a bit outdated.

The room was very spacious and clean. The non-smoking room was excellent, with no unpleasant odors. The bed was large and comfortable. What impressed me the most was the incredibly friendly service from both the front desk staff and the doormen. I asked about the international fireworks display, and while the doorman wasn't sure, he went to find the lobby manager. I told him not to bother and that I'd find out myself, but then both the manager and the doorman chased after me to give me directions, which I found very touching.

There was a rather thin female receptionist at the front desk, with long hair, about 1.64 meters tall, probably from the mainland. I didn't catch her name, but I want to ask: do I owe you money? I went to the front desk twice to check in, and both times I encountered you. You told me to pick up the room key after 3:30 PM. Fine, I accepted that. I arrived at 4 PM to get my key, and you told me the room wasn't ready. Okay, I tolerated that. Just then, I saw many foreigners who arrived after me, and you directly checked them in and gave them room keys. I tolerated that too, after all, you have a soft spot for them, haha. At 5 PM, I came back for the room key, and you told me I needed to wait another hour. This time I was really angry 😡... (ten thousand words omitted here) ... Seeing my anger, you finally gave me a room key! The second time, you didn't even let me speak. The moment I opened my mouth, you snapped back at me. What's wrong with you? Do you hate mainlanders so much? You yourself are from the mainland, so why are you putting on airs with me? I'm not going to stoop to your level because you're young! Hotel management, I hope you seriously train your staff. This really affects your hotel's image! The hotel itself is good, and the other staff members are also good and have a great attitude! Except for this one young lady.

There were dirty stains on the bathroom sink counter and hair on the bathtub walls.

I was initially given a weirdly shaped corner room. After requesting a change, I was moved to a noisy connecting room. My second room change landed me in an Executive Floor room with severe mold and elevator noise... I finally had enough and complained to Ctrip. They moved me to a top-floor suite. You could tell it was renovated at the same time as the other rooms, but it was incredibly well-maintained, with absolutely no mold or strange smells. It was a world of difference from the previous rooms.