After many years, I'm staying at a Sands property again. I used to always stay at the Galaxy series, but this time, due to potential events and limited availability/higher prices there, I opted for The Parisian.
The facilities and decor are absolutely stunning – very grand, with beautiful murals and an overall opulent feel.
However, for families with children, it's quite average.
The facilities are showing their age. We booked for two nights, and the room key was like a lottery ticket – it frequently wouldn't work. We'd swipe it repeatedly with no luck, then when staff came, it would suddenly work. This happened many times. It wouldn't work, then we'd go to a different elevator bank and it would be fine. The most frustrating time was after swimming; we were freezing and had to go through all that hassle. We called staff, switched elevators, and it magically worked again. I was almost at my breaking point.
The room phone was also problematic. When I pressed for service, it just kept giving a busy signal. We returned to the room at 2 PM, and it still hadn't been cleaned. I wanted to call for it to be cleaned so my child could nap, but the phone was broken.
The housekeeping service was also very superficial. There was a large patch of milk powder on the table that was still there after cleaning.
Please, fix these issues. It's really subpar.
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