City Viva Hotel (Macau) Limited

Traveling to Australia with my family, I spent several days choosing a hotel and this one certainly didn't disappoint. The front desk staff gave us a warm welcome. As soon as we opened the door to our room, we could smell a faint, pleasant fragrance, and the cleanliness was exceptional. My family is quite particular about hygiene, especially when it comes to bedding and toilet cleanliness. We inspected the room thoroughly and found absolutely no flaws. A big shout-out to the housekeeping and service staff! 👍🏻

The cleaning staff is very responsible, and the hotel facilities are quite complete. The front desk service is excellent and very welcoming. If it weren't for catching a flight, I'd definitely keep staying at The Londoner (it's close to the airport). It feels incredibly cozy! It's also quite close to Guia Lighthouse and Fisherman's Wharf. It's very convenient for morning runs and enjoying the sea view. For a stay in the old district, City Inn Hotel is the top choice.

Came downstairs today and saw Gary at the front desk again. Ugh. All the other staff are so warm and friendly, always smiling. The room was clean too. But just looking at Gary at the front desk makes my blood boil. Why can't colleagues learn from each other? Is it really that hard to provide customer-first service?

The service was excellent, and the front desk staff were very polite and patient in answering all my questions. Housekeeping even proactively refilled bottled water in the room. The hotel has definitely improved since its renovation. It's conveniently located right opposite the Polytechnic University bus stop, and there are dining options and a supermarket just a few minutes' walk away. If you're not planning on spending all day at an entertainment venue, or just want to play a little, this place offers great value for money for independent travelers. The only downsides are a faint, subtle odor in the room and average soundproofing; also, the room is small, so if you can afford it, it's worth paying a bit more for a mini-suite.

It's been a while since I last visited Macau, and I'm really impressed with the hotel I booked this time. Getting around was super convenient, with a bus stop nearby that takes you to Taipa. There were still buses running late at night to get back. The hotel is also close to a polytechnic university, which gives the area a nice vibe. The lobby has a very artistic feel, and even the connecting corridors are carpeted. It was so convenient to just go downstairs to the first-floor restaurant for breakfast after waking up.

Came to Macau with classmates and found this hotel near the Ruins of St. Paul's and the Macau Grand Prix Museum. The price was affordable for students like us, and the overall environment was great. The room was clean and tidy, and it was super convenient with plenty of food and entertainment options nearby. Definitely a thumbs up! 👏👏👏