The Londoner Hotel Reviews

This hotel had just opened, and because I have a special connection with London, it had been on my radar. For our anniversary trip, it was the obvious choice. Five days before our arrival, a hotel staff member called to ask about our needs for the stay. They also added me on WeChat to provide important check-in information, including the airport bus connections and details about the Huating Club benefits. **Facilities:** The layout of the living room, bedroom, and bathroom was well-designed and flowed seamlessly. The bathroom fixtures were all luxury brands, and the bedding was incredibly comfortable. There was even a foot massager in the living room, which was a thoughtful and friendly touch. **Environment:** All the rooms are designed as suites, making them comfortable and practical. The lobby, breakfast area, afternoon tea restaurant, and cocktail bar all boast an exquisitely luxurious design with a strong British vintage feel. **Service:** From the moment we stepped into the hotel, the butler service made us feel truly at home. After checking in, our butler, Cindy, escorted us to our room and provided a thoughtful introduction. She was available online throughout our stay, arranging meal times and seating, organizing anniversary room decorations and a celebratory cake, and even bringing us small desserts and handwritten cards in the evening. The service was incredibly meticulous.🌹 The restaurant staff also made our experience very enjoyable. A special thanks to Willian, the handsome gentleman at afternoon tea. His warm smile was charming, and his professional and attentive recommendations for freshly made desserts felt like he could read my mind. I was holding a bottle of sparkling water and was about to open it myself when he appeared by my side, providing the perfect service – twisting it open and pouring it for me, all seamlessly. This is the highest level of service. Candra, who worked at the Leadenhall Market breakfast, spoke fluent English and was delightful and incredibly attentive. We went back for breakfast a day later, and he immediately recognized us, greeting us warmly with a special sense of familiarity. Knowing we were leaving after breakfast, he mentioned he had specially made a rose latte for Madame, which made us very happy. I also want to thank Jessica at the evening cocktail bar for making us anniversary fruit cakes for two consecutive nights and for taking photos that beautifully captured the ambiance.❤️ After all that, I haven't even mentioned the amazing food at the Huating Club. The breakfast was so rich it was moving, with various sashimi, seafood congee, seafood noodles, chicken soup with fish maw, various Cantonese dim sum, steak, and lamb chops – all fresh and delicious. And it's available until 1 PM, which is perfect for late risers. After exploring and sightseeing, there's also an excellent afternoon tea with a wide array of exquisite desserts, savory snacks, and beautiful small bites. During cocktail hour in the evening, not only are drinks unlimited, but they are paired with a whole set of beautifully plated snacks, and the offerings change daily – so much thought put into it. The service and food are absolutely top-notch. The experience was fantastic. I will definitely choose this hotel again when I come to Macao next time.

Immersive British luxury, impeccable details, and a perfectly stylish atmosphere. It's quiet, peaceful, and offers a premium travel experience. I have to commend the breakfast buffet, afternoon tea, and the bar's diverse menu. They have everything from meat and vegetables to desserts and fresh seafood – all with exceptional taste. It's plentiful and delicious, with every bite a high-quality treat. I'll definitely be back! Fantastic!

The room layout was comfortable, and although the living room was small, the sofa was incredibly cozy 😌. I was very satisfied with the shower facilities 😀. Both the hotel's guest relations and the receptionist, Adriana, were excellent, providing top-notch service and always ready to help. Thumbs up! 👍🏼 Five-star review! 😆 The dining at Hanting (Huating) exceeded my expectations; it felt like I was eating all day long. I highly recommend the cocktails and breakfast! The cherry grapefruit soda was super delicious! I'd definitely go back again!

We specifically chose The Londoner for our anniversary, and the hotel service was excellent, we were very satisfied. The suite was incredibly comfortable, and the food at The Huating all-day dining was also delightful. Since it was our wedding anniversary, they even sent us a complimentary cake. Their personalized service was truly exceptional. ❤

Our stay at The Londoner Macao was truly beyond expectations. Adriaina, who assisted us, provided meticulous and thoughtful service throughout, showcasing the high standards of a true five-star hotel. Every staff member we encountered was incredibly friendly and professional, always greeting us with a smile. I highly recommend staying here for an exceptional experience. A big thank you to the entire hotel staff for making our trip even more wonderful. We'll definitely choose The Londoner again on our next visit to Macau.

The Londoner Macao is undeniably the benchmark for luxury hotels in Macau! From the moment you arrive, you're enveloped in an immersive British experience. Replicas of Big Ben, red double-decker buses, and the Crystal Palace transport you instantly to the streets of London, making every photo op picture-perfect 📸. The room was spacious and opulent, with an elegant and refined British design. Dark wood furniture paired with velvet sofas exuded quality. The bedding was soft and comfortable, the bathroom amenities were high-end, and the toiletries from the British brand Miller Harris highlighted the aristocratic touches. The dining options were plentiful. Churchill's Table offered an English afternoon tea and Wellington beef that were both ceremonial and delicious. The breakfast at Huating Club was even more astonishing, with freshly shucked oysters and lobster Eggs Benedict – the quality was superb. What truly deserves praise is the butler service! They were attentive 24/7, with incredibly fast responses. Before check-in, they proactively communicated our needs, helped reserve restaurants, arranged transfers, and even warmly fulfilled personalized small requests. Their professionalism and meticulousness truly elevated the entire experience. The location is excellent, situated in the heart of Cotai. It's within walking distance to The Venetian and The Parisian, and there's a shopping mall downstairs, making it a one-stop destination for dining, entertainment, and shopping.

This hotel puts even the best 5-star hotels in my country to shame. From the moment I walked in, I didn't have to lift a finger with my luggage. Every detail of the room's decor exuded luxury. The clubhouse's afternoon tea and cocktails, in particular, felt like they alone were worth the entire room rate. The young man who helped with my luggage was very handsome, and Ben's service was also excellent. I'll definitely be back!

This was my first time staying at The Londoner Macao, and it was absolutely fantastic, full of ceremony! If you appreciate that kind of experience, you'll love it here! Krystal and Adraina handled all our requests and services before and during our stay, and even upgraded us to a twin-bed suite for free, which was very comfortable. I think the hotel's location is the best in Taipa. It's quite central, making it convenient to get anywhere. It's well-connected, and shopping and dining are very accessible. The only exception might be going to Galaxy, which might require a taxi (or a 20-30 minute walk 🤣). The Huating (Club Lounge) privileges were the highlight of this stay! The breakfast, afternoon tea, and cocktails were all exquisite, thoughtfully prepared, and delicious! If you have a small appetite, you really don't need to eat out at all when staying at The Londoner! Over our three-day stay, the meals varied slightly each day, so it never felt monotonous! For breakfast, you could even choose between two different dining areas daily: one specializing in lobster benedict, and the other in Japanese sashimi. The à la carte congee and daily soup were also delicious! Highly recommended! I'll definitely choose to stay here again on my next trip to Macao!

What truly impressed me about my stay at The Londoner Macao was the exceptional service. Every staff member was incredibly warm and patient. Check-in was efficient and seamless, and room service was prompt and attentive to every detail. Whether it was asking for directions, restaurant service, or travel advice, they answered patiently and proactively offered help, showing true meticulousness. It made me feel incredibly welcomed and respected, making for a truly outstanding experience.

Extremely satisfied! The concierge team, especially Fiona, communicated with us in advance to understand our needs and arranged the room setup. A big thank you to Fiona for proactively arranging a checked taxi for our airport transfer. When she learned that an elder in our party wasn't feeling well after checking out, she arranged a late checkout, which was incredibly thoughtful. The evening cocktails even came with a surprise fruit cake for a celebration, creating a wonderful atmosphere – thanks, Allen! All the staff at The Londoner were so friendly and provided excellent service, even offering to take photos for us. Even the elevator attendant was entertaining. A truly fantastic experience! Highly recommended!

Checked out of room 1856 yesterday. The breakfast area was a complete mess and very unorganized. They told us to wait on a sofa, and then the person who led us there just disappeared. We waited for nearly twenty minutes, and people who arrived after us were all seated already. I had to message customer service for someone to finally get us in. Turns out there were four empty tables inside. Seriously, what a joke. It totally wasted my time, so I definitely have to give a bad review.

This is by far the most satisfying hotel I've stayed at in Macau. The Londoner has only been open a short while, so the facilities and environment are incredibly new, clean, and tidy, from the guest rooms and restaurants to the public areas. Booking the Louis Suite was a crucial decision. Firstly, it's a one-bedroom, one-living room layout, incredibly spacious at nearly 75 square meters, with an oversized bathroom and a separate walk-in closet. Secondly, this suite grants complimentary access to the Hua Ting Club on the 3rd floor for breakfast, afternoon tea, and evening cocktails. The food and drink selection throughout the day is extensive, with coffee, black tea, beer, and wine all readily available. The butler service is also meticulously attentive; someone reached out proactively beforehand to connect via WeChat. Guest Relations Manager Cindy provided incredibly thoughtful and attentive service, guiding us to our room after check-in to familiarize us with the facilities and even presenting us with high-quality welcome fruits. The mini-bar was also complimentary on the first day. Both check-in and check-out were very efficient. With dining, shopping, and entertainment all under one roof, this should definitely be considered Macau's premier luxury hotel.

With so many other hotels around, there's no need to book this one. It feels like they're all in the same building anyway. The breakfast and afternoon tea were just average, nothing particularly delicious. The room itself was a bit dark, which I didn't care for, and the window was dirty. I couldn't even read the labels on the light switches, so I had to guess each one. It's close to the Venetian and Wynn, though. They also offer a free shuttle to the Taipa area.

The service at The Londoner is truly exceptional! The Guest Relations team proactively contacted us a few days before arrival to confirm our booking and provide essential information. Fiona, in particular, was incredibly helpful in coordinating our room and dining arrangements exactly as we requested, making us feel incredibly well looked after and valued. The quality of the ingredients for breakfast, afternoon tea, and cocktails at The Londoner is simply outstanding. We enjoyed unlimited servings of lobster, sea cucumber, abalone, fish maw, and Japanese sashimi. The service was also proactive and attentive, ensuring a fantastic experience for guests.