Centara Grand Island Resort & Spa Maldives

Centara Grand Island Resort & Spa Maldives Reviews

Centara Grand Island Resort & Spa Maldives

Centara, Machchafushi, MaldivesView Hotel Details
Centara Grand Island Resort & Spa Maldives
Centara Grand Island Resort & Spa MaldivesCentara Grand Island Resort & Spa MaldivesCentara Grand Island Resort & Spa Maldives
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Centara Grand Island Resort & Spa Maldives Guest Reviews

4.7/5
Amazing
93 Reviews
Verified reviews
Location4.8
Amenities4.7
Service4.4
Cleanliness4.8
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Great value for money(6)
Negative reviews(3)
Guest User
Reethi Muraka Overwater Villa
Stayed in Apr 2024
Family
1 Reviews
5.0
/5
Outstanding
Posted on Apr 10, 2024
A five-star hotel developed in Thailand, the service is good, and there are various sea excursions. Snorkeling equipment is rented for free. The sea water is very clear, but you can only fly to the island, and there is no speedboat to get to the island.
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Response from Property: Dear Guest User,Greetings from Centara Grand Island Resort & Spa Maldives.Thank you for taking the time to share your valuable comments with us. We are delighted to hear that you had a wonderful time in our resort, and it was a pleasure to host you. On another note, we wish to inform you that apart from the seaplane flight, a speedboat transfer is also available (but not preferred). As the resort is located approximately 95km from the Velana International Airport in Male' city, hence the speedboat ride will take approximately 2.5 hours to reach the resort from the airport and vice-versa. Therefore, a seaplane transfer is the best option to get to the resort.Lastly, we look forward to welcoming you back again soon for another amazing Thai and Maldivian delights.Stay safe and be well.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
peterbeck
Duplex Beach Villa
Stayed in Apr 2024
Couples
2 Reviews
4.7
/5
Amazing
Posted on Apr 4, 2024
Everything on the island, in the hotel is perfect. The environment and facilities are also extremely good. The restaurants are in good qualities. The only thing that can be challenged is the attitudes of the staff. Most of the staff are very nice and professional, however few of them need to have a further training. Overall, it is a perfect hotel in Maldives.
6/8
Response from Property: Dear peterbeck,Greetings from Centara Grand Island Resort & Spa Maldives.Thank you for sharing your feedback regarding your stay. We are glad that we were able to accommodate an amazing experience for you here in the Maldives. We consistently try to improve the quality of services that we offer.Thank you for staying at our little slice of paradise, and we hope that you will consider us for your next vacation.Be well, stay safe and take care wherever you are.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
Guest User
Club Sunset Overwater Pool Villa
Stayed in Mar 2024
Couples
13 Reviews
4.5
/5
Great
Posted on Apr 4, 2024
The island is very beautiful, and the snorkeling environment is also very good. Turtles are easy to encounter in the snorkeling center. However, the replies to messages are not very timely. If you don’t understand English at all, it is quite difficult to communicate with the service staff. The island There are only two Chinese receptionists. Remember, they are receptionists. They are not Chinese housekeepers. There are no housekeepers on this island. They just go to the island to introduce you to the situation on the island and then ignore it. If you have any other questions, you need to download the app and communicate with them. The staff on the island are very enthusiastic. They will take the initiative to say hello when they see you. The food is just average, but there are not many food choices. I came here for the snorkeling environment, so I think it is pretty good.
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Response from Property: Dear Guest User,Greetings from Centara Grand Maldives and we do hope that this message finds you safe and well. Thank you for having taken the time to share feedback on your experience with us recently and it was a pleasure to welcome you to the resort.We are nevertheless truly saddened that it is felt your experience in a number of areas did not meet the level of service that we strive to offer and that we are known for. Your constructive comments were discussed again today during our management meeting. We’ve taken your thoughts to hear and we’re planning on making some internal changes based on your feedback.We would be delighted to welcome you again and spare no efforts to ensure your experience is the wonderful Centara experience so many guests have grown fond of.Take care and stay safe wherever you are now.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
MyDarlingM
Club Sunset Overwater Pool Villa
Stayed in Mar 2024
Family
16 Reviews
5.0
/5
Outstanding
Posted on Mar 19, 2024
The sea is really beautiful, no beauty or filter, super beautiful. The water house we stayed in was full of colorful fish. From the balcony, you could see various schools of fish swimming around, including baby sharks. There are two Chinese ladies in the hotel, and there are signs in Chinese everywhere, so even if you don't speak English, you can still communicate without any problems. There are three restaurants, a club, and two bars. I think they are all delicious. Maybe because I have a sweet tooth, the donuts, breads and desserts in the cafeteria are my favorite. There was a little brother in the Thai restaurant who was super funny and even joked with us. It felt very cordial. The ladies at the spa can also speak simple Chinese. The lady who gave me the spa treatment was very skillful and patient. The snorkeling was great, we saw sharks, dolphins when we went deeper, and a huge fish I don't know its name. The swimming pool in the club is very big, bigger than the one in the room, and the water is better than the big public swimming pool outside.
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6/8
Response from Property: Dear MyDarlingM,A warm hello from all of us here at Centara Grand Maldives and thank you so much for having taken the time to share your feedback here and it was so wonderful for us to welcome you to our resort.Thank you so much for expressing your trust and confidence in us and hope that you have enjoyed the superb hospitality whilst during your stay with us. We so look forward to welcoming you back and count on us to make certain you will not be disappointed.Wishing you and your family good health always.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
Guest User
Sunrise Overwater Villa
Stayed in Mar 2024
Couples
1 Reviews
5.0
/5
Outstanding
Posted on Mar 21, 2024
Our first time to the Maldives on a Honeymoon and we had such an amazing time at the resort! The corals were amazing, and as such we spent every single day in the water snorkelling - you can see loads of black tip, white tip shark, we also saw some turtles, reef manta rays (?) etc. beautiful clear waters, the buffet spread at reef restaurant was amazing every single meal. There’s also loads of activities to do in the resort and the staff were all so pleasant, top hospitality! Nothing to fault really. The Italian restaurant is very hard to book so I’d recommend to book in advance.
Response from Property: Dear Guest User,Warm greetings from paradise, Centara Grand Maldives!Thank you for sharing your fabulous experience with us and for sharing this with our team. We are so grateful to know that our team have succeeded in exceeding your expectations and thank you for mentioning our colleagues in general.All of us are overjoyed to read that you were blown away by your experience and we are truly blessed with the amazing team who truly care about your happiness while you are with us.Lastly, we would be happy to welcome you back to the Centara Family very soon and wishing you a great year ahead.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
Qian“^_^
Duplex Beach Villa
Stayed in Mar 2024
Couples
3 Reviews
4.0
/5
Very Good
Posted on Mar 22, 2024
Disadvantages: The food feels very average, especially the main meal in the main restaurant is not delicious... Italian and Thai food are just okay. The service in the hotel is average. I can clearly feel that the hotel treats Europeans and Americans better than the Chinese. When I went out to sea at my own expense, I chatted with Chinese people on a boat. Everyone felt that the hotel treated Europeans and Americans better than the Chinese. Better rooms were given priority to Europeans and Americans. This First of all, you can see from walking around the island that most of the rooms with good locations are occupied by Europeans and Americans... The rooms on the entire island feel relatively dense, with more than a hundred rooms on small and medium-sized islands. Advantages: Snorkeling is okay, there are corals all around the island, and I saw turtles, rays, and small sharks. The guy who cleans the room works very hard, and there are many staff cleaning the fallen leaves on the beach every morning.
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Response from Property: Dear Qian“^_^,Greetings from Centara Grand Island Resort & Spa Maldives.Thank you for staying in our paradise and for sharing your valid constructive feedback.It is with sadness that we read that you did not experience our 5-star hospitality as mentioned by many other guests and we apologize for all the inconvenience caused. In the meantime, as we navigate through these challenging times, we want to assure you that we will continue to provide great hospitality and we will be sure to re-emphasis on our training to maintain our level of products and services. We are glad that you took the time to write your comments for our knowledge so that we make the necessary improvement.On behalf of all of our colleagues on the island, we would like to wish you and your loved ones a healthy and safe year ahead. See you again soon.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
Shanhuniandejaqi
Reethi Muraka Overwater Villa
Stayed in Mar 2024
Couples
88 Reviews
4.0
/5
Very Good
Posted on Mar 14, 2024
We stayed here for eight nights. The overall feeling was that the service attitude of the room staff, buffet, and Thai restaurant was very good and made people feel comfortable. The front desk of the hotel and the Italian restaurant are very, very poor. We come to the Maldives often, and we have never seen such arrogant and impatient service in the Maldives. This time I came to eat Thai food in a hotel owned by Thais. I didn't expect that the food in the Thai restaurant was terrible. All the ingredients were overcooked and stale. The Italian restaurant is very delicious, but the environment is very hot. One night we met a group of French people who were said to be having a party. They made a lot of noise all night long. Later, the hotel treated us to a BBQ on the beach one night. This hotel has huge room for improvement!
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Response from Property: Dear Shanhuniandejaqi,Greetings from Centara Grand Maldives and we do hope that this message finds you safe and well. Thank you for having taken the time to share feedback on your experience with us recently and it was a pleasure to welcome you to the resort.We are nevertheless truly saddened that it is felt your experience in a number of areas did not meet the level of service that we strive to offer and that we are known for. Your constructive comments were discussed again today during our management meeting concerning our service ethics, the communication standards and the overall responsiveness of our team members. We’ve taken your thoughts to hear and we’re planning on making some internal changes based on your feedback.We would be delighted to welcome you again and spare no efforts to ensure your experience is the wonderful Centara experience so many guests have grown fond of.Take care and stay safe wherever you are now.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
Guest User
Club Sunset Overwater Pool Villa
Stayed in Feb 2024
Couples
22 Reviews
2.8
/5
Posted on Apr 26, 2024
I don't recommend this hotel. The service is really bad. It can be called no service. Especially for snorkeling, they actually treated Chinese guests in a preaching tone, saying that one person is not allowed to go snorkeling in the sea. He has already put on a life jacket and told him that he is good at swimming, but he was criticized. I think I am here for vacation, not to study or anything else. In short, it feels very bad. Going out to sea to see manta, there is no service, and the tone is very fierce. I have been to Banyan Tree before, which is completely different experience. I feel that Banyan Tree Madai is still good. I don't know if there are many Chinese tourists on this island, so I think they can treat it casually. There is a Chinese woman at the front desk on the island. It can't be said that she didn't respond to your needs, but she always has a cold face. In this hotel, you won't feel that you are in a five-star hotel, and you are not respected normally in a five-star hotel. The food is really average. After staying in this hotel, I don't want to come to Maldives again. To be honest, the snorkeling environment is okay. I saw a lot of fish in the family water house. I stayed in the sunset water house for four nights. The decoration style is what I like, but I will never come again.
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Response from Property: Dear Guest User,Greetings from Centara Grand Maldives and thank you for having taken the time to share your feedback here with us.Needless to say, the team are saddened to learn that you did not enjoy your stay with us and regret you felt it left a sour taste.Please know that it is certainly never our intention to disappoint our guests and we try our very utmost to ensure all guests have a most comfortable, enjoyable and memorable experience. Again, we sincerely regret we failed in this with yourself.We do regret that the steps we took during your stay to try an enhance your experience were not adding value to you or did not meet your expectations and again, thank you for bringing the challenges to our attention.Your loyalty is greatly valued and leads us to commit ourselves to more efficiently managing any issues moving forward. Should your travels bring you back to the Maldives again in future, we hope to have the chance to restore your faith in the resort and our team.Please stay well and take care.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
Guest User
Family Overwater Villa With Kids Bedroom
Stayed in Feb 2024
Family
6 Reviews
5.0
/5
Outstanding
Posted on Mar 9, 2024
It was a great trip, the kids were very happy eating, living and playing
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Response from Property: Dear Guest User,Island greetings from Centara Grand Island Resort & Spa Maldives.Thank you very much for your wonderful remarks. It’s always a pleasure to have you as our guest, and we hope that you have reached home safely.We hope to see you back in our "paradise" very soon for another fantastic holiday experience.Until then, stay safe, take care and have a blessed year ahead.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
Feixiangdexiaohuli135
Reethi Muraka Overwater Villa
Stayed in Feb 2024
Family
6 Reviews
4.2
/5
Very Good
Posted on Mar 1, 2024
The environment is very good, the snorkeling is also great, and the facilities are good. But the service should be at the domestic 3 or 4 star level, so don't expect too much. If you stay for five days and four nights, you can make a reservation at most for Thai and Italian restaurants.
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Response from Property: Dear Guest,Greetings from Centara Grand Island Resort & Spa Maldives.Thank you for sharing your feedback regarding your stay. We are glad that we were able to accommodate an amazing experience for you here in the Maldives. We appreciate you mentioning our beautiful house reef to other readers.Thank you for staying at our little slice of paradise, and we hope that you will consider us for your next vacation.Be well, stay safe and take care wherever you are.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
Hahahashuoxiexie
Duplex Beach Villa
Stayed in Feb 2024
Family
12 Reviews
5.0
/5
Outstanding
Posted on Feb 27, 2024
已經評論過啦,這是父母的房間之一。酒店飲食對長者小孩都挺友好。
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Response from Property: Dear Hahahashuoxiexie,Warmest greetings from Centara Grand Island Resort & Spa Maldives.We are so happy to hear of the wonderful stay you had in this beautiful resort, but even more delighted to know just how magical your stay was made to be, with the warmth and care shown by our team members. We look forward to welcoming you back to your sunny island home in the Maldives once again, hopefully sometime soon.Until then, we hope you stay safe and wishing you and your family, a great year ahead.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
Guest User
Duplex Beach Villa
Stayed in Feb 2024
Family
8 Reviews
5.0
/5
Outstanding
Posted on Feb 15, 2024
The room is tidied twice a day, which is very good Since the water house we stayed in first was relatively basic compared to the sofa room, we had beautiful beaches and jelly sea right outside our door. It is still recommended to use sand first and then water, otherwise there will still be a bit of a gap when the water house is converted into a sand house.
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Response from Property: Dear Guest User, Island greetings from Centara Grand Island Resort & Spa Maldives. We thank you from the bottom of our hearts for your kind review. Our team members are dedicated to providing you the best service to make all guest most enjoyable and comfortable during their stay. We are glad to hear that you had a good stay with us. We look forward to welcome you back again in the near future. Thank you again and have a nice day. Regards, Centara Grand Island Resort & Spa Maldives Team and Management
Guest User
Club Sunset Overwater Pool Villa
Stayed in Feb 2024
Family
4 Reviews
5.0
/5
Outstanding
Posted on Feb 8, 2024
房間體驗超棒,高性價比。管家和工作人員都很熱情,點贊 玻璃海超美,浮潛體驗也超棒,各種熱帶魚超多。餐廳美食多多,孩子們很喜歡。
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6/7
Response from Property: Dear Guest,Blue sky greetings from Centara Island Resort & Spa Maldives. Thank you for staying with us and your high rating review. Our team are highly appreciated to learn that you had a great time and loving what we offer here in the resort. We all work hard to offer high-quality service to every guest, and we'll continue to do so and never stop. We keep the island and its surroundings, all the marine life, nice and clean because they are our home too. We hope to see you again on your next vacation here at Centara Grand and wishing you a Happy Chinese New Year to you and your family.Regards, Centara Grand Island Resort & Spa Maldives Team and Management
Benyumi
Duplex Beach Villa
Stayed in Feb 2024
Family
30 Reviews
5.0
/5
Outstanding
Posted on Feb 22, 2024
總體很滿意,很美,浮潛環境也很好,很多魚。這個島很多中國人
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Response from Property: Dear Benyumi,Warmest greetings from Centara Grand Island Resort & Spa Maldives.Thank you very much for sharing the review with us regarding your stay. We are grateful for your high rating score. We are delighted that you had an enjoyable stay and was especially impressed with the exceptional service from the team members. Your kind compliment is very much appreciated by the entire team. We look forward to welcome you back again to our little paradise in the near future. Stay safe and take care. Regards, Centara Grand Island Resort & Spa Maldives Team and Management
Xiatianqingstego
Reethi Muraka Overwater Villa
Stayed in Feb 2024
Friends
21 Reviews
5.0
/5
Outstanding
Posted on Feb 6, 2024
服務好、餐食豐富、超多魚的海島,不愧是A類浮潛島嶼
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Response from Property: Dear Xiatianqingstego,Island greetings from Centara Grand Island Resort & Spa Maldives! Thank you kindly for your review of the memorable time you had with us at Centara. We truly hope that had enjoyed your time with us to the max. Your appreciation for the island's surroundings, activities and services give us a heartwarming. Thank you once again for choosing to stay with us and should your future travel plans lead you back to the Maldives, we hope to welcome you back again. Regards, Centara Grand Island Resort & Spa Maldives Team and Management