Ibis Brussels Airport Reviews

Response from Property: 안녕하세요, Dkny 고객님. 소중한 피드백을 공유해 주셔서 진심으로 감사드립니다.여행 중 직원들의 친절한 서비스로 기분 좋은 시간을 보내셨다는 말씀에 기쁘게 생각합니다. 저희는 고객님의 편안한 체류를 위해 항상 최선을 다하고 있습니다.다만 교통편과 관련하여 불편을 겪으셨다니 유감스럽게 생각합니다. 공항 인근 위치 특성상 버스 272번 정류장과 디험(Diegem) 역까지 도보 이동이 가능하며, 택시 요금은 이용 시간과 교통 상황에 따라 달라질 수 있습니다. 보다 편리한 이동을 위해 프런트 데스크에서 교통편과 이동 경로에 대한 안내를 제공해 드리고 있으니, 필요하신 경우 언제든 편하게 문의해 주시기 바랍니다.다음 번에도 저희 호텔에서 좋은 시간을 보내실 수 있도록 최선을 다하겠습니다. 다시 한 번 방문해 주시기를 기대합니다. 감사합니다,Karim Haraké, General Manager

Response from Property: Dear Guest, thank you for choosing our hotel and sharing your impressions. We are delighted that you appreciated the quietness of the room, the attention to cleanliness, and the comfort of the bed. The availability of essential products such as soap and a hairdryer is part of our commitment to providing a convenient stay. However, we apologize for the inconvenience you experienced upon arrival. Cleanliness is a priority for us, and we ensure that every room is prepared with the utmost care. Nevertheless, we are happy to know that the kindness of the staff and the helpfulness of the bar contributed to making your experience more pleasant. We hope to have another opportunity to welcome you to ibis Brussels Airport. Kind regards, Karim Haraké, General Manager

Response from Property: Dear Guest, Thank you for sharing your feedback with us. We are deeply sorry that your experience at our hotel did not meet your expectations. We are committed to improving our services and would like to invite you to contact us directly to discuss the details of your stay. We look forward to welcoming you back and providing you with a more positive experience. Sincerely, Karim Haraké, General Manager

Response from Property: Dear Tommy, Thank you for choosing to stay at the Ibis Brussels Airport Hotel and for sharing your experience. We sincerely apologize for the service attitude of the front desk staff and the delay in check-in you mentioned. This situation is not in line with our consistent service standards, and we will immediately communicate with our team to improve our service process. To ensure a smooth experience for every guest, we provide 24/7 front desk service and multilingual support. If you have any needs in the future, please feel free to contact the duty manager for assistance. We look forward to providing you with an excellent service experience again. Sincerely, Karim Haraké, General Manager

Response from Property: Dear Guest,Thank you for taking time to review your experience with us.However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the inconvenience encountered with the accommodation comfort and value perception, as well as the service during your arrival.We hope you were able to appreciate our convenient location near Brussels Airport.We look forward to welcoming you back again in the future. Kind regards,Karim Haraké, General Manager

Response from Property: Dear John,Thank you for taking the time to share your feedback about your stay with us.We appreciate your kind words about your overall satisfactory experience at ibis Brussels Airport.Regarding our parking fees, we understand your perspective about the costs. Our current rate of €14 per day is competitive for the Brussels area, and we ensure the security and maintenance of our 192-space facility. While we continuously evaluate our services, we aim to maintain a balance between quality and value for our guests.We hope to have the pleasure of welcoming you back for another stay.Best regards,Karim Haraké, General Manager

Response from Property: Dear Saleem,Please accept our sincere thanks for this kind feedback.We are delighted to hear you enjoyed your stay at ibis Brussels Airport.We hope you had the chance to experience our 24/7 snack bar and international drinks during your stay.We look forward to welcoming you for another pleasant stay. Best wishes,Karim Haraké, General Manager

Response from Property: Dear Dmitry,We very much appreciate your comments regarding your stay at the ibis Brussels Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Arnaud DelpouxDeputy Manager

Response from Property: Dear Guest,Thank you for letting us know how satisfied you were with your recent stay.We are thrilled to hear you had such a wonderful stay with us.We hope you enjoyed our 24/7 snack bar and convenient proximity to Brussels Airport during your visit.It would be a pleasure to welcome you back in the future. Kind regards,Karim Haraké, General Manager