Upon arrival, we were hot, hungry, and tired after 20 hours of travel. I was a little apprehensive at first because the young lady who checked us in was not very welcoming. However, everyone else we encountered from porters, to concierge, servers at the restaurant, and Lily at check out, were warm, hospitable, helpful, and genuinely kind! Our room was lovely; nicely appointed, very clean, comfortable beds, and a delicious tray of local fruit and nuts arrived at our family room shortly after we arrived. There is turndown each night with fresh waters and a chocolate. The breakfast was fresh and delicious, and there was a nice variety of food and beverages. The location is ideal, 15-20 minute easy walk to Crystal Palace, Rietro Park, Grand Vie, market across the street, and many restaurants and shops nearby. The concierge gave us a variety of restaurant suggestions from locally family-owned to Michelin Starred fare, and made our reservations for our family. This was a delightful visit and we would absolutely stay here again!