SmartRental Collection Centric II

Location excellent. Our room seemed to be in shade too so was perfect in hot weather. No terrace, balcony or view or light. Check in easy. Breakfast 7am- 11pm and dinner 8pm. Dinner is a menu of 4 choices. Menu doesnt change. Drinks not included. We missed dinner our first night and kindly got it at 630pm the following night as requested earlier. We then missed it the following night. A strict 8pm dinner is not suitable for everyone. We booked through love holidays so were unable to find these meal times on the website. Breakfast is choice of eggs and some pastries, cereal. Gluten free is choice of eggs and a bread roll and one day there was a gluten free croissant. Dinner and food is on 10 th floor. Lifts take ages to come as only 2. Public will use lift to go to sky bar above restaurant. Lift requires door fob to work and can sometimes not work straight away. Rooms noisy with constant noise of a generator , louder than the hustle and bustle of Madrid. There is no pool or terrace as advertised on love holidays. I think when I booked it and put it room requirement , it changed to its other hotel, without the pool. An apartment for 3 people is 1 double bed and 1 converted sofa bed so affected living space. I’d say it would be cramped for 2 couples. I travelled with a teenager and child. Kitchenette is good, kettle, microwave , fridge freezer. We didn’t use washing machine or hob . Cleaning supplies were handy. There are toiletries for shower. Temperature of shower was very temperamental. There are 3 shops within 5 minutes walking. The window was hanging off and noticed by maintenance and promptly fixed. Fire alarm went off twice after 9pm and once at 8 am. Electricity went off at 6pm one day. But promptly fixed.

I came in 2017 and no problem with stay. Came back in December in 2023 and the experience was not good. When I got to the apartment hair dryer was not working and no hot water. Contacted front desk they came and had to replace hair dryer and said that that hot water was fine. Came in at 10:00 pm that same day 12 hours after and same issue. Notified front desk and they said they couldn’t do anything at that time and they had various complaints that it could probably be capacity. Really ? Next day same thing spoke with manager and she said it was probably capacity. I told her how would they fix this issue that could cost them bad reviews and she said basically OK. Would definitely not stay again and was planning to come back with family because apartments are big.

Quite good service, I had the perfect big room (for the summer in Barcelona), without the air conditioning though. However these guys make money from the air: the empadronamiento costs 50 euros, but they won't tell you about it when you ask the first time to give you the documents. Afterall they will suggest you to accompany you to ajuntamento for 50 euros just for carrying one paper which is "confidential" (actually you just have to show it to the person in Ajuntamento and bring it back to the office). Finally be awared that they will steal 65 euros for cleaning from your deposit despite the room's conditions is not very well when you just arrived. Also there is some problems with checking in, getting the keys and clear instructions how to get the keys. And for me it is crazy that they take the 1 month price as administration fee. Pay attention to every detail!

Wonderful location, excellent staff and service, the rooms are large and well equipped, the pool is simply amazing The breakfast is a bit expensive compared to what is offered In general, a great solution for accommodation in Madrid. Hope we will come back

This hybrid apartment-hotel was the cherry on the sundae during four perfect days in Madrid. While within walking distance to almost everything, the flat was incredibly quiet, spacious, sparkling clean and had all the amenities one might need including eco-friendly shampoo/conditioner/body wash dispensers in the showers, blowdryers, washer/dryer and dishwasher. And the 24/7 concierge was a huge bonus. Truly a superb experience.