Hotel Madrid Alameda Aeropuerto, Affiliated by Meliá Reviews

Response from Property: Dear Guest,Thank you for taking the time to review your recent stay.We are delighted to hear that you found our quality-price relationship to be excellent and that our hotel was suitable for your short stay in Madrid. It's great to know that you appreciated the efficiency of our shuttle bus service to and from the airport. We strive to provide our guests with convenient and comfortable accommodations, and your positive feedback is truly appreciated.We hope to see you again in the future.Kind regards,María Fdez. de Valderrama, Voice of Customer Coordinator

Response from Property: Dear Guest,We would like to thank you for this positive review.We're delighted to hear that you had a really good time during your stay. Our team takes pride in offering a convenient location near Madrid's airport and the IFEMA trade fair, ensuring a restful stopover for our guests. We're also glad you appreciated the early complimentary coffee service, which is part of our commitment to accommodate the needs of our early risers.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

Response from Property: Dear Ms Ortega Soprano,Thank you for taking the time to leave a review.We are glad to hear that you appreciated our location near the airport and the availability of our shuttle service. However, we regret to learn about the issues you encountered during your stay. Our rooms are designed with practicality in mind, and we understand that the furniture and carpet may not meet everyone's preferences. We are continuously working on improvements to ensure a comfortable stay for all our guests.Regarding the air conditioning, we provide either air conditioning or heating depending on the season, as mentioned in our hotel information. We apologize for any inconvenience this may have caused. We also want to clarify that our breakfast price is consistent, and we are sorry for any miscommunication that may have occurred. As for the minibar, it is stocked with non-alcoholic drinks, and we apologize for the confusion regarding the water pricing. We will address these concerns with our team to ensure better communication in the future.We understand the importance of providing a crib for families with young children and apologize for any inconvenience this may have caused. Our hotel offers family rooms with details for children, and we encourage guests to request these amenities when booking. Lastly, our airport shuttle service is subject to availability, and we recommend reserving a spot in advance to guarantee a seat.We look forward to welcoming you back in the future. Best wishes,María Fdez. de Valderrama, Voice of Customer Coordinator

Response from Property: Dear Mr. Islas, Thank you for taking the time to share your experience with us on this platform. We are pleased to know that you found our airport transfer service efficient, as we strive to offer comfort and convenience to our guests, with free, scheduled transfers to and from the airport. We are sorry that the baggage handling experience did not meet your expectations. Although we provide carts to facilitate transportation, we take note of your preference for more personalized assistance. Regarding the bathroom, we appreciate your feedback and want to assure you that our guests' satisfaction is our top priority. Your observation about the bathtub door will be reviewed by our maintenance team to avoid any future inconvenience. It will be a pleasure to welcome you again very soon on your next visit. A cordial greeting, María Fdez. de Valderrama Voice of Customer Coordinator

Response from Property: Hello, thank you very much for your favorable review of our hotel! We are happy to hear that you were satisfied with the cleanliness of your room. Our team takes the cleanliness and comfort of our guest rooms very seriously to ensure every guest has a pleasant stay! Thank you again for your review, we look forward to your visit again and wish you a happy life! María Fdez. de Valderrama, Voice of Customer Coordinator

Response from Property: Hello dear guests! Thank you for choosing to stay at our hotel! We are very happy to add pleasant memories to your trip! We are very grateful for your positive review of our hotel's overall service! Providing guests with a high-quality and comfortable living environment and a home-like stay atmosphere is our work purpose and unremitting pursuit! We will continue to uphold the warm and caring service concept to make you feel the warmth of home here. We sincerely look forward to your visit again and wish you a pleasant journey! María Fdez. de Valderrama, Voice of Customer Coordinator