The Belamy House Managed by HII

The room smelled musty, there was no hot water despite requesting it, and there were no slippers. The pancakes at the LG floor restaurant were very hard, and the food service on the UG floor was very slow. The front desk called the wrong room at 2:30 AM, making it impossible to sleep. I was very sleepy, but the service was excellent. I slept comfortably.

I am completely satisfied with the hotel especially with the cleanliness . Its really clean during my stay. The staff were also nice even it seems like there’s a shortage of staff based on my observation. They still managed to clean very well.

I booked this hotel very very last minute for a solo trip to Manila and it turned out to be an amazing and incredibly affordable stay. As i was booking quite late, they only had the twin rooms (w/ two single beds) available but it was totally fine with me. The bed was super super comfortable. The staff were so hospitable. The hotel felt safe and secure. Your wishes to not make up the room are respected if you don't want that. Pretty nice gym in the basement that had everything I needed for a holiday workout and a pool on the roof with great views. The only downsize is that the pool isn't that bit so if there are more than 2 other ppl in there with you, its already a crowd. Not a big deal. I didn't realize that the hotel is a few blocks from the red light district until a few nights in as you don't get that sense from the immediate area. I would 100 times out of 100 stay here again, it has my recomendation.

I had an unpleasant experience staying at The Belamy House. It was unbelievably noisy. You can hear the noise from outside, the footsteps in the hallway, the conversations inside and outside the rooms. I was very dismayed when a group of 3 girls next door were extremely loud very late at night. I think they were on their way out for dinner. I reported them immediately and the receptionist told me she will send someone to check. Unfortunately, after a few minutes they left their room and I heard their room phone ringing. So I called the reception again and told them the girls have left. Then at 12:15 am I heard them again, they were back. A few minutes later, I heard male voices so I peeked on the peep hole. I saw three hotel staff (2 maintenance/housekeeping and 1 security) outside their door so I thought they must be the ones sent by the receptionist to tell the girls to quiet down. But NO, these guys enabled the noise and were loud as well. They socialized, engaged in conversations, even made crude jokes and sexual innuendos (I have it on recording). Even though the girls reciprocated and didn’t take offense, I think this is very inappropriate. Staff interactions must remain helpful, polite, and brief, maintaining strict professional boundaries. Hanging out or chatting casually violates basic safety and hospitality standards, and shouldn’t be mistaken for kindness or friendliness. There were other interactions after this (i.e food delivery, laundry pick up). Noise died down around 2am. The next day I reported what happened and requested to be moved rooms if those girls are staying for another night. The receptionist noted down the incident and quickly arranged a room transfer which I greatly appreciate. I hope The Belamy House management address this issue and investigate this matter. This behavior violates standard hospitality safety protocols and corporate code of conduct.

A lovely and restful stay at Belamy House. The staff were very accommodating and allowed a late night check-in. Room was clean and nice, though only one set of towels was provided. Breakfast was also great.