Luxe Air Residences by Makati Reviews

I actually stayed there, but when I made a reservation through trip.com, the important room number was not communicated by trip.com even after the hotel's check-in time of 2 p.m., and when I checked at the hotel front desk, the reservation had not been received. Because I cannot speak English, I asked another relative who speaks English and Tagalog to call the trip.com customer center, and after about 40 minutes of waiting, I was finally able to confirm the reservation, and I was able to check in at the hotel lobby. This hotel is integrated with a shopping mall, and the first floor (G floor) has the front desk and other shops, the B2, B1, and 2nd floors are parking lots, the 7th floor has a place for billiards and table tennis for guests only, and the 8th floor has a pool for guests only. There is also a kids' pool, but instead of a changing room, there is a very large toilet. However, only two people can enter the pool, which is a little disappointing, but three people can go if you give a tip to the security guard. It's not allowed, though. And when I got to the room... The room that can accommodate a large number of people (in my case, I chose a room for 3-4 people on the 52nd floor. The top floor is the 59th floor) was a big miss. The view was beautiful, but some rooms didn't have washing machines, and the windows didn't have much safety measures. However, although it was clean, a cockroach came out from under the washing machine after a day, which was a big surprise. The room didn't have enough daily necessities, so I had to buy other things, which was a bit inconvenient... The shower water was so hot at the beginning that it was surprising. After a while it became the right temperature. However, in some rooms, the shower water leaked out of the pipes. This happened both times in my case. The first time I stayed for 3 nights and 4 days, it cost about 18,500 yen in Japanese yen. For the second time, I made a reservation at "SMDC GOOD STAYS" on the second floor of the shopping mall connected to the hotel. The reservation amount was 1,500 Philippine pesos? It took about 10 minutes. I asked the receptionist, "Can three people use the pool on XX day?" and after checking various things, the receptionist said, "Yes, you can!". I tried to use the pool on the day I wanted to use it, but the pool was being cleaned that day, and I couldn't use it all day. Even though the receptionist said it was possible. Furthermore, even though they said "three people can use it," when I asked the security guard, I was very surprised to hear that "Only guests staying at the hotel can use it, and only two people can use it." What the receptionist said was a lie. How on earth did the information get communicated? ...Changing the subject, the second time I stayed, I was in a double room on the 58th floor, and when I stayed there, the room was very clean and the view was great. However, the facilities here were not very good either, and even though there was a washing machine, anime goods, and even a hair dryer, a cockroach appeared from under the washing machine again. When I tried to use the handheld shower, the water leaked halfway through and I couldn't use it properly. The toilet clogged easily. I went to the counter to call an employee, but they didn't come for over 30 minutes. They finally came and fixed the problem, but I've never seen a hotel where the inadequacy of service and facilities was so obvious. It's a new hotel and should be nice, but there are many areas where it's disappointing. It's such a shame, and I was angry at the sloppy service. *The first and second photos are from the first visit (52nd floor), the third and fourth are from the second visit (58th floor), and the fifth and sixth are from the poolside (8th floor).