Crown Regency Hotel Makati Reviews

Grateful for the outstanding hospitality and excellent service from your staff throughout my visit. Thank you so much!

I had a fair stay at the hotel. The location was convenient and easy to access, which made getting around quite simple. The staff were polite and accommodating, although there were times when service could have been a bit quicker.

Great and comfortable room. The room was just the right size and the bed was comfy. The room was clean and had the feel of a higher star hotel. Good for business travel!

When I arrived in the hotel earlier, there was no car parking and the security personnel did not even bother to get my luggage in my car when I arrived so I had to pushed my trolley on my own. The front desk wasn’t trained enough to apologise for the inconvenience caused because in Trip.com it mentioned that there was parking in the vicinity but you have to pay an extra 1000₱ a night to park in the mall given that the hotel was so expensive at ₱3,500 per night. The room of the hotel needs renovation especially in the comfort room because when it was raining during my stay the water was dripping inside the restroom. Please see photos attached. Also, I could not sleep well in the hotel room because of the cars and jeepney drivers that were passing by the noise of the engine disturbed my sleep at 1am in the morning. The shower was terrible as there was no hot water and the elevator needs improvement because it says 9 person capacity but only 2 persons are accommodated each time guests take the elevator to there rooms. If your looking to have breakfast, they dont have a a chef only a cook who would cook a small meal 50grams for the guest. The only good feedback I like about the hotel is given the location because its right across Ayala Center. THEY LACK HOSPITALITY TRAINING AND SERVICE THEY SHOULD IMPROVE THEIR SERVICES INTO A REAL 3 STAR HOTEL

Location is perfect. The room was ok, however the drain was malfunctioning and had to call housekeeping to get assistance. Also specifically requested for room preference but was told by receptionist that it was first come first serve basis to be accommodated.

It was fine. The hot shower was not working and a little bit annoying that they only provide one card. Also, the remote was not working.

I recently stayed at a hotel where I encountered a very unpleasant check-in experience. The hotel itself is very old, and the check-in process was unnecessarily delayed because your system did not forward my booking confirmation email to the hotel on time. As a result, I had to wait a long time at the front desk before the hotel could verify my booking. This caused inconvenience and disrupted my travel schedule. I kindly request that Trip.com look into this matter, explain the reason for the delay, and ensure that such issues are avoided in the future. I also hope you will consider appropriate compensation for the inconvenience caused.

Good location, near to shopping mall and mrt station, good service, clean.

Love the location. Just walking diatance from malls like One Ayala, SM etc..

Good value for money and cleanliness Staff are friendly

Great little hotel in a great location Service is top notch The entrance of the hotel is old and the smell of the lobby is bad I believe bc is old . The staff are always doing a major effort and they’re cleaning all the time . You cannot feel that smell in your room but you can hear when people are loud from your room .

We always book in this hotel whenever we attend yearly events in Makati. This time, I booked with family. Location is good. Only the parking area is very limited. But overall, it is ok. Breakfast are simple silogs but still good.

I stayed here for 3 days. I will definitely comeback. The locations is perfect if you like to shop and food tripping. Its walking distance for SM/Glorietta/Greenbelt. It’s pretty good for the price I paid.

The hotel is quite old, but the housekeeping service was excellent and the room was kept very clean. However, check-in took a long time as the front desk manager mentioned they had not received the confirmation from Trip.com.