I'm Hotel

We love staying here! Pros: breakfast was good and different choices of cuisine. I love the Onsen and room super clean. Cons: the pool is too cold and the bath soap and shampoo is too little. Only one shower in the pool area. But overall we enjoy our stay!

We enjoyed our stay at I'm Hotel in Makati. Very good vibes and the ambiance is good. My family had a good stay at the hotel. We loved the food and the services throughout our stay. Highly recommended to everyone. We will be back again soon.

Great rooms, superb pest control. Water pressure is consistently good (hot/cold). Staffs are accomodating and professional. The food is pretty standard (buffet breakfast). Wish they have private onsen but you can still enjoy the pool with glass bottom if your not into naked bath. The antidote bar will definitely one of our favorite amenity (360 makati skyline). Wifi is slow on some parts of the hotel, i suggest that the management upgrade their tv to a smart one that is capable of streaming. Overall the experience was worth the price.

I had a great stay at this hotel. It’s not overly expensive, but still offers excellent comfort and service. The rooms were clean and modern, staff were attentive, and the facilities were well-maintained. A solid, value-for-money stay.

Great location with easy access to Grab, and surrounded by several restaurants and malls. The room was spacious, very clean, and the Wi-Fi was fast and reliable. Staff were polite, friendly, and very accommodating throughout our stay. The only downside was the breakfast buffet, which had a slightly limited variety.

Brilliantl hotel, excellent staff, excellent facilities. Do the onsen and signature massage if you can. It’s very very good. The whole experience was value for money.

We had a connecting booking from February 14–16 and February 16–17. Check-in time was 2:00 PM, and although we arrived late around 5:00 PM, we expected that the room would already be ready by then. Upon check-in, the receptionist handed us the keycard and mentioned that we were given an “upgraded room.” This was not something we requested, so we assumed it was a courtesy upgrade. I then asked about our second booking and whether we would need to transfer rooms. The reason I booked the same room type for both stays was to avoid the hassle of transferring, especially on our last day. However, we were informed that if we wanted to remain in the same upgraded room for the second booking, there would be an additional charge — even though we did not request the upgrade in the first place. We decided to stay in the “complimentary upgraded room” for the first night. Unfortunately, upon entering, the room was noticeably dusty, particularly the balcony, which looked like it had not been used or cleaned thoroughly for a long time. We had to call twice to follow up on missing amenities such as bathrobes, bath towels, and hand towels. When the hand towels arrived, they were dirty. The water bidet was not working, and although we called to report it, no one came to assist. We eventually had to manually turn on the main faucet under the toilet bowl ourselves. The kitchen sink was also not properly connected to the water pipe — when we turned on the faucet, water leaked onto the floor. As a result, we were unable to use it during our stay. For our second booking (February 16–17), we ended up paying for the upgraded room to avoid the inconvenience of transferring rooms. As for breakfast, it was not worth the additional cost. We had to follow up twice just to get a sunny-side-up egg, and in the end, we finished our meal without receiving it. This review is not meant to criticize unnecessarily, but rather to highlight areas that clearly need improvement. We hope management takes these concerns seriously and implements the necessary actions to improve service quality and guest experience.

Hotel so far so good. No as per expectation but it's nice to have an onsen facility. Overall acceptable.