St Giles Hotel Makati

The elevators were very slow. One is under maintenance and the other only fits 5 people even though it says it could fit 20, probably needs fixing too

Room was clean and with just enough space for staycation. Buffet breakfast was good. Though, there were only 2 well functioning elevators serving the whole building. You have to wait long to go up and down. Long queue during peak hours. Also it stops at all floors even if it’s full already. No water was served, and the TV is not smart tv and poor signal on selected channels.

We always love staying at St. Giles. Planning to bring the kids there too. The breakfast buffet is one of the reasons we love staying here. And all the staff are so friendly!! Two thumbs up! 👍🏻👍🏻

What an amazing difference an experience compared to several years ago when I used to stay regularly at this hotel. The attention to detail is outstanding compared to it used to be. The check in and out is fast and efficient, greeted with a smile. They even welcomed me back, paying attention to the fact I'd been a previous guest. Want to leave your deposit via a card? No problem at all. No insisting that you go to an atm to draw our cash!! The buffet breakfast was plentiful and hot, with a good variety of both Western and Filipino dishes. The only thing missing was some lovely fried bacon.😎🙏 Staff in the restaurant were always on duty, ensuring that tables were clean quickly and efficiently. The chef and kitchen staff were always checking on the amount of food available for guests and refilling as quickly as possible. Every single member of staff from the pool attendant to the housekeeping to the front desk to the restaurant had a smile, even security were present, but not in your face. The only thing that could be improved, as always, is the issue with the elevators. It's something that is historic for this building and they take forever to service each floor. I know that they are maintaining the other elevators and I assume trying to get them back in fully functioning form. Once that happens, I believe that the experience will be 100 percent perfect. Sometimes you could be waiting for 10 minutes just to get the elevator to reach your floor and when you're trying to get downstairs to jump in your grab car that's waiting. It's no joke. One final little request that could make the experience a little better, is to update and refurbish the equipment in the gym. and put the aircon system back in fully working operation, And double cheque some of the water pressure issues with the showers at times. At times you would get hot water, other times you'd get lukewarm water. Sometimes it would be full force, other times it would be a dribble. These are minor issues though. And overall, my experience compared to previous times was outstanding.

I love St. Giles Hotel and my first experience in that hotel with my family was memorable. The location was perfect as it was super near at the bars in Poblacion. Also, walking distance to malls and triangle garden. The only concern I have was the wi-fi connection as it was too slow. My data was 10x better.

Location was accessible, the room was clean but I think they forgot to put some amenities in the room like toothbrush. In the morning, the elevator stops at every floor even though there's nobody there. I heard maybe the room cleaners pressed it.