Conrad Makkah, Jabal Omar

Everything was good, and I really appreciated it. However, the reception staff were not very friendly, and some of them provided incorrect information. For example, on the day we checked in, it was a seafood night and we wanted to make a reservation, but the receptionist told us it was scheduled for the following day (Friday), which was incorrect.

Pros. Easy walk to gate 79. Less congested that clock tower area. The advantage to the stay was having pretty large room! The 2 queen beds are relatively big enough and they added an extra bed for my teenage girl. Convenience. Ratio cafe downstairs can be hyped for. The pistachio latte is a must have. Romansiah restaurant also in the building. A must have when you’re here. Close walk to Dawood. Food selection need to be improved both bf and dinner. If you’re particular abt food, Hyatt Regency Jabal Omar serves better spread and standard. Staff checkedin didn’t inform the 2 different restaurants for both bf and dinner G floor and M floor. Apparently we were directed wrongly by them assuming we are group agency and the food was low quality 3 star standard. Then went around asking but found out we were directed wrongly by the front desk. Range was bit better but still need improvement for a 5 star hotel. I think the major improvement the hotel has to do is change the bath towels!! They are so overly worn off and overly used and looked like it’s been used to clean the floors. Pls use fluffy maintained towels. It’s the highlight of quality for amenities. The drainage also slow and tend to choke up. 7 nights isn’t the best there but the space is good.

The rooms and the dining are the best part of this hotel. The room was top notch 5/5 and the breakfast was amazing best I ever seen to be honest. I booked my room through trip.com while it was on promo, and the stuff sounded like their were not happy about the amount I paid. They told me it should have been double and they suggested if I like to pay more to get a better room but my rooms was already one of best including breakfast. The next day I asked them over three time if we can stay another night and they kept telling us no we are fully booked. I looked at all my travel apps and yes they took everything as sold out they i guess they really didn’t like how cheap it was. Few hours later they had rooms on all travel apps for double the price I paid. I end up leaving to another hotel. You will have to cross the road to get to Kabba it’s less convenient than Anjum hotel in my opinion

We had a wonderful stay! The breakfast was excellent — both the food and the service were great. My family really enjoyed our time here, and we will definitely come back again. A big thank you to Omar and Idris, the breakfast manager, and to Moesa from the concierge for their warm hospitality and great service!

Our stay at Conrad Hotel Makkah was nothing short of exceptional. From the moment we arrived, we were warmly welcomed by the staff and immediately impressed by the hotel’s elegance, cleanliness, and attention to detail. The location is perfect, just a short walk to Masjidil Haram, with easy access for prayers and a peaceful atmosphere that adds to the spiritual experience. The room was spacious, luxurious, and spotlessly clean. The bed was incredibly comfortable, the bathroom well-appointed with high-end amenities, and the housekeeping team ensured everything was immaculate every day. Service at Conrad Makkah is truly world class. Every staff member we encountered was professional, kind, and eager to help. They went above and beyond to make sure we were comfortable and well looked after throughout our stay. The breakfast buffet was excellent, a wide variety of international and Middle Eastern dishes, all freshly prepared and delicious. The dining area was elegant, and the staff attentive to every detail. Overall, Conrad Makkah exceeded our expectations in every way. It perfectly blends luxury, comfort, and convenience with the spiritual tranquility that every visitor to Makkah seeks. I highly recommend this hotel to anyone visiting for Umrah or Hajj, you won’t be disappointed.