DoubleTree by Hilton Makkah Jabal Omar

I am so amaze with your services and welcoming. This hotel is so good and clean, and i recomend it for every traveler

I had a good stay at this hotel. The room was clean and comfortable. The location was very convenient and close to shops and transport. Staff were polite and helpful. Check-in and check-out were easy. There were a few small issues in the room, but nothing major. Overall, it was a nice experience and good value for money. I would recommend this hotel and would consider staying again.

It was a great experience overall. The reception staff was really helpful. Although haram is only 5 minutes walk away they have shuttle service available every 5 minutes. It drops you off very close to Al Tauheed hotel.

Very good hotel with comfortable amenities, but it is not within walking distance to Al Haram in Makkah. A shuttle bus is available, which helps with transportation. The staff experience was mixed — the male front desk team could benefit from significant customer service training, as their approach felt a bit aggressive and lacked warmth. In contrast, the female staff members were much more professional and caring. I especially want to highlight a lady in niqab who assisted us with booking a car from the hotel to the train station. She went above and beyond, refusing to leave after her shift had ended and staying to ensure we secured the car on time. Unfortunately, I did not catch her name, but she was truly outstanding! One disappointment was with the connected rooms — unlike the photos, they did not feature king beds. Instead, we received four single beds (two in each room), which was not ideal for a small family. Overall, it was a good stay, but the hotel should improve cleanliness and maintenance. Despite being a relatively new property, it was clear that facilities management and housekeeping standards could be much better.

Had a lovely stay at Doubletree Hilton Jabal Omar. Though the location isn’t exactly near Haram, there are buggy car available to bring guest to the nearest Haram gate. Cleaning service also very accomodating and fast.

The hotel is good the service from the staff and cleaners was good. The location ain’t so great have to walk like 10 mins for food but there is coffee shop located near by. It is a good 15/20 min walk to the clock tower however they do provide a bus but you still have to walk to the entry gate