Al Marwa Rayhaan Reviews

Lots of refurbishment since the last time we were here in 2016. Previously it was good and now it is excellent ! Most important is its location which is near the clock tower entrance. You dont need to walk far to the mosque unlike Fairmont for eg.

The hotel very good service

It was good but not the same as written

As the title indicates, we had a great time. We came for an umrah and it was absolutely perfect for that, since it's so close to the Masjid al-Haram, also as an added bonus, you even get the audio from the Masjid al-Haram inside your room during prayer. My only "complaint" would be that the shower had a separate hot and cold dial, I've never experienced that in a 5 star hotel before, but other than that, it was all good. I'd like to especially compliment the staff on two separate occasions: 1. Our Uber driver didn't know the way and ended up taking us on a long detour, when we finally arrived, he wanted extra payment for wasting our time (which we were not keen on of course) and was so insisting that he followed us all the way to the reception and kept bugging us, but after a quick talk with the staff about how we had tried to compromise with the guy (by paying 2x the initially agreed amount (while he insisted on 6x)), they handled the guy nicely and made sure he left in an orderly manner without creating a scene. 2. Our plans changed a bit on the last day which meant that we needed more time before checkout, so I talked to the reception and unfortunately extending the room was not an option since it was already booked, but, since they were arriving a bit later, they offered to extend our checkout by 90 minutes (free of charge) and that really saved our day. So yeah, definitely would recommended and have to say the breakfast buffet was really nice too ;D.

Excellent staff! The front desk and housekeeping staff are very friendly. Special thanks to Abdul Azeez from the front desk, who walked me through multiple floors to find my mom, who got lost in the elevator. While walking with me, he called the video team and staff on each floor to locate her in a 30-story building in a very short time. Another person I have to appreciate is the hospitality person, Ahmed Husain. He welcomed us with a smiling face, was very friendly, and performed housekeeping very efficiently, providing enough towels and coffee items. Before we left, he made sure we were fully satisfied with our stay and encouraged us to contact him for any additional requirements. There are many other positive experiences with the staff. I've stayed in multiple hotels in Clock Tower, and without a doubt, I can say this is the best.

The place is literally in Masjid al haram. The staffs are very respectful and cordial, and especially very well versed in English which helps greatly in communication. Breakfast is fantastic. Clean and cozy place. Very modern and close to everything. Highly recommend!

It’s private and clean. Very convenient to reach Mataaf

Near to Kaaba

Best stay. Wael was amazing and very helpful. Wael accommodated us as we arrived early for check in! Upgraded our room and made our stay a pleasure. Alhamdulilah Will definitely stay here again. Shukran for your service Wael!

The property was not clean, the cleaners did their best to clean but the linenes and pillows were beyond a disaster. I had to request the room to be vaccumed when i arrived , it was very dirty and the beds did not have fresh linens . The hotel is deignated non-smoking but the odor of smokers was very apparent in the rooms. Had to change rooms twice to find a clean one and that was a disaster The ventillation is soooo bad that I had to walk out in the middle of the night a couple of times to get fresh air The overall hotel hygiene needs re-vamping as i do not recommend anuone to stay there in the state it is in now The breakfast bar had good food but the staff need to control hiw low hygiene individuals behave around the food bar …. The behaviour is disgusting!!!! Face masks and plastic gloves shiuld be worn by all patrons to limit ill behaviour and protect others ftom getting their germs The staff were cordial but that by itself does not make a good stay Do Not Book it !!!!

Excellent location and facilities. Breakfast was excellent quality. Staff service was also excellent especially the room cleaner Sharif who was very helpful and kind throughout our stay.

Best location, perfect for those who wants to go to haram. Elevators are good comfortable. But wifi is a little bit slow, and with some of the stuff in reception I didn’t satisfied

The Saudi staff at the front desk are excellent and very curtious, the cleaniing staff are also very curtious but only if they know how to communicate…. There is a big language barrier and the staff seem raw at customer service … they lack proper training. The towels and specifically the linens and bed pillows were not clean even when they changed them the exchange were also not clean …. So so grose to sleep with n someonle else’s stincky sweat and ofor … uuugh Its a non smoking hotel but i could smell the stincky smoke odor while i was in my room and that irritated my lungs as I have allergies The food bar is amazing but the guests that don’t have good hygiene made it grose - licking of the fingers while serving their food , sneezing while standing at the food bar without covering or blowing their nose while getting their food —— so so grose …And the staff do not mention anything —- very bad hygiene place …. I was happy to leave !!!! And will never again book at this location

It was pleasant experience