I promise this review is honest and unfiltered... This was my first stay in Malacca, and I’m so grateful for this newly renovated hotel that gave us a sense of safety and comfort. We ended up extending our stay by 2 more nights because we loved Malacca so much, for a total of 4 nights. Here’s my overall feedback, hope it helps anyone coming to Malacca:
- The hotel is in a great location, seemingly in a Chinese area with no run-down surroundings. It’s only about 2+ km to Jonker Street, super close—Grab rides cost just a few ringgit. Taxis are easy to get, and there are bell staff at the entrance who can help with anything you need.
- The renovation is new, easily 4-star standard, and really comfortable. Clean, fresh, with all the essentials. Rooms with balconies are amazing—my partner could smoke freely, just remember to close the windows to follow hotel rules. There are waiting sofas in every floor corridor, which is really thoughtful, plus air purifiers and air coolers too.
- Downstairs there’s a seafood restaurant, a Western bar, a noodle shop, a Sichuan restaurant, and even a Chaoshan beef hot pot place. We tried almost all of them, and they’re all pretty good. The fish at the seafood restaurant was excellent—pricier, but worth it for the quality.
- The hotel service is the part I need to comment on. It’s inconsistent—some staff are lovely, others lack service awareness. For example, there was a Malay bellboy who was always cheerful and helped open doors every day. But the front desk staff were sometimes unenthusiastic, and calls to them weren’t always smooth. The staff at the pool also weren’t very friendly.
- Breakfast is okay! The butter should really be replaced with animal-based butter 🧈!
If the hotel is open to feedback, please improve the front desk and overall service to match the standard set by the friendly bellboy.
Wish you all the best with your business!
