LemonRock Comfort

Let me share my check-in experience: Our family (four adults and one seven-year-old child) booked two rooms. We had emailed in advance to inquire about airport transfer prices and booked the hotel's pick-up service. Frankly, the hotel's transfer prices were higher than the market rate for a taxi, but since we were traveling with elderly parents and a child, we opted for convenience and booked the hotel's service to avoid any hassle. Upon arriving in Malé that evening, after clearing customs, a hotel staff member approached us. Soon after, several other groups staying at the same hotel arrived and waited with us. At this point, the staff member offered 'currency exchange services' to the guests. I declined as I planned to exchange money in the city the next day, but other travelers exchanged at least a hundred US dollars with him. Following this, when guiding guests to the transfer vehicle, this staff member deliberately let two groups who arrived after us cut in front. We ended up being the last family waiting at the airport. We waited a long time for our car to arrive. During this time, I urged him several times, and each time the staff member said it would be 'no more than ten minutes,' but in reality, we waited nearly half an hour at the airport. My elderly parents and child were extremely tired. Upon checking in, the front desk lady said our pick-up service would cost an additional $15. I told her that I had previously inquired via email about the transfer fee for four adults and one child, and their email clearly stated $10. I asked why they were charging more on the spot. She replied that since we were a family, it would be $15, and $10 was for a single person. This was absurd! When I emailed for a quote, I clearly specified our number of people. The hotel, knowing our exact numbers, quoted $10 and mentioned an extra $5 would only be charged if we had too much luggage and needed an additional vehicle. Our family didn't have excess luggage or need another car, so why the extra charge? The lady at the front desk completely denied this, showing no credibility whatsoever. I found the email on my phone to show her, and she actually said she didn't know who sent it. What more could I say??? By the time we checked in, it was past 1 AM. Coupled with the terrible experience before check-in, I barely slept a wink. Moreover, the promised drop-off service was not provided by the hotel's own car. Instead, the front desk used a ride-hailing app to book a car for us, but the price was higher than if you booked it yourself. The challenge is the hotel's remote location; you wouldn't be able to accurately explain the location to a driver if you tried to book a taxi yourself. So, you have to rely on the hotel's assistance for a taxi. Therefore, if you're looking for a conveniently located transit hotel, I suggest avoiding this one. If you do choose it, you can refer to the picture I took of the small clock tower; you can usually hail a taxi by walking to that spot.

The hotel's location is a bit hard to find, but they offer affordable airport transfers to and from the airport. So, for us, even though the location isn't super convenient, we still highly recommend it as a place to stay. The room was very comfortable, even if a bit small. The AC was cold, the bathroom was clean, and both hot and cold water ran smoothly and strongly. Room amenities were complete, with the only exception being the lack of slippers. However, the room was not soundproof. Other than that, everything was satisfactory for a transit stay here.

It's cheaper to pay for taxis in USD. The hotel's airport pickup service is $10 per ride (QR code payment available). **Facilities:** Very small, but has everything you need. **Cleanliness:** Very clean, but no toothbrushes provided.