Sumus Hotel Monteplaya & Spa 4Sup - Adults Only

I had a 9 day holiday with shearings at Sumus Monteplaya 4star Hotel, Malgrat de Mar Costa Brava, Spain. This hotel is amazing. It attracts holidaymakers from all over Europe. The pool is sensational, with a jacuzzi pool above and a solarium above that. The weather was awesome, iwent there from 22nd August to 30th August. The food was buffet international style and was incredibly good. I went all inclusive. The waiters were amazingly good and were always on hand to help. My room was spacious with a balcony overlooking the spa area. My room was cleaned everyday. The reception ladies were so friendly and made my stay unforgettable. The nightly entertainment is variable and amazingly good. The violinist was spellbinding. The hotel is Adults only. I even had a full body massage which was unbelievably good. I will definitely be going back. I fully recommend this hotel for a comforting stay and can't fault it. This was my first holiday abroad and what a better of a time I've had.

Great holiday at Sumus Monteplaya, clean and safe, staff polite and friendly, room clean and tidy, food great with plenty of choice, location perfect

We were getting dissatisfied with our habitual hotel down the road in Santa Susanna when we started looking for an alternative hotel for our subsequent trip with the key 'adults only' criterion at the top of the list. We decided to check the hotel out, and found it easily enough on the main Paseo Marítimo and went to reception as blow-ins with a few questions . Ayoub and Nuría couldn't have been friendlier or more helpful. I have some recently acquired mobility issues, so Ayoub gave us an in-depth tour of the hotel, taking in all the facilities and services on offer, as well as showing us a typical room. As we'd made a preliminary reservation before our visit, he told us he'd make sure the room - especially the bathroom would be adequate for my needs. We spoke to Ayoub about wheelchairs etc as our usual hotel has one we can borrow for the duration of our stays, and he explained the relationship the hotel has with a local company to hire such stuff. The prices were very reasonable, so we decided to try the service and as promised, the items we requested had been delivered prior to our check in. Basics covered. One less thing to worry about. Our room was spacious and the bathroom perfect as had been promised. The bed was enormous and very comfortable. The welcome gift was a very pleasant surprise! We were also at the back of the hotel so when they had live music by the pool, we couldn't hear anything once we closed the room door. The service in general was excellent - we only had accommodation but everyone we spoke to, especially at reception was super nice and helpful. The ony slight problem I had was with the bar staff around the pool area - the guys who served me/us were great, but there was one girl who seemed to look through me when I was trying to order and seemed more interested in adjusting her sleeve to make her tattoos more visible (unprofessional look in my opinion) and doing inconsequential things rather than serving. She was also responsible for bringing the bill - not asked for - almost immediately after bringing the drinks. No explanation given, so seemed as if she wanted us to leave before we'd thought about any further drinks. Pool was nice. Smaller than we're used to but it was fine. Easy access and great to cool down in, Any aspiring Olympians might be better looking elsewhere, but nice depth, good temperature and great for a chilled half hour. Location is great. We know the area well and the fact that we can get the bus straight from BCN to the back of the hotel is very convenient. Thanks to everyone and we'll hopefully be back soon.

Great hotel located right in the heart of Malgrat and a short stroll into Santa Susanna. The hotel is immaculately clean including the communal areas and rooms. The breakfast was great with a superb selection. The staff are brilliant and friendly. We had a superior room overlooking the beach to the front which was nice. There are only a couple of small niggles to mention. The hotel overlooks the beach which was great but there is a road & railway line between the hotel and the beach. The trains are quiet and didn’t bother us however when you use the underpasses to get to the beach they stink of urine. That brings me to my next point. Upon arrival our first impression was oh no what have we done!! We arrived late and all the shop & restaurant fronts have metal shutters which are covered in graffiti. The area just looks run down, tired and in need of a good clean up. Please don’t let this put you off as it was a totally different vibe during the day and when everything was open it looked better. Santa Susanna is 10 minutes walk and a lot nicer and a bit classier. Overall though the hotel is great and an ideal base for exploring the Costa Brava which was beautiful especially Tossa de Mar.

Still at this hotel at moment..Lovely and clean everywhere. All staff very nice and very helpful..food good . is very safe as cameras on corridors and areas around the hotel..rooms good standard..Will definatley return..x

Great location close to the train station. Close to shops and lots of eateries .The beach was only a short walk away. Hotel was spotless, lovely staff who were helpful. Bright, modern and clean , great bedroom , beds made every day. Lots of toiletries provided.

Lovely clean hotel. We had a basic room although small perfectly adequate and housekeeping were excellent. Always plenty of hot water and surprisingly British tv. The food is very well presented and theres a huge choice. Cava at breakfast each day. Lots of seating around the hotel so no sun bed fighting. My only criticism is of the area. Although on the main strip it was disappointing to find no little cafes/bars just rows of bric brac shops and what looked like greasy take aways Turkish Indian etc. we've stayed at the other sumus and the surrounding area was far prettier especially in the town

We were really looking forward to our holiday here after reading the reviews but I don’t know if the 5* reviewers have ever travelled anywhere else. The food! Pork almost every day and always cheap cuts. Trotters, belly hock. Really fatty in casseroles etc We had chicken breast once in 11 days - either thighs or drumsticks one day. Chicken paella one day had strange ‘chicken’ sausages in. Even the waitress had a laugh when I asked about it. There were no themed nights or specials as I’ve always enjoyed in other all inclusive hotels. Breakfast was lovely though! Adults only! We were outnumbered by young (17,18 ish] people. The reception said they had never had so many. We were next door to 2 young men who spent most of the day on the balcony with at least 4 others drinking beer. Then went out when we were going to bed - 12 o’clock. The rules for All inclusive. We were given a band - usually enough but. When we wanted a drink we had to show our door card and even give our room number. I could have Pepsi zero but not Coke! There was nothing in the fridge - no welcome drink - worst AI ever. And last but by no means least SMOKING!! Smoking was allowed on balconies, just outside the bar area so we couldn’t sit outside, round the pool. Absolute opposite of our hotel last year. Big disappointment.

PLEASE READ THIS BEFORE BOOKING BASED ON THE GOOD REVIEWS. We paid around €270 per night for an all-inclusive stay, and our experience was nowhere near what the price, rating or description of this hotel led us to expect. The food was good, and the gentleman working at evening reception was genuinely wonderful and extremely helpful. Unfortunately, almost everything else was disappointing. Service was painfully slow. During the magic show, my partner ordered a cocktail from THREE different waiters and we waited 45 minutes. Throughout the stay, 20+ minutes for a cocktail was normal. Several staff members also struggled to understand very basic English requests. The “all-inclusive” system itself is bizarrely inconvenient. You wear an all-inclusive wristband, yet EVERY time you order something you still have to show your hotel card. Even at the pool, you need to carry this card around, including when you are wet. What exactly is the wristband for then — decoration? The most ridiculous issue was WATER. After 11 p.m. we could not get drinking water anywhere except from a paid vending machine. At an all-inclusive hotel. For €270 a night. On our last evening at around 10:40 p.m., my friend asked for four tiny 0.33 L bottles for his room and received them. I then asked for four for our room and was told there was a “one drink per person” rule. There were about 10 minutes until closing. Guys, IT’S WATER. Not champagne. Not premium cocktails. Water. What are guests supposed to do overnight? Thankfully, the evening receptionist helped us with water. Otherwise, apparently, we were expected to survive on our own saliva until breakfast. We also ordered a birthday cake for our friend and arranged delivery to our room at 11 p.m. Nobody brought it. At reception, the reaction was basically: “What cake?” After several calls they finally found it. We then asked for it on the terrace at midnight. The bartender sighed because he finished at 12, and the cake eventually arrived seven minutes late, without the candles lit, with an attitude that made us feel like we had asked for an enormous favour. The towel policy is another joke: €10 deposit, then €1 EVERY TIME you exchange your towel for a clean one. I have never seen this at an all-inclusive resort. One evening it was hailing and freezing. I asked for blankets for the girls and was sent to the bar, where the waitress could not understand the request and kept replying “¿Por qué?”. We do not expect perfect English in Spain, but basic communication should be possible in an international hotel. We booked two identical Standard Rooms for two couples. Ours was normal-sized; our friends’ room next door was TINY, like a completely different category. How can guests book and pay for the exact same category and receive dramatically different rooms? The evening entertainment was also bizarre. And despite the hotel being advertised as ADULTS ONLY, we saw children around the hotel, which we still do not understand. Th