Hotel Minahasa Reviews

Hotel is in strategic location, the environment is great but once you enter the room everything changes. Room is very dirty, all toilet area are yelowish, lots of stain in bathroom mirror, lots of ants and mosquitos. I tried to complaint to front desk but they said that the ants and mosquitos inside the room is normal at their open boutique hotel. The telephone at the room is not working so i have to use my mobile to contact reservation. Most of the staff has poor attitude, lots of school trainee that obviously NOT being train well by the staff but seems they just using them. For me the number one problem of this hotel is poor Team Member Attitude and Management Leadership and it is affecting the whole hotel operations especially CLEANLINESS. Cleaning the rooms is easy and not expensive all you need is team work, attention to details and daily monitoring. I dont hate the hotel and the team, this is just another form of love which is caring, I care so that i complained. Hope this message will reach the Management Team and Hotel Owner, because I believe Hotel Minahasa has great potential if you guys can manage it well.