This is the worst hotel experience I have ever had in my life. We booked a family room at Tripli Hotels Drilbu, Manali, for 3 days (23rd December 2025 to 26th December 2025) by speaking directly to the hotel staff, as we are a couple traveling with a young child. We clearly requested a room with 3 beds (1 double bed and 1 single bed). The manager shared photographs of the family room and, after taking an advance payment of ₹6,306, confirmed that the room was booked and that the remaining amount could be paid after check-in. However, when we reached Manali, we were shocked to learn that no family room had actually been booked. Instead, they had booked two separate double rooms and expected a family of three to stay in two different rooms. The front office manager then said that no family room was currently available and promised to arrange one the next day. On the second day, we were asked to shift from Room No. 117 to Room No. 120, with a promise that an extra single cot with a mattress would be provided. Before going out for sightseeing, we had to come back, repack all the luggage we had already unpacked on the first day, and shift rooms. This process took almost half a day, completely ruining our travel plans. Despite repeated assurances, the extra bed was never provided, neither on the second night nor on the third day. Additionally, we were forced to pay the full amount for all three days in advance, even though the promised facilities were not provided. Later, the staff claimed that we had “blocked two double rooms” and therefore charged us accordingly, even though we actually stayed in only one room throughout the stay. Apart from this major issue, the overall services and hospitality were extremely poor: 1. No room service at all 2. Drinking water bottles were not provided in the rooms 3. Tea bags, coffee sachets, milk powder, and sugar were not available — even after calling the front desk 4. Swiggy and Zomato delivery partners were not allowed inside the hotel 5. Very poor hospitality and unprofessional staff behavior 6. Breakfast quality was extremely bad, with no fruits or cereals 7. No suggestion or complaint register was available 8. No proper tax invoice/receipt was provided to customers 9. All transactions are in cash, and no GST bill is provided even after demanding for bill. Overall, the hotel management made false promises, provided misleading information at the time of booking, and showed no responsibility or concern for guests, especially families with children. The stay caused unnecessary stress, inconvenience, and financial loss. I strongly do not recommend this hotel, particularly for families. Please think twice before booking.
