I checked in very late that night, and my passport was not returned to me together with the room key. When I checked out the next day, I also forgot my passport. They didn't send the passport to the room, and no one mentioned the passport when I checked out. 2 hours after I left, I went to another hotel and found that my passport was gone. I hurried back to the front desk of the hotel and found that the passport was still there. . . Service awareness needs to be improved! I found that customers forgot to take their passports, but they didn’t care!
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