Guest User
June 18, 2024
Overall I think the hotel is great, but there are some ******* we had, but saying that I'll firstly say the staff, especially Becci at guest relations and Tanner, the manager, were beyond brilliant, they helped me with a dental emergency and I'll be eternally thankful for that. But regarding things I felt needed improving, firstly, the pool, it's a bit on the small side, and there's very limited space for loungers, it was busy in June it'll be crazy in July and August, they say they prevent guests reserving sunbeds but they don't. I've already mentioned the staff who bar one, the waiter in ocean at nighttime, were exceptional, I never once felt pressured to tip them, they were all polite and constantly smiling, they interacted with you and genuinely seemed interested in you and yours. I will say though some of the external contractors ie the spa staff, photographers, can be a bit pushy but that's often the case. The gym could do with an upgrade as the machines are too light and there's not enough in there for anyone beyond beginner level, also dumbbells only go up to 24kg which again is incredibly light. Also it's like a sauna, if there's aircon it was never on. Night time entertainment could do with some diversifying, if you don't like music, musicals, and singing your knackered, I'd increase the bingo, quizzes etc, more family content. And good luck even getting somewhere to sit to watch the entertainment at the club house lounge, as there's never seats and your surrounded by smokers even if you do manage to find some. Drinks were excellent and there's a great choice, my personal favourite, a mudslide followed by a shot of baby Guinness. I'm reliably informed the white wine is nice too. Food was excellent, lots of choice in the buffet, although I'd make ice cream available too. We didn't eat at either of the paid a la carte's but we tried the included one's our favourite being the Olive, closely followed by Safran, we weren't impressed by the Ocean restaurant, thought it was poor selection and service, we had to wait nearly an hour between courses and then when we were leaving the waiter chased after us trying to solicit a tip, the only time in the holiday this happened thankfully. If your stuck with the tui transfer please be advised it took 2.5 hours on the return journey, was around 1.5 hours arriving at the hotel, and it was hell on earth, and I dont say that lightly. People will say this isn't in the hotels control but I feel they should address it, the Sensatori at Fethiye has a separate transfer for its guests which works great and really makes you feel special.