ibis Manchester Centre Princess Street Reviews

Response from Property: Dear Guest,Many thanks for sharing those positive words following your recent stay.The Team and I are very pleased to know that your experience felt good value for money as you particularly found our central location ideal to explore Manchester and our Buffet Breakfast up to your taste. We are thrilled to know that you'd happily return and we are certainly looking forward to seeing you back soon.Regards,Frederic DumontGeneral Manager

Response from Property: Dear Guest, Thank you for taking the time to share your recent stay. We are deeply sorry to learn that your stay was unsatisfactory. This is mainly because you were unable to use our early check-in service. Please note that early check-in is subject to availability, is not mandatory, and requires an additional £10. We regret that due to the football match you mentioned, the hotel occupancy rate was unusually high, and we were unable to fulfill your early check-in request. We sincerely apologize if you were not satisfied with our facilities. We were very surprised to learn that there were no towels in your bathroom. We sincerely apologize for the oversight of our housekeeping staff. If you had informed us, we would have provided towels promptly. We have also relayed your feedback to the Housekeeping Manager, who will work with the team to handle this matter properly to prevent a similar situation from recurring. Thank you again for your valuable feedback, which is crucial for us to continuously improve our products and services. We sincerely hope you will visit us again in the future and give us a more pleasant stay, thus earning your higher rating. Sincerely, Frederic Dumont General Manager

Response from Property: Dear Mr./Ms. Jin Xing Shizhe: Thank you very much for taking the time to share your experience and photos from your recent stay. We are delighted to hear that you had a very pleasant stay overall. You appreciated our convenient city centre location for exploring Manchester and the ease of access to public transport; our facilities met your needs; the buffet breakfast was delicious and satisfying; and our team was warm and friendly. However, we are deeply disappointed with the cleanliness of the bathroom, particularly during your stay. Please rest assured that our housekeeping manager is aware of your feedback and will take steps to address these issues to prevent a recurrence. Thank you again for your valuable feedback, which will undoubtedly help us improve our service. We sincerely hope you will visit us again in the future for an even more enjoyable stay and look forward to your full-star review. Sincerely, Frederic Dumont General Manager

Response from Property: Dear Guest,Thank you very much for taking the time to write a review concerning your unplanned visit due to your flight cancellation.We are delighted to hear that your overall experience felt enjoyable and good value for money as a Bed & Breakfast package.We are pleased to know that you found our central location ideal, our Team incredibly helpful, our facilities convenient particularly our luggage storage and our room service option.We look forward to having you back as one of our guests during your future trips to Manchester.Regards,Frederic DumontGeneral Manager

Response from Property: Dear Guest,Many thanks for sharing some positive words following your recent stay.The Team and I are delighted to hear that you enjoyed your visit as you found our facilities clean & comfortable.We are also very pleased that our Buffet Breakfast particularly exceeded your expectations as you benefited for the discounted price by booking it in advance as well as its availability until midday during weekends.We look forward to having you back again as one of our guests during your future travels to Manchester.Regards,Frederic DumontGeneral Manager

Response from Property: Dear Guest, Thank you so much for your many compliments and perfect score review after your recent stay. We are delighted to know that your experience exceeded your expectations, that you found the room clean and tidy, better than your needs, and that our team was incredibly friendly. We are excited to hear that you would like to visit us again and look forward to your next stay in Manchester. Sincerely, Frederic Dumont General Manager

Response from Property: Değerli Misafirimiz,Son konaklamanızla ilgili düşüncelerinizi paylaşmak için zaman ayırdığınız için çok teşekkür ederiz.Ekibimizin güler yüzlü ve yardımsever, tesislerimizin temiz ve geniş olduğunu belirterek, genel deneyiminizden memnun kaldığınızı öğrenmekten çok mutluyuz.Erken giriş talebinizle ilgili hayal kırıklığınızı not aldık. Ne yazık ki, bu her zaman müsaitliğe bağlıdır ve küçük bir ek ücrete tabidir. Ancak, belirttiğiniz gibi, misafirler bagajlarını bizde bırakabilir ve standart giriş saati olan 15:00'ten sonra geri dönebilirler.Tüm değerli yorumlarınız için tekrar teşekkür ederiz ve gelecekte sizi daha da keyifli bir ziyaret için tekrar ağırlama fırsatımız olmasını ve bize mükemmel bir puan kazandırmayı umuyoruz.Saygılarımızla,Frederic DumontGeneral Manager

Response from Property: 尊敬的客人：感謝您告知我們您最近一次入住的感受。我們很高興您覺得我們的團隊非常樂於助人，但對於您遇到的浴室異味問題，我們深感抱歉。請放心，我們已將您的反饋轉達給客房主管，她將採取適當措施解決此問題，以防止類似情況再次發生。我們期待您下次光臨，我們將竭誠歡迎您再次入住，為您提供更加舒適、無異味的入住體驗。此致，Frederic DumontGeneral Manager

Response from Property: Dear Guest,Thank you for reviewing your latest stay; although we are disappointed to have only received an average score.While we are happy that your recent experience met your needs, we would welcome any additional feedback about any inconvenience you may have encountered as it will definitely greatly support our on-going efforts to improve the quality of our facilities and services.We look forward to hearing back from you and truly hope to have the opportunity to welcome you back as the Team and I will take all the necessary actions to reach your Perfect rating next time.Regards,Frederic DumontGeneral Manager

Response from Property: Dear Guest, Thank you so much for taking the time to write a review, most of which is positive. We are delighted to know you had a pleasant stay and that the hotel's facilities and excellent location met your needs. While we were pleased with the friendly service of the front desk team, we are deeply disappointed by the poor performance of the housekeeping staff. Please rest assured that we will pass your feedback on to the Housekeeping Supervisor, who will take appropriate measures to prevent such incidents from happening again. Nevertheless, we still hope you will visit us again, and we will continue to strive to improve our service to earn your perfect score. Sincerely, Frederic Dumont General Manager

Response from Property: Dear Angiele,Thank you for taking the time to share some positive comments following your recent stay.The Team and I are very happy to hear that you enjoyed your overall experience as your particularly found our central location convenient, our facilities spacious and our luggage room useful.We look forward to being part again of your next travels to Manchester, we'll happily welcome you back and do whatever we can to finally ear your perfect rating.Regards,Frederic DumontGeneral Manager

Response from Property: Dear Nang Kham Lay Hom,Many thanks for sharing your thoughts about your recent visit.We are happy to learn that your overall experience felt positive as you particularly appreciate our central location and our easy access to Manchester University and convenience to the public transports.We look forward to welcoming you back in the future for an even better experience and hope we'll receive a highest score next time.Regards,Frederic DumontGeneral Manager

Response from Property: Dear Guest,Thank you very much for taking the time to review your latest stay with mostly positive comments.Your Perfect score surely proves that you enjoyed your time with us as you found our facilities clean, our beds comfortable, our shower hot.We have noted your disappointment with the City Visitor Tax charged on arrival and your annoyance with the hotel cashless policy. Both measures have been in place for more than 2 years and we apologise for the inconvenience it caused.Despite those, we are please to know that you'd happily return and we look forward to having you back soon as one of our guests.Regards,Frederic DumontGeneral Manager

Response from Property: Dear JW80,Thank you very much for writing some comments following your recent stay.We are happy to know that your overall visit felt good value for money as you found our strategic central location convenient to explore Manchester, our Team friendly, our facilities up to your needs.We are sorry to hear about the sleep disturbance you experienced, caused by the outside noise. All our rooms are fitted with double glazed windows and complimentary ear plugs are also available at Reception. Sadly, those weren't sufficient to you on this occasion.Note that some of our accommodations are facing the back of our hotel and tend to be quieter but, as their availability is limited, we would suggest guests to ask for them prior to arrival so they can be pre-allocated in advance.We hope that we'll have the chance to welcoming you back in the future for a more peaceful time as we'll do everything we can to earn us your Perfect score.Regards,Frederic DumontGeneral Manager