Waterworld Hotel Cebu

This was my third stay, and unfortunately, I experienced a lot of unpleasant interactions. At check-in, I provided passports for all four family members. Later, after changing in the room, I went to request towels for the pool, only to be asked to show my passport again. I had to go back to the room to retrieve it and then return it to the room afterward. The next day, finding it too much hassle, I left my passport at the front desk to borrow towels and collected it when I returned them. Given that they had my room number, I'd already presented passports at check-in, and they had my address and phone number, is it really necessary to show my passport every single time just for towels? Since I used Grab for transportation, I frequently needed small change. On previous stays, the front desk would exchange large bills for small ones. This time, despite asking every time I needed to use Grab, they never once accommodated my request. With shops and restaurants on-site, I find it hard to believe they didn't have small change. Inconveniently located with no shops nearby, Grab is essential, so I really wish they'd offer the basic service of providing small change. Even the male staff member who brought toilet paper had a poor attitude. Even if I don't request room cleaning, I expect replacements for toilet paper, water, and bath towels to be left outside the room. I can only hope for improved service in the future. The female staff member who exchanged towels was kind, though.

For this price, the spaciousness was amazing! Our family of four stayed very comfortably. However, no matter how long we ran the shower, the water wouldn't get hot, which caused a huge panic for the whole family! (We had already stripped down and started showering with the kids.) We quickly got out, turned off the room's air conditioning, and warmed ourselves with a hairdryer while shivering... When we told the staff, they immediately came to the room and, with a simple press of a power button located under the sink, the hot water came on! We never imagined there'd be a switch there, so we couldn't resolve it during our shower and almost caught a cold. It was a good lesson learned: always check before stripping down. Haha.