Geraldine
March 11, 2024
How expensive the food & drinks were.
Had to ask for the heating being put on in the room .The room was cold.
Having to pay for the car-park daily is very bad But worse being asked to pay for the carpark on leaving ,I hadn't used the car park .Also being asked to pay for Continental breakfast that i hadnt had. The receptionist saying infront of other people in reception , that she'd got written down that id had tea & refused to pay for it. Obviously she had been misinformed, but it was no excuse for the rude way she spoke to me. The fact was it was my friend who ordered the tea ( she was under a different room number to me ) When the waitress informed us that we would be charged for breakfast we told her to cancel it, that we wasnt paying £18 for two cups of tea . The tea was never brought to the table.
Apart from the recepton staff on leaving , the rest of the staff were really nice & polite.
I doubt i would stay in a Macdonald hotel again.