We are checking out l today, we were told there is no one at reception past 6pm and we are 2 girls travelling alone, we were not informed of this until Wednesday via message from the property, after we could cancel without a fee. Turns out there are no staff whatsoever in the building past 6pm, no porters, no security. Upon arriving they had a list of envelopes on the desk with all late check in full names on it. Went up to our room and the door was opened & left unlocked for anyone to access the room. Balcony does not lock and is on the first floor which could easily be climbed into. They took no passport or identification upon arrival, they took no details whatsoever I went down to a lady who was sitting at the reception to voice my concerns and was told “I’m not here, don’t talk to me I’m not here, talk to me tomorrow” when I said I had concerns for safety. When I tried to push my concerns she said “I’m not here, I want to go home” and refused to speak to us. She finally said 9am she will be at reception and I would find her there. This morning I have been downstairs to the reception multiple times and she is nowhere to be found. Hotel is in a little back street with no staff and the main door wide open to the public. This hotel is so unsafe, I have tried to contact reception but they don’t seem to work here. I have had no choice but to book another hotel with at least guaranteed overnight staff and a door that locks. This has ruined the start of our trip. I will not be returning here and I am shocked at how rude the staff were when I mentioned a safety concern. 2 small towels left in a room for 2 people No extra pillows and if you wanted one there’s no staff in the building anyways.
