Novotel Marrakech Hivernage

Bad hotel, it's so old l, everything is broken inside the toilet. and the A/C is so hot so i couldn't sleep.

The rooms were not upto the mark of a 4 star hotel, and the cleaniness of the rooms was also not that good.

Its upholstery were quite old and air conditioning is problematic. We got the room changed due to poor performance of air conditioning but the other room was also have by and large same problem.

The hotel’s location is excellent as it is walking distance to most of the tourist attractions in Marrakech. Has a huge swimming pool where you can enjoy and relax. However, service is very very poor. On the night that I arrived I requested a slippers by calling the reception, as there were no slippers in the room, but none came. Again the next day I requested again at the front desk and the staff promised to send it to my room, but nothing came. Once again on the 3rd day, I requested the same, as usual nothing came. Three different personnel at the front desk promised to send the slippers to my room but never keep their promise. So much bad service. Another issue with the hotel is the aircon system, it was not functioning during my stay. Only fan is working and it was hot inside the room. And I complained at the front desk and the staff said that the airconditiong were disabled as it still winter or spring season. I tried to open the window and door to the balcony to let cold air inside but unfortunately the road noise was terrible, so I have to close it. Had a really bad experience with Novotel Marrakech.

Was decent location , could do with better amenities for example had to ask to get new towels , and gave old towels , staff very nice they tried best to help . Good wifi. All in all pleasant stay