The staff were welcoming, smiling, helpful, and attentive to the customer. The hotel was clean, from the lobby and restaurant to the guest rooms.
Thank you all, and keep up the good work!
Just a quick note to review the morning breakfast staff who clear the tables: they should ask guests at the table if they can clear their plates, as taking food directly from the table isn't ideal.
Thank you to the ladies who prepare the msems and fresh eggs! 👏
The spa needs some work with the staff. They should take their time and, above all, allow guests to truly enjoy this relaxing experience. Instead of a complete relaxation, it's a rushed affair. There's no room to unwind and recharge with tea and pastries, for example. The linoleum mat in the hammam is unhygienic.
The room for manicures or blow-dries is like a closet or a small storage room. That's the bare minimum.
We appreciated the 10% discount on the spa.
The Ritzi Hotel restaurant has a lovely interior ambiance, and the food is good. The only downside is that guests can smoke inside. For us, who don't smoke, eating and then leaving the restaurant smelling of cigarettes is unpleasant.
We recommend the hotel, which is very well located. The reception staff, the security guards at the entrance, and the parking are all excellent, even the cleaning ladies are smiling and polite.
We will definitely return.
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