Sofitel Marseille Vieux-Port

View from roof top is very good

Everything was great, the service, the staff and the location is great.

Staff was very warm and knowledgeable regarding day trips and very helpful on accommodating.

Customer satisfaction is, first of all, meeting expectations. I set CXI =0 for this hotel. I certainly did not expect that the hotel: 1. Steals money, 2. Does not respond to customer emails. In more detail. Upon leaving the hotel, I made a full payment for all hotel services in cash, and a check out form was printed out. Despite this, for some of the services, I withheld money once more from the deposit, which was not fully refunded. Three letters were written to the hotel, including an appeal to the General Manager of Vincent Gaymard. There was no response from the hotel to any of them.

I had a wonderful stay. The room was spotless, modern, and very comfortable, with everything I needed for a relaxing rest. The staff were warm, professional, and always willing to help, making the entire experience smooth from check-in to check-out. The location was very convenient, and the overall atmosphere was peaceful despite being busy. I would definitely stay here again and highly recommend it to anyone looking for a comfortable and hassle-free experience.

The hotel is well positioned in Marseille with amazing views over the city, especially from the rooftop bar. The staff were very helpful and friendly and the hotel room well equipped and a very comfortable bed. Parking the car securely was simple with the expert help of the concierge.

Great hotel at a nice location. It is always a 15 mins walk to the city center. Parking was ok, though 32 euro a night which is at the higher end. Breakfast was 33 euro for a person, it was good but it didn’t worth its high price. We went for a brunch the other morning and it was perfect - the place is right next to the opera, amazing vibe. It is called Deïa Coffee & Kitchen. It is good service overall, thanks for having us.