Novotel Marseille Est Porte d'Aubagne

We stayed there for one night as a family (2 adults and 2 children). Pleasant room, comfortable bedding, bathroom with bathtub and separate toilet. We reported a problem with the bathtub drain, which was repaired very quickly. No noise disturbance. However, the room cleaning remains unsatisfactory (lots of dust behind the sofa and in the corners).

Many of the amenities advertised in the ad were missing: no free water, no baby crib, no air conditioning... The pool wasn't advertised as closed, a superior room had a coffee machine without capsules... The hotel is old and needs renovation. It's a shame; the hotel has potential, but it currently doesn't meet the expected standards. Fortunately, the reservation was made through a platform (Trip.com) that was able to compensate for this complicated stay. I don't recommend it, especially for families.

It is said that the reservation includes lunch or dinner, but I am really disappointed with the ingredients. Other facilities and rooms are ok.

Very friendly staff. The hotel restaurant has a good buffet breakfast and good cuisine for lunch and dinner.