New Hotel of Marseille Reviews

They room was good. Guy at the reception was very fine but the service in the bar and around the pool was awful. Waiter was grumpy, barkeeper was unfriendly and forgot to bring the drinks, basically also never came around which was bad too, the hotel could make a lot of more money if the waiter would actually go to the pool or anyway more often around

Super hotel, nice staff, calm room, excellent breakfast

Worth the price, fancy hotel close to city center. Breakfast is awesome

Nice experience

Second stay at this fabulous hotel and just as happy as the first time! The hotel is very well located: about a 20-minute walk from the old port and a 5-minute walk from Catalans Beach! The pool and jacuzzi offer the perfect place to relax after a great visit to this magnificent city. The staff is fantastic. The breakfast is very good and the rooms are spotless. I have absolutely no complaints; I'll be back as often as possible. Thank you!

Friendly staff, nice room and bathroom, and the pool was also nice. The only downside is that you are bothered by the traffic all night long. The air conditioning couldn't cool down because the central system hadn't been turned on yet, and as a result, the room got too warm, meaning the window really had to be opened. Due to the noise outside, this wasn't possible, unless you don't want to sleep. Despite the good experience here, this is definitely a downside for us.

Great place! I really liked it, I recommend it! Breakfasts are very good!

Overall, it was pretty good. We arrived at the hotel early and our room was already prepared, allowing us to check in ahead of time, which is excellent service by European standards. Although the hotel is located in the port of Marseille, it's a bit out of the way; it takes about five minutes to walk to the Old Port area. The parking lot is next door, but there's no direct elevator, which is slightly inconvenient if you're carrying luggage.

The location is very good, with beaches, restaurants, supermarkets nearby, convenient parking, and high cost performance

Friendly reception, very nice room with large terrace and view of the old port of Marseille

Top hotel, service, location, quality of breakfast, cosmetics, welcome, decor. Everything very good.

I must say that this stay experience was extremely disappointing, far from meeting my expectations. The attitude of the reception staff was absolutely unacceptable, and the hygienic conditions of the room were appalling. As soon as I arrived, I noticed that the bed in the first room was covered in small hairs. Hoping to resolve the issue by changing rooms, I went to reception to express my displeasure. Unfortunately, even after being assigned a new room, the problem persisted: there were still hairs on the bed. When I contacted the front desk again, their response was unacceptable. The staff dared to say: "It's normal, hairs may fall out when changing the sheets." We no longer have any other rooms available, it is not possible to change them again, unless you change hotels yourself. » I attempted to resolve the issue and even requested a refund for the second night, but my request was denied. The service attitude was extremely rude, with no consideration for customers' feelings and needs. I am deeply dissatisfied and disappointed, and I strongly advise other travelers to exercise caution when choosing their accommodation, to avoid having such an unpleasant experience.

Not far from the port. The hygiene is OK. The food in the hotel is OK. There is a bus stop at the door.

Clean hotel, breakfast needs to be improved in terms of quantity and variety. Small pool.