Citadines Connect Sydney Airport Reviews

Response from Property: Dear Claire1118,Thank you for taking the time to share your feedback following your stay with us.We are delighted to hear that you enjoyed the restaurant recommendation from our team and that the beautiful views enhanced your experience. It is also wonderful to know that you found your room comfortable during your stay.At the same time, we sincerely apologize for the inconvenience caused by the presence of flies in your room. We understand how this could affect your comfort, and we will share your comments with our housekeeping and maintenance teams for further investigation and preventive action. We also appreciate your feedback regarding the shower head. Your comments have been noted and will be reviewed as part of our ongoing efforts to improve our facilities.Thank you once again for your valuable feedback. We hope to welcome you back to Citadines Connect Sydney Airport and provide you with an even more enjoyable stay in the future.Warm regards,ArisAssistant Guest Service ManagerCitadines Connect Sydney Airport

Response from Property: Dear KannikaWF,Thank you for your wonderful review and for choosing to stay with us again. We are delighted to hear that our convenient location, spacious and clean rooms, comfortable beds, and excellent service continue to make us your favourite hotel. It is especially rewarding to know that you enjoyed the easy access to both the airport and the city, as well as the variety of nearby dining options.We truly appreciate your kind words and look forward to welcoming you back to Citadines Connect Sydney Airport for another enjoyable stay in the near future.Warm regards,Aris Assistant Guest Service ManagerCitadines Connect Sydney Airport

Response from Property: Dear guest,Thank you for your wonderful review. We are delighted to hear that you enjoyed our convenient location, the unique views of the airport, and the panoramic outlook from our Penthouse reception level. It's also fantastic to know that you found your room clean, comfortable, and well-equipped.We truly appreciate your kind words about our team, especially our Chinese-speaking staff. Providing warm and attentive service is something we take great pride in, and your recognition means a great deal to us.We look forward to welcoming you back to Citadines Connect Sydney Airport on your next visit.Warm regards,ArisAssistant Guest Service ManagerCitadines Connect Sydney Airport

Response from Property: Dear Guest,Thank you for your wonderful review. We are delighted to hear that you found your room clean and comfortable and enjoyed the unique experience of our rooftop reception area with its views overlooking Sydney Airport.We appreciate your kind feedback and are pleased that our facilities and location contributed to an enjoyable stay. We look forward to welcoming you back to Citadines Connect Sydney Airport in the future.Warm regards,ArisAssistant Guest Service ManagerCitadines Connect Sydney Airport

Response from Property: Dear Guest,Thank you for sharing your feedback.We're delighted to hear that you found our location convenient and ideal for your travel needs. Being close to the airport and providing easy access for departures is something many of our guests appreciate, especially for short stays and stopovers.We truly appreciate your kind comments and are pleased that we could make your journey more convenient. We look forward to welcoming you back to Citadines Connect Sydney Airport on your next visit.Warm regards,Citadines Connect Sydney Airport

Response from Property: Dear Guest,Thank you for sharing your lovely feedback. We are delighted to hear that you had a pleasant stay and that our team provided you with friendly service, even during your late arrival. We are also pleased that you found your room clean and comfortable. Your kind words will be shared with our team as encouragement to continue delivering great service to our guests.We look forward to welcoming you back to Citadines Connect Sydney Airport in the future.Kind regards,ChristianNight ManagerCitadines Connect Sydney Airport

Response from Property: Dear Guest,Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed your stay and found our convenient location ideal for your travel plans.It’s especially pleasing to know that you found your room clean, quiet, and comfortable, and that our soundproofing helped ensure a restful stay. We’re also grateful for your kind words about our friendly and efficient team, who work hard to make every guest’s check-in and check-out experience as smooth as possible.We’re thrilled that you found our facilities comprehensive and our hotel to be great value for money. Your recommendation and intention to stay with us again are the highest compliments we could receive.Thank you for choosing Citadines Connect Sydney Airport. We look forward to welcoming you back on your next visit to Sydney.Kind regards,KaranAssistant Guest Service ManagerCitadines Connect Sydney Airport ✈️

Response from Property: Dear guest,Thank you for sharing your feedback about your stay at Citadines Connect Sydney Airport.We’re sorry to hear that the air conditioning noise affected your comfort during your stay. We’re also glad the hotel’s proximity to the domestic terminal was convenient for your travel needs. We appreciate you taking the time to provide this feedback and hope to have the opportunity to provide a more comfortable experience on a future visit.Warm regards,ArisAssistant Guest Service Manager

Response from Property: Dear Guest,Thank you for your wonderful feedback and for choosing to stay with us again. We’re delighted to hear that you consider us a great value-for-money option when travelling through Sydney Airport.It’s especially rewarding to know that you have stayed with us on multiple occasions and that you found our facilities well-equipped and your stay comfortable each time. Your continued support means a great deal to our team.We truly appreciate your kind comments and look forward to welcoming you back on your next trip through Sydney.Kind regards,KaranAssistant Guest Service ManagerCitadines Connect Sydney Airport ✈️

Response from Property: Dear Haruka,Thank you for sharing your feedback. We are very sorry to hear about your experience during your stay and regret that it did not meet your expectations.Following a report made around midnight regarding the condition of the bedsheet, our team immediately attempted to resolve the matter and offered multiple room change options to ensure your comfort. After some time, a room change was accepted and arranged. We sincerely regret that the situation caused you frustration and that the interaction did not feel as smooth as it should have been.We also apologise if any part of our communication during the process did not meet your expectations. Please be assured that we take all guest concerns seriously, and your comments have been shared with our housekeeping teams for review and improvement.We appreciate your feedback as it helps us improve our service standards, and we hope we may have the opportunity to provide you with a better experience in the future.Warm regards,ArisAssistant Guest Service ManagerCitadines Connect Sydney Airport

Response from Property: Dear Jinnie,Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed our modern facilities, convenient location near the Domestic Airport, and the views from our top-floor reception and cafe. It's wonderful to know that our friendly team and the convenience of our 24-hour self-service store helped make your stay comfortable, especially before an early morning flight.We truly appreciate your kind feedback and are pleased that you would choose to stay with us again. We look forward to welcoming you back on your next visit.Warm regards,ArisAssistant Guest Service Manager

Response from Property: Dear sy8888, thank you for your feedback! We are glad you found our room clean and were happy overall with your stay and we apprecite the constructive comments regarding the room size and check in time, we will discuss these points with our team and view where we can improve in the future. Wishing you the very best and hope to see you again soon!Warm regards,BenjaminCitadines Connect Sydney Airport.

Response from Property: Dear Rachoo, thank you for your kind review, we are glad you enjoyed your time with us as you were a loveley guest to host! Though we sincerely apologise for the experience you had with the shower head and the shower door. We hope we can welcome you back in the not too distant future. Warm regards,BenjaminCitadines Connect Sydney Airport.