Citadines Connect Sydney Airport

Citadines Connect Sydney Airport Reviews

Citadines Connect Sydney Airport

121 Baxter Rd, Mascot, New South Wales, 2020, AustraliaView Hotel Details
Citadines Connect Sydney Airport
Citadines Connect Sydney AirportCitadines Connect Sydney AirportCitadines Connect Sydney Airport
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Citadines Connect Sydney Airport Guest Reviews

4.4/5
Very Good
211 review
Verified reviews
Location4.5
Amenities4.4
Service4.3
Cleanliness4.5
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All reviews(211)
Positive reviews(202)
Reviews with photos/video(43)
Convenient location(54)
Close to airport(43)
Easy to get around(42)
Awesome rooms(36)
Offers pick-up/drop-offs(13)
Loved the view(10)
Comfortable bed(7)
Quiet & comfortable(6)
Negative reviews(9)
MHLEEMEL
First Class Room
Stayed in Nov 2024
Family
35 review
4.5/5
Great
Posted on Nov 25, 2024
Hotel is in a good location and generally clean. The only issue is that they forget to do housekeeping for two night.
Response from Property: Dear Guest,Thank you for your feedback. We’re glad to hear that you enjoyed our location and found the hotel generally clean. However, we sincerely apologize for the oversight with housekeeping during your stay. This is certainly not the standard we strive for, and we will address this with our team to ensure it doesn’t happen again. We appreciate you bringing this to our attention and hope to welcome you again soon.Kind Regards,KaranGuest Services Officer
RovieH
Premium Economy Room
Stayed in Oct 2024
Couples
5 review
4.0/5
Very Good
Posted on Oct 22, 2024
Nice average hotel close to airport. Can see some of the plane from our room (3rd floor) gave us an extra 30 minutes as late check out. Unfortunately has to pay $30 per night for parking so keep that in mind. Some hotel has free parking if you checked in. 15 mins walkin to the train station too.
Response from Property: Dear Guest,Thank you for your detailed feedback! We’re glad to hear you found our hotel nice and convenient, especially with the views of the planes and the late check-out. We appreciate your note about the parking fee and will keep it in mind for future guests. We hope to welcome you back soon for another pleasant stay!Sincerely,KaranGuest Service Officer
Guest User
Premium Economy Room
Stayed in Nov 2024
Solo travelers
16 review
4.2/5
Very Good
Posted on Nov 25, 2024
It's a great place to stay if you have an early morning flight and the interior of the hotel is funky, modern, spacious and colourful. The customer service from the hospitability staff can be better as the young male staff seemed more preoccupied with his tasks than providing great customer service. There needs to be vegan gluten free meals available as there were nothing for vegans except for plain pringles and Smith's originals. The toilet button should be positioned higher instead of closing down the toilet lid in order to find the flush button and the shower sewer needs to be more wider as the water was overflowing onto the bathroom floor. I booked a shuttle bus to domestic airport early in the morning for my flight and it would be great if this service was offered in the evening at Mascot station for those getting to the airport for an early morning flight with heavy luggages. Other than that, comfortable bed and bedroom and immersive reception and cafe area.
Response from Property: Dear Guest,Thank you for your thoughtful feedback. We’re glad to hear that you enjoyed the hotel’s modern, spacious, and colorful interior, as well as the comfort of the bed and the reception and cafe areas. We also appreciate your comments regarding customer service, vegan and gluten-free meal options, and the bathroom facilities. We’ll be sure to address these points with our team to improve future guest experiences. Your suggestion for evening shuttle service is also valuable, and we will look into this for the convenience of our guests. We hope to welcome you again soon!Kind Regards,KaranGuest Services Officer
GorGor
Premium Economy Room
Stayed in May 2024
Business travelers
6 review
3.7/5
Posted on May 6, 2024
The hotel is under Accor Hotel Group, Behind it is Quest hotel of the same group. Both are convenient for travellers flying in the early morning. I could see the aircrafts landing and taking off in front of window. Room is small but cozy. Bed is comfy and has an impressive bathroom. The front desk staff offered me a wake up call at 4.am for a shuttle bus leaving at 5am to international departure hall. Finally no call happened, I was dissatisfied with this. Fortunately I set one wake up call at 4:20am on my iPhone .
Response from Property: Dear Guest,Thank you for your detailed feedback! We're glad to hear you found our hotel cozy and enjoyed the view of the aircraft. However, we sincerely apologize for the missed wake-up call; this is not the standard of service we aim to provide. We appreciate your understanding in setting your own alarm and will address this issue with our team to prevent it from happening in the future. We hope to welcome you back for a better experience!Best regards,KaranGuest Service Officer
Carrie Maione
Premium Economy Room
Stayed in Apr 2024
Couples
18 review
3.5/5
Posted on Apr 8, 2024
We took a night flight from Tasmania to the hotel and walked for about 15 minutes at T2. The hotel front desk is on the 7th floor and the customer service staff are very friendly. It takes 20 minutes from the hotel to the train station to reach the city.
Response from Property: Dear Guest,Thank you for sharing your experience! We're glad to hear you had a pleasant walk from T2 and found our front desk staff friendly. It’s great that you enjoyed the convenience of our location and the ease of reaching the city by train. We hope to welcome you back soon for another enjoyable stay!Best regards,KaranGuest Service Officer
HSIAO TIAN
Premium Economy Room
Stayed in Sep 2024
Business travelers
434 review
5.0/5
Outstanding
Posted on Sep 15, 2024
Location: The hotel’s location is excellent, conveniently situated near [major attractions, restaurants, or business centers]. It made exploring the city quite easy. Cleanliness: The cleanliness of the hotel was pleasant. Both the room and common areas were well-maintained, contributing to a comfortable stay. Comfort: Overall, the comfort of the hotel was also pleasant. The room was well-furnished, and I found the bed and furnishings to be satisfactory.
Response from Property: Dear Guest,Thank you for your detailed feedback! We’re delighted to hear that you found our location excellent for exploring the city and that you appreciated the cleanliness of both your room and the common areas. It’s great to know that you found the comfort of the hotel satisfactory, with well-furnished accommodations. We look forward to welcoming you back for another enjoyable stay!Best regards,KaranGuest Service Officer
DebP
Premium Economy Room
Stayed in Aug 2024
Solo travelers
1 review
4.5/5
Great
Posted on Sep 11, 2024
The experience is really great staying in the hotel. Location is good but little walk from bus and train station. The staffs are excellent and very prompt service and response to any room request.
Response from Property: Dear Guest,Thank you for your wonderful feedback! We’re thrilled to hear that you had a great experience during your stay and appreciated our location, even with a little walk to the bus and train stations. It’s fantastic to know that our staff provided excellent and prompt service. We look forward to welcoming you back for another enjoyable visit!Best regards,KaranGuest Service Officer
MTse1070
Economy Room
Stayed in Aug 2024
Solo travelers
21 review
4.0/5
Very Good
Posted on Sep 16, 2024
Was on my way to Jakarta, took a flight and booked the hotel on the day of travel. Location is ok, close to Mascot, 10-15 walks to the Main Street for Asian foods. Hotel is very basic in terms of amenities, would only recommend if you need for transiting for a flight.
Response from Property: Dear Guest,Thank you for your feedback! We’re glad our location was convenient for your travels and that you found it easy to access nearby Asian food options. We appreciate your comments about the amenities and understand your perspective for transit stays. We hope to welcome you back if your travels bring you this way again!Best regards,KaranGuest Service Officer
RATTEP
Premium Economy Room
Stayed in Apr 2024
Couples
2 review
4.5/5
Great
Posted on May 13, 2024
Everything is good. Roomis clean. Location is near airport T2
Response from Property: Dear Guest,Thank you for your feedback! We’re glad to hear that everything was good during your stay, that your room was clean, and that you appreciated our location near T2. We hope to welcome you back soon!Best regards,KaranGuest Service Officer
Jac
Premium Economy Room
Stayed in Feb 2024
Solo travelers
11 review
4.5/5
Great
Posted on Feb 13, 2024
Decent location. Reception was located at the top of the building which I found a bit strange. They gave me a key card that didn’t work but resolved the issue quickly and gave me a free drink voucher.
Response from Property: Dear Guest,Thank you for sharing your experience! We're glad you found our location decent and appreciate your understanding regarding the reception being on the top floor. We're also happy to hear that our team resolved the key card issue quickly and provided a complimentary drink voucher. We hope to welcome you back for an even smoother stay!Best regards,KaranGuest Service Officer
Guest User
Premium Economy Room
Stayed in Nov 2023
Business travelers
35 review
4.5/5
Great
Posted on Dec 3, 2023
Room is small but suitable. Walk from domestic terminal to hotel is acceptable, from international must be shuttle bus or Uber! Simply breakfast with coffee and bread.
Response from Property: Hi,Thank you for your feedback. We trust you enjoyed your stay at the hotel and look forward to welcoming you back in the near future.Kind Regards,Amit SuriGuest Services Team
AbdulMateen
Economy Room
Stayed in Jul 2024
Solo travelers
3 review
3.7/5
Posted on Sep 22, 2024
One of my fav hotels in Sydney. Love the views and athletics in the bathroom.
Response from Property: Dear Guest,Thank you for your wonderful feedback! We’re delighted to hear that our hotel is one of your favorites in Sydney and that you love the views and the bathroom amenities. Your appreciation means a lot to us. We look forward to welcoming you back for another great stay!Best regards,KaranGuest Service Officer
Guest User
Premium Economy Room
Stayed in May 2024
Travel with friends
5 review
4.2/5
Very Good
Posted on May 6, 2024
The place is convenient but needs a bit of a walk to Mascot station or Domestic Airport. No housekeeping came in after each night so that’s just something to note when you’re staying. Overall a great stay.
Response from Property: Dear Guest,Thank you for your feedback! We’re glad to hear you found our location convenient, even with a bit of walking to Mascot station or the Domestic Airport. We apologize for the oversight with housekeeping and appreciate you bringing it to our attention. Overall, we’re pleased that you had a great stay, and we hope to welcome you back soon!Best regards,KaranGuest Service Officer
CCAT
Economy Room
Stayed in Oct 2024
Solo travelers
12 review
3.0/5
Posted on Oct 23, 2024
Location good but the room so small , services is ok
Response from Property: Dear Guest,Thank you for your feedback regarding your recent stay. We’re pleased to hear that you liked the location. We apologize that the room size didn’t meet your expectations and appreciate your input on our services. Your comments are valuable as we strive to improve. We hope to welcome you back for a more enjoyable experience.Sincerely,KaranGuest Service Officer
Guest User
Premium Economy Room
Stayed in Apr 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Apr 15, 2024
I like the place and the staff were generally helpful. We saw cockroaches. That’s the only down point. The view to watch planes taking off it’s really nice
Response from Property: Dear Guest,Thank you for your feedback! We’re glad to hear you enjoyed the location and found our staff generally helpful. However, we sincerely apologize for the issue with cockroaches and will address this with our maintenance team immediately. We're pleased that you enjoyed the lovely view of the planes taking off. We appreciate your comments and hope to welcome you back for an improved experience!Best regards,KaranGuest Service Officer