Citadines Connect Sydney Airport

Citadines Connect Sydney Airport Reviews

Citadines Connect Sydney Airport

121 Baxter Rd, Mascot, New South Wales, 2020, AustraliaView Hotel Details
Citadines Connect Sydney Airport
Citadines Connect Sydney AirportCitadines Connect Sydney AirportCitadines Connect Sydney Airport
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Guest Reviews of Citadines Connect Sydney Airport

8.7/10
Very Good
383 review
Verified reviews
Location8.8
Amenities8.6
Service8.7
Cleanliness8.8
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All reviews(383)
Positive reviews(366)
Reviews with photos/video(99)
Convenient location(83)
Close to airport(77)
Easy to get around(69)
Offers pick-up/drop-offs(17)
Loved the view(15)
Friendly front desk staff(9)
Well designed(7)
Awesome gym(4)
Negative reviews(17)
Pppmmmmm
Economy Room
Stayed in Aug 2025
Solo traveler
4 review
9.0/10
Great
Posted on Sep 16, 2025
Very close to the airport, clean , a bit far from the train station but in total everything was good 🤙🏻🌝
Response from Property: Dear Guest,Thank you for choosing to stay with us and for sharing your feedback. We’re pleased to hear you enjoyed our convenient location near the airport and found everything to your satisfaction.We look forward to welcoming you back on your next visit!Warm regards,KaranGuest Service OfficerCitadines Connect Sydney Airport
Guest User
Premium Economy Room
Stayed in Jul 2025
Solo traveler
7 review
8.5/10
Very Good
Posted on Aug 31, 2025
15 min walks to the airport, but have public bus station nearby. Check-in at the top floor. Cocktail bar available which nice drink out of expectation. The bedding is clean but can do better for the shower room part.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the convenience of our location, the nearby public transport options, and the surprise of a great cocktail at our rooftop bar. It’s also wonderful to know the cleanliness of our bedding met your expectations.We appreciate your comments regarding the shower room and will share this with our housekeeping team to ensure improvements are made. Your insights are truly valued, and we hope to welcome you back again soon for an even better stay.Warm regards,Karan | Guest Service OfficerCitadines Connect Sydney Airport, Sydney
Anonymous User
Economy Room
Stayed in Jul 2025
Couple
20 review
10/10
Outstanding
Posted on Aug 27, 2025
Back here again for one night stay as we are flying off to Melb the next day. Always a great place for short stay👍🏽
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We’re so pleased to welcome you back and delighted to hear that you continue to enjoy your stays with us.It’s great to know we remain your go-to choice for a short stay before flying—your kind words and ongoing support mean a lot to us.We look forward to welcoming you back again soon.Warm regards,Karan | Guest Service OfficerCitadines Connect Sydney Airport, Sydney
M39584****
Premium Economy Room
Stayed in Jul 2025
Solo traveler
16 review
10/10
Outstanding
Posted on Aug 16, 2025
Excellent! It's very close to Terminal 2, only a 15-20 minute walk, making it incredibly convenient. Terminal 1 is quite a bit further away, though. The place was spotlessly clean, and I'd highly recommend it for travelers arriving late. Plus, the young man who checked me in that evening was very handsome!
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Response from Property: Dear guest, thank you very much for your positive review of our hotel. We are pleased to know that you were satisfied with the hotel's location, cleanliness, and overall experience. We are also delighted that you enjoyed the service provided by our front desk staff. Your recommendation means a lot to us, and we look forward to serving you again in the near future. Best regards, Nilesh | Guest Services Specialist, Citadines Connect Sydney Airport, Sydney
Guest User
Economy Room
Stayed in Jun 2025
Couple
1 review
9.5/10
Amazing
Posted on Jul 27, 2025
Citadines is perfectly located next to the domestic terminal. Service is top tier and facilities are well appointed, clean and comfortable. Highly recommend.
Response from Property: Dear Guest,Thank you so much for your wonderful feedback! We’re thrilled to hear that our location next to the domestic terminal made your stay convenient, and that you found the service top tier. We also appreciate your kind words about the cleanliness and comfort of our facilities.Your recommendation means a lot to us, and we look forward to welcoming you back for another excellent stay!Warm regards,KaranGuest Service OfficerCitadines Connect Sydney Airport
Guest User
Economy Room
Stayed in Jul 2025
Solo traveler
1 review
8.5/10
Very Good
Posted on Aug 11, 2025
The hotel is very close to the domestic airport(10 mins walk).  Rooms are well lighted.
Response from Property: Dear Guest,Thank you for your kind feedback about your recent stay at Citadines Connect Sydney Airport. We are delighted to hear you enjoyed our convenient location near the domestic airport and our bright, well-lit rooms. We look forward to welcoming you back for another pleasant stay.Warm regards,Nilesh | Guest Service OfficerCitadines Connect Sydney Airport, Sydney
Guest User
Premium Economy Room
Stayed in Jun 2025
Solo traveler
8 review
9.0/10
Great
Posted on Jul 28, 2025
Excellent value for money. They provide an airport shuttle service at $15 per person, which is ideal for solo travelers or anyone with a lot of baggage. For larger groups, Uber is a convenient alternative. There's a gym, but I didn't really use it – I had the whole place to myself!
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Response from Property: 尊敬的客人,感謝您的反饋與好評!很高興您對我們的接送服務、價格及整體住宿體驗感到滿意。我們也很高興為獨自出行或攜帶行李較多的客人提供便利。如果您再次光臨,我們也歡迎您繼續使用我們的健身房,享受更多私密與舒適的空間。誠摯問候,Nilesh | Guest Service OfficerCitadines Connect Sydney Airport, Sydney
Guest User
Economy Room
Stayed in Jun 2025
Family
12 review
8.0/10
Very Good
Posted on Jul 9, 2025
It’s about 15mins walk from Sydney domestic airport, which is also the reason I booked this hotel to catch an early flight the next morning. McDonald’s, KFC are nearby in 10 mins walk. Generally no problem and recommended.
Response from Property: Dear Guest,Thank you for your kind recommendation and for sharing your experience with us. We're glad to hear that our convenient location near Sydney Domestic Airport suited your travel plans and made catching your early flight easier. It's also great to know you found nearby dining options within walking distance.We truly appreciate your support and are pleased to hear everything went smoothly during your stay. We look forward to welcoming you back again soon.Warm regards,Karan | Guest Service OfficerCitadines Connect Sydney Airport, Sydney
Guest User
Premium Economy Room
Stayed in May 2025
Couple
2 review
6.0/10
Posted on Jul 1, 2025
The room was comfortable but quite dirty. There was a nail on the side and hairs in multiple places. There were a few small flies in the bathroom too. We dropped our luggage off in the morning prior to check-in later that day, when we came back to the hotel our bags were still outside the reception unsupervised. Luckily all of our valuables were still in the bag but we were concerned about the security of our luggage left out especially when there is a locked luggage room around the corner. The bed was comfortable but the towels weren’t very nice.
Response from Property: Dear Joseph,Thank you for taking the time to share your feedback. We’re truly sorry to hear about the cleanliness and luggage security issues you experienced during your stay. This is certainly not the standard we strive to uphold, and we understand your concerns. Please rest assured your comments have been shared with our housekeeping and front office teams for immediate review and improvement. We're glad to know the bed was comfortable, though we regret the towels did not meet your expectations. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.Warm regards,Guest Service OfficerCitadines Connect Sydney Airport, Sydney
M510743****
Premium Economy Room
Stayed in May 2025
Business traveler
5 review
10/10
Outstanding
Posted on Jun 21, 2025
Rave reviews! This hotel instantly transforms any trip into a truly captivating experience ✨ “The moment I stepped in, I felt completely at ease! The room was impeccably clean, sparkling even, with delightful touches in every corner. Even the bedding was perfectly soft – just right~” “The service was incredibly attentive! The front desk staff were so kind and patient, and even went out of their way to recommend amazing local restaurants. The entire experience was simply perfect!” “Breakfast offered such a rich variety that you'd be spoiled for choice, with both Chinese and Western options. The freshly made mini-wontons were so incredibly flavorful, they were to die for!” “The location is absolutely unbeatable! It's within walking distance of all the popular attractions, yet returning to the hotel at night, you still get to enjoy a peaceful and quiet environment. I slept like a baby until morning~” [Hotel Name] has garnered countless praises from guests, promising a perfect vacation with its exceptional quality and heartfelt hospitality! Click to book and unlock this unforgettable experience 👉
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Response from Property: Dear Guest,非常感謝您如此精彩而充滿熱情的評價!看到您對房間整潔度、服務細緻度、早餐豐富度及地理位置的高度肯定,我們感到無比欣慰。能夠為您的旅程增添温度與美好,是我們最大的動力。感謝您將這份“心動體驗”分享出來,期待不久的將來再次歡迎您的到來,為您繼續打造難忘的回憶!Warm regards,Nilesh | Guest Service OfficerCitadines Connect Sydney Airport, Sydney
Qinglianmiao
Economy Room
Stayed in Apr 2025
Business traveler
69 review
10/10
Outstanding
Posted on Jul 12, 2025
Overall, this hotel is quite good. The top-floor triangular lounge is a real highlight, offering fantastic sunset views. Just a heads-up: check-in isn't on the ground floor. It's also a bit of a walk to the subway station. However, despite being right next to the airport, it was surprisingly quiet at night, which I really appreciated.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for your kind and thoughtful feedback. We're glad you enjoyed your stay and the unique triangular rooftop lobby—it's indeed a great spot to catch the sunset.We appreciate you pointing out that check-in is on the top floor and noting the walking distance from the subway. It's also great to hear you found the hotel quiet at night despite our airport location.We hope to welcome you back again soon.Warm regards,Karan | Guest Service OfficerCitadines Connect Sydney Airport, Sydney
Anonymous User
Premium Economy Room
Stayed in Apr 2025
Family
9 review
7.7/10
Good
Posted on May 29, 2025
The room was a bit small, and the facilities were quite basic. Its main selling point, however, is its proximity to the airport, which is very convenient for early morning flights. The price was also affordable, truly a 'you get what you pay for' situation. Overall, it's conveniently located, and the guy at the front desk was very friendly and chatty.
Original textTranslated by Google
Response from Property: 尊敬的貴賓,感謝您抽出時間與我們分享入住體驗。我們很高興得知您認為酒店地理位置便利,適合搭乘早班機,同時也感謝您對前台同事服務態度的肯定。對於您提到房間空間及設施方面的意見,我們也會認真參考,不斷優化提升。我們始終致力於為賓客提供物有所值且舒適的住宿體驗,期待未來有機會再次為您服務。此致敬禮,Nilesh | 客户服務專員Citadines Connect Sydney Airport, Sydney
Guest User
Premium Economy Room
Stayed in Apr 2025
Solo traveler
22 review
9.5/10
Amazing
Posted on Jun 26, 2025
🏡Perfect location, but call for an Uber is Must. If you just stay one night for morning flight, I prefer to go to the lululemon Outlet, walk around the Mile area.
6/10
Response from Property: Dear Ka Yan Sandy,Thank you for your feedback. We're glad you enjoyed our convenient location and made the most of your stay with a visit to the nearby outlets and local area. We understand the importance of reliable transport, and we appreciate your note about using Uber for convenience. We hope to welcome you back for another comfortable and well-connected stay.Warm regards,Nilesh | Guest Service OfficerCitadines Connect Sydney Airport, Sydney
Anareta
Premium Economy Room
Stayed in Apr 2025
Family
11 review
9.5/10
Amazing
Posted on May 6, 2025
Great for an overnight stay. Clean room. Comfortable beds. Aircon works fine. Shower is great. Near airport. We enjoyed our stay
Response from Property: Dear Anareta,Thank you for your kind review. We’re delighted to hear that you enjoyed your stay and found the room clean, the beds comfortable, and the amenities—including the air conditioning and shower—satisfactory. It’s also great to know our location near the airport added convenience to your visit.We appreciate your feedback and hope to welcome you back in the future.Warm regards,Nilesh | Guest Service OfficerCitadines Connect Sydney Airport, Sydney
M516679****
Premium Economy Room
Stayed in Jun 2025
Couple
9 review
10/10
Outstanding
Posted on Jul 22, 2025
Pretty good. The front desk staff were very friendly.
Original textTranslated by Google
Response from Property: 親愛的客人,感謝您選擇下榻Citadines Connect Sydney Airport,並抽出寶貴時間給予反饋。我們非常高興得知您對前台服務員的態度感到滿意。您的肯定是我們不斷努力提升服務品質的最大動力。我們誠摯期待您的再次光臨,為您帶來更加愉快的入住體驗。此致敬禮Nilesh | Guest Service OfficerCitadines Connect Sydney Airport, Sydney