Ref Matsuyama City Station by Vessel Hotels Reviews

Response from Property: 感謝您此次下榻 REF Matsuyama City Station by VESSEL HOTELS。承蒙您分享這段細緻周到且實用的住宿體驗，謹此再次致上誠摯謝意。本飯店毗鄰伊予鐵松山市站，交通便利，可輕鬆搭乘路面電車及高速巴士；此外，您對周邊購物中心、商店街以及前往松山城的便捷交通給予高度評價，我們深感欣喜。感謝您提及二樓大廳的迎賓飲品、19:00～21:00限定的軟冰淇淋，以及三樓的大浴場和蒸氣桑拿。這些服務皆供住客免費享用。我們將持續努力，讓您享受舒適愉快的住宿體驗。期待下次能再次與各位相見。REF Matsuyama City Station by VESSEL HOTELS Frontdesk Ueda

Response from Property: Thank you very much for staying at REF Matsuyama City Station by VESSEL HOTELS.We are delighted to hear that you found our location near the Iyo Railway “Matsuyama City Station,” the surrounding area—including Takashimaya and the shopping district—and our clean, functional rooms to be convenient.We were also pleased to see that you were satisfied with the option to bring bicycles into your room and with our breakfast service, as evidenced by the photos you posted. However, we apologize for not fully meeting your expectations regarding the crowds inside the hotel and the self-service areas.Nevertheless, we are deeply grateful for your kind words about our meals and our staff.We look forward to welcoming you again on your next trip to Japan.REF Matsuyama City Station by VESSEL HOTELS Front Desk, Ueda

Response from Property: Thank you very much for staying at REF Matsuyama City Station by Vessel Hotels and for sharing your feedback with us.We are delighted to hear that you were pleased with our hotel's location and the spaciousness of your room. It is wonderful to know that you enjoyed shopping at the adjacent commercial complex and had a fulfilling stay in Matsuyama.We are also glad that you were able to comfortably use the tap water, which is known for its high quality and suitability for drinking.However, we sincerely apologize for the inconvenience caused by elevator congestion during times when many guests were using the large public bath. We appreciate your valuable feedback and will use it to help us improve our services in the future.We hope that on your next visit, you will take the time to fully enjoy our signature large public bath.Our entire staff looks forward to welcoming you back to our hotel whenever you return to Matsuyama.REF Matsuyama City Station by BESSEL HOTELS　　Hinoshita

Response from Property: Thank you very much for staying at Ref Matsuyama Station by Vessel Hotels.We sincerely appreciate you taking the time to share your valuable feedback.We apologize for the inconvenience caused by the fact that our hotel does not have its own parking lot.For guests who need parking, we recommend using our partner parking lot, Ichieki Nishi Parking, located a 2-minute walk from the hotel.If you bring your parking ticket to the front desk, the standard rate of 160 yen per 30 minutes will be discounted to 1,000 yen per night exclusively for hotel guests.We appreciate your understanding.Additionally, although you requested a quiet room,we sincerely apologize that the noise from the streetcars interfered with your comfortable stay.Our hotel is adjacent to Matsuyama City Station and the streetcar stop, and we understand that during the day,some guests may find the sound of the trams to be particularly loud.While availability and room types vary, we can accommodate requests for rooms on higher floors. We would be grateful if you would consider this option should you have the opportunity to stay with us again.Finally, we would like to express our sincere gratitude once again for taking the time to share your valuable feedback despite your busy schedule.We hope you will choose to stay with us again the next time you visit Matsuyama.Ref Matsuyama Station by Vessel HotelsFront DeskYoshimoto

Response from Property: Thank you very much for staying at Ref Matsuyama Station by Vessel Hotels.We are truly honored to have received such high praise.Our hotel is adjacent to Iyotetsu Matsuyama Station, and with tram and bus stops right nearby, we believe it offers very convenient access from JR Matsuyama Station and Matsuyama Airport.After check-out, we can store your luggage for you,though this service is available only on the day of your departure.We hope you will take advantage of this service to leave your luggage with us and enjoy sightseeing and shopping with a light load.We would be delighted if you would choose to stay with us againthe next time you visit Matsuyama.Finally, we would like to express our sincere gratitudefor taking the time to post a review despite your busy schedule.Ref Matsuyama City Station by Vessel Hotels, Front Desk, Yoshimoto

Response from Property: Thank you very much for staying with us.We also sincerely appreciate your detailed description of our hotel's location, facilities, and breakfast options.Many of our guests have praised our convenient location next to Matsuyama Station and our smooth tram access to Okaido and Dogo Onsen. We are very pleased to hear that you enjoyed your trip there and back.We are also pleased to hear that you were pleased with the free drinks and soft serve ice cream in the second-floor lounge, the large public bath, and the storage space in your room.We are also honored to hear that you enjoyed Ehime's local cuisine, local ingredients, and six types of orange juice produced in Ehime for breakfast.We will continue to strive to provide our guests with a comfortable and memorable stay.All of our staff look forward to welcoming you again.REF Matsuyama City Station by Vessel Hotels Naito

Response from Property: 此次承蒙您下榻REF Matsuyama City Station by VESSEL HOTELS，謹致上由衷謝忱。對於您惠賜評論，我們再次深表感謝。本飯店毗鄰松山市車站，周邊交通樞紐完善，郊區電車、市區電車、巴士及計程車等各類交通工具的乘車處皆近在咫尺。此絕佳地理位置，將為您前往各觀光景點提供極大便利。本飯店迎賓飲品區內，時段限定供應的霜淇淋服務廣受好評。特別推薦採用100%溫州蜜柑汁製成的蜜柑霜淇淋。承蒙您本次入住體驗滿意，我們深感欣慰。全體員工將持續精進，致力提供令賓客滿意的服務。誠摯期待您的再次光臨。REF Matsuyama City Station by VESSEL HOTELS　前台　上田

Response from Property: 非常感謝您此次下榻「Ref松山市站 by Vessel Hotels」。能獲得您的高度評價，我們深感榮幸。本飯店毗鄰松山市站，前往機場及各觀光景點的交通十分便利。對於自駕前來的貴賓，由於本飯店未設有專用停車場，懇請您將車輛停放於我們合作的「市站西停車場」。若您將停車券交至櫃檯，我們將以每晚1,000日圓的價格為您結算。最後，衷心感謝您在百忙之中撥冗撰寫評論。若您日後再度造訪松山，誠摯歡迎您再次下榻本飯店。Ref松山市站 by Vessel Hotels　前台　吉本

Response from Property: Thank you for your stay at Reff Matsuyama Station (part of the Bessel Hotels Group). We are honored by your high praise. Our hotel is conveniently located next to Matsuyama Station and a bus stop, making it easy to access the airport, Dogo Onsen, and other tourist attractions. Our mandarin orange soft serve, available daily from 7:00 PM to 9:00 PM, is also a favorite among our guests. We sincerely hope you will choose to stay at our hotel again if you visit Matsuyama once more. Finally, thank you for taking the time to write this review. Reff Matsuyama Station by Bessel Hotels Front Desk: Yoshimoto

Response from Property: このたびは、ref松山市駅 by BESSEL HOTELSにご宿泊いただき誠にありがとうございました。また貴重なお時間を割いてご感想をお寄せいただき、重ねて御礼申し上げます。2部屋をご予約いただき、ご滞在中は立地や快適さ、サービス、清潔さ、設備につきましてお褒めのお言葉を頂戴し、大変嬉しく、またスタッフの対応や朝食の内容についてもご評価いただき、心より感謝申し上げます。一方で、朝食会場や大浴場の混雑により、ご期待されていたゆったりとした雰囲気や、日本らしい体験をご提供できなかったこと、誠に残念に存じます。ご滞在中は騒がしさや慌ただしさを感じられ、ご不便をおかけいたしましたことをお詫び申し上げます。近年、多くの海外からのお客様にもご利用いただいておりますが、その中でもすべてのお客様に快適にお過ごしいただける環境づくりが私どもの課題であると認識しております。いただいたご意見を真摯に受け止め、混雑緩和やより快適な館内環境づくりに努めてまいります。貴重なご意見をお寄せいただき、誠にありがとうございました。また松山へお越しの機会がございましたら、ぜひ当ホテルをご利用いただけますと幸いです。心よりお待ち申し上げております。レフ松山市駅by BESSEL HOTELS　フロント日下

Response from Property: Thank you for staying at REF Matsuyama Station Hotel (part of Vessel Hotels). We are delighted to receive your praise for the hotel's location and service. In addition to the welcome drink, we also offer welcome soft serve ice cream from 7:00 PM to 9:00 PM. We offer three flavors: vanilla, citrus, and a vanilla-citrus blend. Thank you for taking the time to write a review. We look forward to your next visit. Vessel Hotels Masuda, Matsuyama Station

Response from Property: Thank you sincerely for choosing to stay at REF Matsuyama City Station by VESSELHOTELS. We are deeply grateful for your recommendation and would like to express our sincere thanks once again. Our breakfast and welcome beverage service have been highly praised by many guests. All our staff will continue to strive for excellence and provide you with the best possible service. We look forward to your next visit. REF Matsuyama City Station by VESSELHOTELS Front Desk Ueda

Response from Property: Thank you very much for staying at REF Matsuyama City Station by Vessel Hotels.We are very pleased to hear that you were particularly pleased with your overall rating and that you were particularly pleased with the breakfast.In addition to serving Ehime Prefecture specialties such as sea bream rice and small sardine tempura, we also have seasonal menus that you can enjoy all year round.All of our staff look forward to your next stay.Finally, we would like to thank you for taking the time to post a review despite your busy schedule.Naito, Front Desk, REF Matsuyama City Station by Vessel Hotels

Response from Property: このたびはレフ松山市駅 by ベッセルホテルズにご宿泊いただきまことにありがとうございます。また高い評価とご感想をお寄せいただきまして重ねて御礼申し上げます。設備・アメニティや清潔さ、立地につきまして満点の評価をいただき、大変光栄に存じます。「とても素敵な新しい設備」とのお言葉は、スタッフ一同の大きな励みになります。また、無料のレンタサイクルや、対象日にご利用いただける温浴施設の割引サービスもご活用いただけたようで何よりでございます。松山の街をより身近に感じていただき、快適にお過ごしいただけるよう、さまざまなサービスをご用意しております。今後も皆さまにご満足いただけるホテルを目指し、サービスの向上にも一層努めてまいります。また松山へお越しの際には、ぜひレフ松山市駅 by ベッセルホテルズをご利用ください。スタッフ一同、心よりお待ちしております。レフ松山市駅byベッセルホテルズ　フロント日下