La Maison 20 Degrés Sud - Relais & Châteaux

Rats in restaurant On arrival the hotel is really beautiful - a small oasis tucked away with gorgeous colonial style. The reception staff were really lovely and made us feel welcome. The room was really nice - but there were a few things we noticed (which we let slide at the start) - massive dirty lipstick mark on one of our water glasses, filthy lampshades above the bathroom sinks, bed linen that didn’t feel particularly fresh and the robes as well had a slight greyish colour rather than bright white which they were meant to be. These were all minor things at the start which we didn’t even mention to each other but did notice. We then had our first night at the cocktail bar where our drink was served by the lovely barman (very polite and smily) - as we were drinking we saw a huge rat run across the terrace - we decided it was an island and maybe this is normal (although we really weren’t happy about it). We then were dining within the restaurant and again a huge rat was running towards the table. For us, this is not ok. We asked to move tables as we saw a rat and the waiters barely acknowledged it - didn’t offer any apology and then proceeded to avoid our table for the rest of the night. We informed the manager the next day who assured us he was aware and the rat had been caught, and to “give it a chance”. We weren’t offered so much as a complimentary drink. After dining in the restaurant again the second night and again seeing a rat - for us it was time to check out. Not only is it unpleasant seeing rodents running around while eating but I would say it’s a hygiene issue and makes me question the cleanliness of the kitchen and the safety of the food. The only concession we were offered was to not pay for the remaining nights that we would not be staying for. Really disappointing. On hindsight some things we would add about the whole experience: - Not a 5 star in terms of food, service or cleanliness - Staff really hit and miss - some very friendly some really rude and unhelpful - Rooms didn’t feel clean - Food was average - nothing felt fresh including breakfast - Quite stingey with water - water not replaced within our room (had to ask for it) We are now staying at a different hotel and haven’t seen one rat, so don’t think this is “just an island thing” as the manager stated. The service and food are also worlds apart which has really solidified that our review of 20 degres sud as completely justified - not a 5 star experience whatsoever.

I stayed at La Maison 20 degré sud for a weekend at the beginning of June because I’ve seen lots of social media videos about it. My experience fell a bit short of what I expected and I was somehow disappointed. It is a boutique hotel in the north claiming to be a 5-star… I didn’t feel like it was one. From arrival the greetings were very average, we met a lovely security guard who brought us inside then were sat and waiting for 30 minutes or so in an empty bar area.. with am artificial orange juice as welcome drink.. not very 5star.. The hotel was not full and the staff were… not outstanding, they showed unwillingness and lazed around speaking mostly to each other.. Room was okay, smaller than we expected and a bit old, the toilets were filled with small flies all over the wall which was annoying. Amenities were ok but not wow.. The only 5-star was the quality of food served at the restaurant, nothing to say. It was a 10/10 , service was ok nothing wow. There are very few activities to do. Its better suited for old aged couple of romantic couple of a honeymoon - even for them 2 days would be a lot. There was merely any entertainment live music stoppend at 9PM… then nothing. Overall I was not very satisfied and will not recommend this hotel.

Last week we had a few days at 20 degrees sud to celebrate my husband's birthday. On arrival our chosen room was not ready due to another guest unable to leave the room on time. However the room manager showed us another room which was equally as nice. The room is very spacious, very clean ,comfortable bed with a large terrace and a jacuzzi. The atmosphere at the hotel is calm and unhurried, ideal for relaxing. Food is excellent at breakfast, lunch and dinner. Chef Sanjeve took very good care of us and prepared us some beautiful dishes. We also had a two hour spa treatments which was fabulous. Our therapists Kreety and Deena were very caring and friendly. The hotel also serves wonderful cocktails 🍸 and ice tea. Evening entertainment was provided by Julius at the piano and his beautiful singing. We had a wonderful stay thank you all for taking such good care of us. Thank you to Frederick, Mohamed,Laval,Denis to name but a few. You are all wonderful. Hope to return soon.

What a lovely experience at 20 Degrés Sud! We went for lunch and a spa treatment, and genuinely enjoyed every moment. It’s a small, classy boutique hotel with so much charm, but what really stood out for me was the warmth of the Mauritian hospitality. You can feel it everywhere from the welcome to the restaurant and all the way to the spa. It feels personal, genuine and effortless. The food was excellent, the service impeccable, and the spa was exactly what we needed peaceful, relaxing and beautifully done. A big bravo to Lindley and the entire team for the wonderful atmosphere they have created. Special thanks to Michael for taking such good care of the organisation, Frederick in the kitchen, Saeed at the restaurant and Christine at the spa. You all made our visit truly special. We left relaxed, happy and already looking forward to coming back. 100% recommended! 👏🇲🇺❤️

Very good service, pleasant environment, and the management is excellent. I recommend it when visiting the island of Mauritius. A quiet atmosphere that feels like home. Private beach and relaxation. Thank you for the enjoyable stay and the wonderful support, especially from Denis and the manager Leckraj. We will gladly visit you again."

Beautiful hidden location, unique experience, outstanding rooms, facilities and food and overall truly perfect few days away. The staff are highly professional, friendly and go above and beyond to ensure the best experience. Everything is to the highest quality and has as yet been unmet anywhere we have stayed. Feel privileged to have had the chance to stay here and want to express a special thank you Karen and Sunil.

We stayed in The Charm rooms for 4 nights and enjoyed the Mauritian hospitality provided by the GM and his team. The food was generally excellent although the service at dinner could be a little slow, whereas the bar was excellent with a great choice of cocktails. The snorkelling trips and the ‘ferry’ service across the bay were included so it was lovely to get out and enjoy the local area.

We booked 4 nights to end our holiday in Mauritius following the wedding of our daughter at another hotel. We wanted a hotel to relax and unwind after a hectic week of celebrations. we definately found this in the 20 Degrees Sud ! It is a small luxury hotel, only I believe 32 rooms, but big on service. Prior to arrival we were well supported in all our communications by Karen, what an Ambassador for both the hotel and Brand Relaise Chateux ! On arrival we were pleasently surprised to have been allocated a beach side suite, a stunning room with great views of the Bay. There is only one restaurant, but that is enough for this size hotel, with the opportunity to sit by the pool or beachside. All the staff were so polite and friendly and there was the very nice added touch that the GM, Lindley, both welcomed and ensured he said goodbye on departure, plus throughtout the stay always had time to ask how things were going. My wife is Coeliac and needs Gluten free meals, this was not an issue at all and they would always adapt or prepare an alternative if there was nothing suitable on the menu. A special thank you goes to Mohammad (very discrete and so helpful), Frederick, Laval and Reshmee, but that said, all the staff were equally helpful. We did go on the hotel boat, Lisbeth, for evening dinner, this was an experience and well corordinated. The food was delicious if you like seafood, I do. Just one point to note, "Lisbeth" only caters for 8 persons and you need to remove your shoes on boarding (leave on jetty), then part of the evening you sit on the deck for drinks, so you need to ensure comfotable clothes that allow you to sit cross legged, albeit on a cushion. The beach is small, but never got full, so always sunbeads available, and the sea is OK for swimming but in only a limited area due to shallow water and rocks. These latter comments are only to give a "heads up" if you have not visited before and does not detact from the luxury of the hotel. There are available Windsurf Sail Boards, canoes, snorkling trips and a very useful ferry which only takes 10 minutes to the town (Grand Baie) across the bay. I would highly recommend this hotel for luxury, food and relaxing surrounds, but it also fits well if you want a two destination holiday like we did ! Just book it, you wont be dissapointed.

Stayed for 4 nights as a couple, our first hotel in Mauritius. There is so much to like about this hotel. It is located on the beach, on a relatively quiet road, behind a pair of fantastic old wooden doors. We weren't too sure about the first room we we shown, as it was adjacent to the restaurant and we felt it might be a tad noisy; we were moved promptly without any fuss, and our request for feather rather than foam pillows was dealt with similarly. The room was spacious, with two balconies, an outdoor shower (as well as an indoor shower) with a fabulous view over the gardens, the beach and Grande Baie. We had a half board package and ate in the restaurant every evening. The range of choices and quality of the food was really, really good. Prices are similar to a good restaurant in the UK, but worth it as everything was cooked just right, with some amazing flavour combinations. Similarly the wine list, whilst also similar if not more expensive than UK, had some great selections. Breakfast could not be faulted. The hotel has a small pool, surrounded by sunbeds; there are also sunbeds on the beach, towels are in plentiful supply, and complimentary afternoon tea and cakes are served daily. Great place to stay.